IT Service Center Customer Representative
Position Description: To be an IT Customer Representative for Truman State University users. Handling IT related phone calls, walk-in support for all IT related issues and requests including TruView, Brightspace, Network, Wireless, Printing, Network Accounts, Hardware/Software, Classroom Technology, Banner, Email, Password Resets, etc.
Hours of Operation and Location:
- Fall and Spring Semester: Monday thru Thursday 7:30am to 8:00pm; Friday 7:30am to 5:00pm; Sunday 1:00pm to 5:00pm
- Breaks and Interim: Monday thru Friday 8:00am to 5:00pm
- Summer: Monday thru Thursday 8:00am to 5:00pm
- Pickler Memorial Library (PL203) ph. 660-785-4544
Duties Assigned: These Include but not limited to: Answering phones for both Truman Operator calls and IT Help Desk; assisting walk-in customers; assisting users with configuring their devices to connect to Truman resources (Wi-Fi, email, printers, network drives, etc.); performing checkout/reserve/op-check functions for laptops and wireless adapters; documenting all technical issues/requests in a ticket tracking system; maintaining PML lab printers and working with paper/toner for lab and residence hall printers.
Qualifications:
- Exhibit professionalism and courtesy – have great customer service skills
- Able to work within a team – willingness to learn and to train others
- Need to have at least 1.5 years left at Truman
- Must work 10-20 hours per week
- Able to lift up to 40 pounds
- Must have Microsoft Windows and Macintosh experience
- Must have great oral and written skills
- Ability to multi-task, type at least 45+ words per minute
Job Application: https://trupositions.truman.edu/studentemployment.asp
- Position may not be listed if application is not open for submission (email millst@truman.edu if it is not listed)
- Please fill out application fully
- Leave comment on specific qualifications and experience in customer service and technical knowledge
Training: Once a student is hired and cleared for employment, training will be coordinated and scheduled. Due to the amount of services performed, training takes 25-30 hours (or around 3-4 weeks). This is considered paid training and Scholarship/Workstudy can be used depending on if during the semester, Interim, or summer timeframes.