Service Notes

*UPDATE* - All student printing services have been restored.  We apologize for any inconvenience, and thank you for your patience.

At approximately 8:00 PM tonight, ITS will performing maintenance and upgrades to the Student Print Servers, to resolve an issue.   During this time, printing may be unavailable for short periods.  There is no ET to completeion, but ITS anticipates that it will take several hours.  We apologize for any inconvenience, and thank you for your patience.

The will be a short outage of Brightspace this evening at 10pm for some maintenance work. The work is expected take approximately 30 minutes. 

Microsoft has reported issues with the Microsoft 365 suite, including Outlook, Exchange Online, Power Automate in Microsoft 365, Teams, and SharePoint Online.  

Scope of impact

This issue could impact any user hosted globally; however, users are experiencing varying degrees of impact depending on how they are routed through the affected infrastructure and what action they are trying to perform. Impacted users attempting to use the functionalities outlined in the section below of this communication may be affected by this event.

Preliminary root cause

A recent change resulted in a portion of infrastructure not operating as expected

The impacted services and their impact are as follows:

Exchange Online - Users may be unable to access using the following impacted connection methods: Outlook on the web, Outlook desktop client, Representational State Transfer (REST), Exchange ActiveSync (EAS) - Users may experience mail transport delays.

Microsoft Teams - Users are unable to create or update Virtual Events, including webinars and Town Halls. - Users may be unable to access or modify their calendar in Microsoft Teams. This would include loading calendar, viewing meetings, creating/updating meetings and joining meetings. - Users are unable to create chat, add users and create or edited meetings. - Users are unable to create or modify new teams and channels. - Users may be unable to update presence. - Users may be unable to use the search function. - Users may not see updated list of files and links failing to load within the Chat shared tab.

Power Automate for Desktop - Users may experience errors running flows that utilize cloud connectors.

SharePoint Online - Users may be unable to use the search feature within

Microsoft Bookings - Users may be unable to access their bookings.

Microsoft Viva Engage - Users may be unable to load topics in feeds and threads. - Users may see searches or autocomplete fail for topic experiences. - Users’ Microsoft Teams Q&A experiences may not show user names. - Users may not be able to load their home feed

All Truman WordPress sites will be updated at approximately 8:00 p.m. during the Thursday night's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu.

Banner services & all Banner integrated services are now available

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Banner Upgrade

The Banner system is scheduled for maintenance upgrades on Sunday, November 17th.  Banner and all Banner integrated, dependent services including the Banner links (Tools) in TruView will be unavailable starting at 4am Sunday morning, November 17th, and will remain down until the completion of the upgrade. Please plan for Banner services to be unavailable most of the day. 

Upon completion of the upgrade, a Service Note will be posted to announce services are available.

Note: Brightspace services will not be impacted by the Banner upgrade and will be available as usual.

***Update*** - ITS has resolved this issue. If you continue having trouble accessing specific websites or services, please contact the IT Service Center at x4165 or (660) 785 4165.

At approximately 8:00 am today, ITS was alerted of an issue with accessing resources externally and internally.  The resources affected are, but not limited to, Microsoft 365 and external websites.  Not all users are affected.  ITS is aware of the issue and is working to resolve it.  An update will be posted when service has been restored.  We apologize for any inconvenience, and thank you for your patience.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during the Thursday night's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu.

At approximately 2:30 PM, ITS was made aware of an issue with our Virtual Server environment.  This issue is actively being investigated.  This problem has affected a wide scope of services.  ITS will post an update when services are restored.  We apologize for any inconvenience and thank you for patience.

***UPDATE*** - ITS is reporting that the issue appears to be resolved.  Again, apologize for any inconvenience, and thank you for your patience.

*UPDATE* - It appears the Student printing is affected as well, so the Student Printing maybe down while ITS looks into the issue.

At approximately 12:15 PM today, ITS was made aware of an issue with the FACSTAFF Print Server.  ITS is actively looking into the issue.  An update will be posted when the issue has been resolved.  We apologize for any inconvenience, and thank you for your patience.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during the Thursday night's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu.

***UPDATE***- This issue has been resolved and the virtual desktop environment is available again. 

Original message: The virtual desktop environment is currently unavailable. We're currently working with the software vendor on a resolution. 

*UPDATE* - The server is now stable and sites are online.  We apologize for any inconvenience and thank you for your patience.

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We are currently experiencing server issues with one of our main website servers. All Wordpress websites, except our main www.truman.edu, are experiencing issues due to the server issues. Work is in process to determine and resolve the issues to restablize the server. An update will be posted when we have more information. 

*UPDATE* - As of 10:20 am, services were restored.  We apologize for any inconvenience, and thank you for your patience.

At approximately 10:00 am today, ITS was made aware of an issue on the Faculty/Staff Print Server.  ITS is working to resolve it.  An update will be posted when services are restored.  We apologize for any inconvenience, and thank you for your patience.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during the Thursday night's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu.

Banner Admin Pages/Forms services will be unavailable starting at 9pm on Thursday, August 29th, for maintenance. Service disruption should be for approximately 30 minutes.

We will post an update to this Service Note when the maintenance is complete. We appreciate your patience as we maintain the Truman technology infrastructure. 

Notes:

Banner integrated services, including Banner Tools in TruView, will not be impacted by this maintenance.

Brightspace services will not be impacted by this maintenance. 

*UPDATE* As of 10:59 am, the SQL server is back online and services have been restored. Again, we apologize for any inconvenience, and thank you for your patience.

ITS was made aware of an issue with the main SQL database server.  Several resources that utilize the SQL server are not available.  ITS is aware of the issue, and is working on a resolution.  There is no ETA for resolution, and an update will be posted when services are restored.

We apologize fgor any inconvenience, and thank you for your patience.

*UPDATE* - The W and Y drives are onlne again.  We apologize for any inconvenience, and thank youn for your patience.

W and Y Drives are down again. ITS is aware and lookinh into resolving the issue.  And update will be posted when services are available again.

*** Update *** Fileserver services have been restored, network drives are available.

At approximately 9 am this morning, users reported an outage of the fileserver Network Drives (W:/, Y:/, etc).  ITS is looking into the issue.  We will post an update when the issue is resolved.  We apologize for any inconvenience, and thank you for your patience.

**Update*** - The maintenance has been completed and these resources are available again. 

At approximately 10:30 PM tonight, ITS will be performing maintenance on the Truman SQL Server, and Truman File Server.  This will affect access to the FAC/STAFF and Student W and Y Drives, and the Truman websites.  During this time, connectivity to these servers may be sporadically down.  ITS is expecting a downtime of 2 hours, but maintenance may be completed before then. An update will be posted when these servers are online again, and maintenance has been completed.

We apologize for any inconvenience, and thank you for your patience.

UPDATE: Banner and Banner integrated services are now available

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Banner Upgrade

The Banner system is scheduled for a data upgrade on Sunday, August 11th . Banner and all Banner integrated, dependent services including the Banner links (Tools) in TruView will be unavailable starting at 5:00am Sunday morning, August 11th. Please plan on the system being available much of the day. 

Upon completion of the upgrade, a Service Note will be posted to announce services are available.

Note: Brightspace services will not be impacted by the Banner upgrade and will be available as usual. 

UPDATE:

The Banner upgrade is complete and Banner services are available

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Banner Upgrade

The Banner system is scheduled for a maintenance upgrade on Sunday, July 28th.  Banner and all Banner integrated, dependent services including the Banner links (Tools) in TruView will be unavailable starting at 4am Sunday morning, July 28th, and will remain down until the completion of the upgrade. Please plan for Banner services to be unavailable most of the day. 

Upon completion of the upgrade, a Service Note will be posted to announce services are available.

 Note: Brightspace services will not be impacted by the Banner upgrade and will be available as usual.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during the Thursday night's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu.

We were experiencing issues with Time Clock services. We worked with support to resolve the issues. All Time Clock services should now be available. 

UPDATE:

The DegreeWorks upgrade is complete. Services are available. This upgrade included the upgrade of servers to support the environment. This upgrade also includes a major change with the introduction of a new responsive user interface. 

If you have a bookmark for DegreeWorks and are having issues accessing DegreeWorks, please try accessing DegreeWorks from TruView. 

You can also try using the "friendly url":  https://degreeworks.truman.edu 

You may need to clear cache (you can also try an Incognito, Private Window,, etc. depending on your browser).  

You can contact the IT Service Center for assistance with clearing cache and/or updating your bookmark.

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DegreeWorks Upgrade

The DegreeWorks system is scheduled for a major upgrade starting on Thursday, July 18th.  DegreeWorks will be unavailable starting at 8am Thursday morning, July 18th, and will remain down until the completion of the upgrade. 

Upon completion of the upgrade, a Service Note will be posted to announce services are available.

We are currently experiencing issues with TouchNet Bill+Payment for students and authorized users to review bills and make payments and the TouchNet administrative services. We have notified our vendor and will provide updates when we have more information. 

**UPDATE** The changes made by our hosting vendor that made TruView unavailable have been rolled back and TruView is functioning properly.

TruView is currently down. We have reported this to our vendor. We will provide updates as they become available.