Service Notes

*UPDATE* - The server is now stable and sites are online.  We apologize for any inconvenience and thank you for your patience.

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We are currently experiencing server issues with one of our main website servers. All Wordpress websites, except our main www.truman.edu, are experiencing issues due to the server issues. Work is in process to determine and resolve the issues to restablize the server. An update will be posted when we have more information. 

*UPDATE* - As of 10:20 am, services were restored.  We apologize for any inconvenience, and thank you for your patience.

At approximately 10:00 am today, ITS was made aware of an issue on the Faculty/Staff Print Server.  ITS is working to resolve it.  An update will be posted when services are restored.  We apologize for any inconvenience, and thank you for your patience.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during the Thursday night's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu.

Banner Admin Pages/Forms services will be unavailable starting at 9pm on Thursday, August 29th, for maintenance. Service disruption should be for approximately 30 minutes.

We will post an update to this Service Note when the maintenance is complete. We appreciate your patience as we maintain the Truman technology infrastructure. 

Notes:

Banner integrated services, including Banner Tools in TruView, will not be impacted by this maintenance.

Brightspace services will not be impacted by this maintenance. 

*UPDATE* As of 10:59 am, the SQL server is back online and services have been restored. Again, we apologize for any inconvenience, and thank you for your patience.

ITS was made aware of an issue with the main SQL database server.  Several resources that utilize the SQL server are not available.  ITS is aware of the issue, and is working on a resolution.  There is no ETA for resolution, and an update will be posted when services are restored.

We apologize fgor any inconvenience, and thank you for your patience.

*UPDATE* - The W and Y drives are onlne again.  We apologize for any inconvenience, and thank youn for your patience.

W and Y Drives are down again. ITS is aware and lookinh into resolving the issue.  And update will be posted when services are available again.

*** Update *** Fileserver services have been restored, network drives are available.

At approximately 9 am this morning, users reported an outage of the fileserver Network Drives (W:/, Y:/, etc).  ITS is looking into the issue.  We will post an update when the issue is resolved.  We apologize for any inconvenience, and thank you for your patience.

**Update*** - The maintenance has been completed and these resources are available again. 

At approximately 10:30 PM tonight, ITS will be performing maintenance on the Truman SQL Server, and Truman File Server.  This will affect access to the FAC/STAFF and Student W and Y Drives, and the Truman websites.  During this time, connectivity to these servers may be sporadically down.  ITS is expecting a downtime of 2 hours, but maintenance may be completed before then. An update will be posted when these servers are online again, and maintenance has been completed.

We apologize for any inconvenience, and thank you for your patience.

UPDATE: Banner and Banner integrated services are now available

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Banner Upgrade

The Banner system is scheduled for a data upgrade on Sunday, August 11th . Banner and all Banner integrated, dependent services including the Banner links (Tools) in TruView will be unavailable starting at 5:00am Sunday morning, August 11th. Please plan on the system being available much of the day. 

Upon completion of the upgrade, a Service Note will be posted to announce services are available.

Note: Brightspace services will not be impacted by the Banner upgrade and will be available as usual. 

UPDATE:

The Banner upgrade is complete and Banner services are available

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Banner Upgrade

The Banner system is scheduled for a maintenance upgrade on Sunday, July 28th.  Banner and all Banner integrated, dependent services including the Banner links (Tools) in TruView will be unavailable starting at 4am Sunday morning, July 28th, and will remain down until the completion of the upgrade. Please plan for Banner services to be unavailable most of the day. 

Upon completion of the upgrade, a Service Note will be posted to announce services are available.

 Note: Brightspace services will not be impacted by the Banner upgrade and will be available as usual.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during the Thursday night's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu.

We were experiencing issues with Time Clock services. We worked with support to resolve the issues. All Time Clock services should now be available. 

UPDATE:

The DegreeWorks upgrade is complete. Services are available. This upgrade included the upgrade of servers to support the environment. This upgrade also includes a major change with the introduction of a new responsive user interface. 

If you have a bookmark for DegreeWorks and are having issues accessing DegreeWorks, please try accessing DegreeWorks from TruView. 

You can also try using the "friendly url":  https://degreeworks.truman.edu 

You may need to clear cache (you can also try an Incognito, Private Window,, etc. depending on your browser).  

You can contact the IT Service Center for assistance with clearing cache and/or updating your bookmark.

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DegreeWorks Upgrade

The DegreeWorks system is scheduled for a major upgrade starting on Thursday, July 18th.  DegreeWorks will be unavailable starting at 8am Thursday morning, July 18th, and will remain down until the completion of the upgrade. 

Upon completion of the upgrade, a Service Note will be posted to announce services are available.

We are currently experiencing issues with TouchNet Bill+Payment for students and authorized users to review bills and make payments and the TouchNet administrative services. We have notified our vendor and will provide updates when we have more information. 

**UPDATE** The changes made by our hosting vendor that made TruView unavailable have been rolled back and TruView is functioning properly.

TruView is currently down. We have reported this to our vendor. We will provide updates as they become available.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu.

***UPDATE*** - This maintenance has been completed. If you have any connectivity issues, please contact the ITSC.

*Original post* - IT services will be down for scheduled infrastructure maintenance on Sunday June 30th.  This will affect all IT services.  The work will begin Sunday morning and is expected to take at least several hours to complete.

Shibboleth Authentication services will be disrupted in the window from 9:30pm - 10:00pm as we complete a maintenance task and need to restart services following a configuration change. Only services using Shibboleth Authentication may have a brief services outage. These services include Brightspace, Banner Forms, and some web services. The outage should be approximately 5 minutes for the restart.

If you experience an error attempting to sign into a new service, please wait about 5 - 10 minutes and retry. If the error persists past 10pm, your browser likely has cached the error. Clear cache or try a private/incognito window, and retry. 

***Update*** - This issue has been resolved. View.truman.edu and the 10Zig devices are available again. Thank you for being patient while we worked through this issue with our vendor.

Logging in to View.truman.edu and 10Zig devices is currently unavailable. Our license for the software has expired due to a halt in quoting services during the acquisition of the company that provides the licensing. We will continue working with our sales contact to complete the renewal as quickly as possible.

Shibboleth Authentication services will be disrupted in the window from 9:30pm - 10:00pm as we complete a maintenance task and need to restart services following a configuration change. Only services using Shibboleth Authentication may have a brief services outage. These services include Brightspace, Banner Forms, and some web services. The outage should be approximately 5 minutes for the restart.

If you experience an error attempting to sign into a new service, please wait about 5 - 10 minutes and retry. If the error persists past 10pm, your browser likely has cached the error. Clear cache or try a private/incognito window, and retry. 

DegreeWorks services are available.

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DegreeWorks maintenance at 5:30pm (today) Wed May 29th - services will be unavailable to complete a system restart. Expected service outage is approximately 30 minutes. 

UPDATE: Maintenance work is complete - All Banner services are now available. 

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The Banner system is scheduled for a maintenance upgrade on Sunday, May 19th.  Banner and all Banner integrated, dependent services including the Banner links (Tools) in TruView will be unavailable starting at 7:30am Sunday morning, May 19th. If all goes well the outage should be about 1 hour. 

Upon completion of the upgrade, a Service Note will be posted to announce services are available.

Note: Brightspace services will not be impacted by the Banner upgrade and will be available as usual. 

Service Notes:

Please see Service Notes (https://its.truman.edu/service-notes/?service-note-page=1) for information on system maintenance and outages. If you are signed up to receive services notes, you will receive emails automatically on updates that may impact you. If you are not already signed up to receive Service Notes, you will find the link to sign up at the top of the Service Note page.  

***LASTEST UPDATE*** - The drives are back online.  ITS will continue to monitor the drives, and post an update should they become offline again.

**NEW UPDATE** - The drives went offline again at 3:20 PM.  ITS IS working to get the drives back online, and will post an update when they are back online.

*UPDATE* - As of 2:10 PM, the network drives are back online.  ITS will continue to monitor them, and will post an update if they should become offline again.  Again, we apologize for any inconvenience, and thank you for your patience.

At 12:58 PM today, it was reported that the Fileserver Network Drives (W:/. Y:/, etc.) are down.  ITS is aware of the issue and is actively looking into it.  An update will be posted when the drives are back online.  We apologize for any inconvenience, and thank you for your patience.

At 12:58 PM today, it was reported that the Fileserver Network Drives (W:/. Y:/, etc.) are down.  ITS is aware of the issue and is actively looking into it.  An update will be posted when the drives are back online.  We apologize for any inconvenience, and thank you for your patience.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu.

*UPDATE* - As of 10:45 AM the Fileserver Network Drives were back online.  ITS will continue monitoring them for any changes.  Again, we apologize for any inconveneince, and thank you for your contnued patience.

At approximately 10:15 am this morning, users reported an outage of the fileserver Network Drives (W:/, Y:/, etc).  ITS is looking into the issue, with no ETA for a resolution.  ITS will post an update when the issue is resolved.  We apologize for any inconvenience, and thank you for your patience.