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Service Notes

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Date Description
02/11/2003 The following announcement was sent to all Faculty and Staff regarding email changes: Email Announcement
01/30/2003 Some people experienced a loss of network connectivity in Ophelia Parrish due to a problem with network electronics located in an Ophelia Parrish wiring closet. The problem has been corrected.
01/27/2003 Campus Pipeline services have been restored. The outage was caused by problems with the iPlanet web server that runs Campus Pipeline.
_________________________________
Campus Pipeline is currently unavailable. Campus Pipeline, Inc. is looking at the problem.
01/29/2003 Between 1:00PM and 9:00PM on Sunday, January 26, the Truman network experienced several intermittent outages - the cause of which is still being determined.
01/28/2003 The network outage from midnight Friday night until around 9:00am on Saturday morning (1/25/2003) was due to the new SQL worm that is infecting systems across the Internet. Most universities connected to MOREnet were affected by this outage. Even though all the critical servers on campus were patched for this type of worm - there were 2 PC's that were hit. These 2 systems caused local network access to be extremely slow. These machines have been disconnected from the network. All local services were restored by 9:10am.

The follow was received from MOREnet regarding the outages:
_________________________________________________________

MOREnet Security Advisory: SQL Slammer Worm

A new worm known as the SQL Slammer Worm was discovered on January 24, 2003. This worm targets servers running Microsoft SQL and causes a denial of service and loss of network availability.

In order to restore network availability, MOREnet has temporarily stopped routing all port 1434 udp traffic across the backbone. While this may cause some interruption of SQL use, many MOREnet networks were simply unavailable on the morning of Saturday, January 25, 2003 due to traffic from this worm. Normal routing will be restored as soon as the threat has abated.


Directly Affected Devices:

Windows NT, Windows 2000, Windows XP running SQL


Indirectly Affected Devices:

Any Internet device or user attacked or abused from a compromised machine. Significant reports of loss of network availability (both inside and outside MOREnet) have come to MOREnet’s attention.


Also Known As:

W32.SQLExp.Worm, SQL Slammer Worm, DDOS.SQLP1434.A, W32/SQLSlammer

01/23/2003 MOREnet has notified us that the AT&T Internet service in the Kansas City area that was down earlier today, Jan. 23, 2003, has now been restored.
01/23/2003 The following was copied in whole from a MORENet service note:

AT&T Internet service in the Kansas City area is down. MORENet Customers may experience delays as traffic is redirected to other Internet providers.

MOREnet technicians are currently working with the provider to resolve this problem as quickly as possible.

01/25/2003 There was a problem in the way that student aliases are updated nightly. Most mail going to the Campus Pipeline system duing this time frame was undeliverable. Only mail that had fully qualified addresses were delivered.

This problem has been resolved and measures have been taken to ensure that student aliases are updated correctly in the future.

01/26/2003 The transfer to the new server is complete. From this point on, you will need to access www2 as stated in the email you received earlier in the week. If you have any questions or problems, please contact the ITS Help Desk at 4544 or helpdesk@truman.edu
01/06/2003 The Campus Pipeline platform was down for 15 minutes today beginning at 1:45PM. There was a problem with the customizations made to pipeline that required the platform to be restarted.
12/15/2002 Internal and External network access was disrupted from around 2:30pm until 4:00pm today (12/12/2002) due to 2 systems connected to the Truman network that were interfering with normal network activity. These systems have been disconnected from the network while the cause is being investigated.
12/13/2002 Email access through Campus Pipeline was unavailable from sometime around 1:30 a.m. until approximately 8:15 a.m. A reboot of the email server fixed the problem.
12/13/2002 The Truman Firewall was re-activated this morning at ~ 5:15 AM with our previously developed rule set.
12/10/2002 Internet services were unavailable from 5-6 AM this morning due to network maintenance.
12/09/2002 Internet services will be unavailable tomorrow mornining, Tuesday December 10th, from 5-7 AM due to network maintenance. The Internet downtime will be kept as short as possible.
12/06/2002 Internet access was unavailable this morning from ~ 5 - 6 AM. This was due to work on the Truman Firewall. The previous re-activation of the Truman Firewall on November 20th was not successful. We are continuing to work on the new Firewall system to ensure it will function correctly with our previously developed rule set.
12/05/2002 The primary web server, Argon, was off-line from approximatly 7:30am to 8:30am, Monday 12.2.02 A problem with network connectivity was resolved and services have been restored.
11/26/2002 Internet services were temporarily unavailable from 5 AM until 5:30 AM this morning. Service was restored at 5:30 AM.
11/28/2002 Campus Pipeline was unavaible for a short period at about 5:15 on 11/25. The server was rebooted do to an error that caused a loss of content. All services have been restored.
11/24/2002 The Truman Firewall has been down due to a system failure and the PacketShaper has been used for protection of critical services. A replacement firewall is now ready for use. On Wednesday, November 20th at 5:30 AM the replacement firewall will be installed and activated. There will be no changes to the previous firewall rules.
11/14/2002 Student Y: drives were unavailable late Wednesday night due to a server problem. The problem has been corrected.
11/11/2002 Access to the Internet has been restored. MOREnet technicians identified a problem in AT&T's configuration that was causing packets to be dropped on our circuit.
11/11/2002 Access to the Internet is currently unavailable. ITS technicians are working with MOREnet technicians to resolve the issue.
11/10/2002 Technicians from Campus Pipeline Inc. resolved the problem, and Campus Pipeline is now back up.
11/10/2002 Campus Pipeline is currently unavailable. We are working to correct these problems and services will be restored within the hour.

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