- Get Help (IT Service Center)
- --AV Equipment Checkout
- --Documents
- --Technical Phone Support
- Forms
- Purchasing Technology
- Just For Students
- -- Student Computing
- Software & Labs
- Learning Technologies
- Policies & Procedures
- Phone Services
- Administrative Computing
- --Student Directory Data Request
- Computing Security
- -- Security Awareness
- Planning & Steering
- -- IT Governance
- About ITS
- Change My Password?
- Hook Up My Computer in my Room?
- Get My Username & Password?
- Get A Job With ITS?
- Get Microsoft Software for Home (Faculty/Staff)?
- Get Microsoft Software for Home (Students)?
- Check My Student Printing Balance?
- Add Money to My Student Printing Account?
- Connect to Cable TV?
- Setup My Network Drives?
- Connect to the Virtual Desktops from my own system?
- Setup My Wireless on my Laptop?
- Protect Myself from SPAM?
- Print Duplex in the Labs?
- Configure Barracuda SPAM Filter to Allow/Disallow Email?
- Network Printer Connection: Mac OS X 10.7 (Lion) and 10.8 (Mountain Lion)
- Connecting to the Secure Wireless Network with an Android Phone or Tablet
- Outlook Web Access Guide
- Connecting to the Secure Wireless Network in Windows XP
- Connecting to the Secure Wireless Network with an iPhone, iPad, or iPod Touch
Get Help : IT Service Center
The IT Service Center has combined the Media Services, Local Help Desk and Telephone Services into a one-stop location to serve you. You will find the following services and more when you stop by Pickler Library 203 or call the numbers listed below:
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Walk-in Technical Support
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Truman Wireless Configuration
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A/V equipment Checkout and Reservations
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Password Reset and User Account configuration
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Mulit Media Lab (http://multimedialab.truman.edu/)
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Student Personal Computer Support (Network connectivity, Mapping Network Drives and Printers, etc)
Submit a Ticket
With the Customer Web Interface, users can report their issues, track their open cases, and review their closed cases.
- Service Level Agreement for Ticket Priorites: Please click here to review the technician response times on the documented ticket priorities. Please note that the response times listed are Business Hours.
Hotline Numbers
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Technical Phone support - (660) 785-4544
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Equipment checkout/reservations - (660) 785-4544
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Monday - Friday 8am - 5pm
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Operator Assistance - (660) 785-4000