Service Notes

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Date	Description
11/17/2009	There is currently an issue with the http://gmail.truman.edu address that normally lets students directly access their email. We are working with Google to identify and correct the issue. In the meantime students can check their email by logging into TruView or going directly to https://mail.google.com/a/truman.edu We apologize for the inconvenience and appreciate your patience.
11/12/2009	Student printing services were briefly unavailable early Thursday morning due to a problem with the student print server. The problem has been corrected.
11/12/2009	All segments of the Campbell Apartments network are now back online.
11/6/2009	TruView will be taken down for maintenance at 10:00 p.m. on Friday, 11/6/2009. This maintenance should address some of the issues we have been experiencing since the upgrade. The outage should only last about 30 minutes or less.
11/3/2009	The faculty / staff Exchange email system failed ~ 6 PM on Tuesday. The problem was corrected by 4 AM Wednesday. Faculty / staff email services are back up and working normally.
11/2/2009	Banner Self-Service links were unavailable this morning following the system restart. Services have been restored.
11/2/2009	We are having issues with the Banner forms server which result in connects being dropped. This is sporadic. We are working to identify the problem.
10/30/2009	Banner Self-Service links in TruView are currently unavailable. Service will be restored as soon as possible. UPDATE: Services are now available.
10/29/2009	Issues with TruView and Banner integration have reoccurred this morning. Banner Self-Service links in TruView are getting the same error as yesterday afternoon. Service will be restored as soon as possible. UPDATE: THIS ISSUE HAS BEEN RESOLVED
10/29/2009	Banner Self-Service links became available shortly after 9am. Services had been unavailable when required processes were not started following reboot of the SSB server.
10/28/2009	TruView will be restarted at 12:30 p.m. on Wednesday 10/28/2009. This restart is expected to fix a configuration problem which has been causing several issues for users. The restart should only take a few minutes.
10/28/2009	Issues following the TruView restart at 12:30pm have caused Banner Self-Service integration through TruView to be unavailable. Service will be restored as soon as possible. UPDATE: THIS ISSUE HAS BEEN RESOLVED
10/28/2009	The Friday evening maintenance plans have changed and therefore the faculty and staff email system (Exchange) will not be taken down as previously scheduled.
10/27/2009	Network drives W:, U:, V:, and Y: were unavailable early Tuesday morning due to a problem with the file server. The problem has been corrected. Thank you.
10/26/2009	Banner Self-Service, and the all Banner links in TruView, has been restarted and all services are now available.
10/26/2009	TruView will be restarted at approximately noon to address an issue that is affecting system performance.
10/22/2009	Banner Self-Service, which includes all the Banner Self-Service links in TruView, was unavailable this morning. Services have now been restored.
10/22/2009	The Truman internet connection will be briefly unavailable tomorrow night, 10/23/2009, at 9 p.m. during the regularly scheduled maintenance window. The maintenance period is scheduled to last five minutes after which full internet service will be restored. We apologize for the inconvenience and thank you for your patience.
10/21/2009	TruView was unavailable for a few minutes starting at 1:35 p.m. on 10/21/2009. The outage was the unintended result of a server backup procedure.
10/15/2009	As part of the TruView upgrade, single sign on functionality has been turned on for Banner Forms and eprint. Banner Forms and eprint users are receiving instructions via email for synchronizing their password with their network password. Once this step is completed they have to user their network user code and password to log into Banner Forms and eprint.
10/10/2009	The Truman email router, which receives email from outside the Truman domain was unavailable from sometime Friday evening 10/9/2009 until about 1:30 p.m. on Saturday 10/10/2009. All mail should be delivered, but will be somewhat delayed.
9/25/2009	MOREnet technicians will be performing maintenance on equipment in the Kansas City area on Sunday, Sept. 27, 2009, between 12:01 and 6 a.m. Truman users will unable to access the Internet during this time.
9/21/2009	Due to a power supply failure the following cable TV channels are unavailable. A new power supply will be installed tomorrow morning. 21 34 74 37 39 12 49 51 50 46 47 62
9/13/2009	Blackboard services were restarted at 6:30am as part of a maintenance update. All Blackboard services are now available.
9/13/2009	Blackboard services are now available.
9/9/2009	Banner database shutdown for nightly backup failed due to a hung process. The hung process was cleaned up and the Banner database restarted. Banner and all Banner related services are now available.
8/28/2009	The cable TV system was damaged in Dobson during renovation. Temporary repairs have been made and partial service restored. Full cable TV service will be restored as soon as possible.
8/28/2009	There have been several network outages in Ryle Hall recently due to the renovation work cutting electrical power to the network equipment. We have requested all electrical outages be kept as short as possible.
8/26/2009	The networking services in Ryle Hall were briefly offline due to a construction related power issue. All services are now back online.
8/21/2009	Banner database shutdown for nightly backups failed due to a hung process. The hung process was cleaned up and the Banner database restarted. Banner and all Banner related services are now available.
8/18/2009	TruView will be restarted at 9:30 a.m. on 8/18/2009 to update the SSL Certificate. The restart should only last a few minutes.
8/17/2009	TruView was not allowing users to log in from approximately 7:15 to 7:30 p.m. on 8/17/2009. The problem has been resolved.
8/15/2009	All Banner services are now available following the completion of the update of the Banner system to the new academic structure.
8/14/2009	Blackboard will be taken down for maintenance at about 6:30pm on Sunday, August 16, 2009. It is expected that maintenance will be completed by 8:00pm.
8/12/2009	The Banner Forms services failed to restart properly this morning following the nightly maintenance reboot. Services were restarted and all services were available by 7:50am.
8/11/2009	Due to some performance issues, especially in the administration sections, TruView had to be restarted just before 12:00 a.m. and at about 1:00 a.m. on 8/11/2009. This was outside of any scheduled maintenance window and was done to resolve an issue. Both outages were brief and the issue has been resolved.
8/11/2009	TruView was restarted at 1:35 p.m. due to slowness in the portal and high server load. A change was made that will hopefully fix the problem.
8/9/2009	The McClain Hall electrical power upgrade Sunday morning was completed successfully. The MOREnet state network maintenance Sunday morning was also completed successfully. All Truman IT systems are back up and working normally.
8/6/2009	MOREnet, the State agency that provides Internet service to Truman, will be performing maintenance Sunday morning between 12:01 and 6 AM in Kansas City. The campus may be without Internet service during this time.
8/6/2009	An electrical power upgrade is scheduled for McClain Hall on Sunday August 9th. During this time there will be no electrical power in McClain Hall. This outage is scheduled to begin around 4:00 am with all systems restored at 6:00 pm. As noted earlier, this outage will shutdown Truman’s network which will include Blackboard, Banner, TruView, email, and all internet and television access to all campus buildings. If any unexpected problems arise the backup date for the electrical power upgrade is August 16th.
8/1/2009	Student Bill Payment was unavailable this morning due to a service that failed to start on the outside web server. The service has been started and Student Bill Payment is now available.
7/31/2009	TruView will be taken down for maintenance at about 6:00 a.m. on 8/1/2009. The system is not expected to be down for very long, but the exact duration is not known. This maintenance is occurring during a regularly schedule maintenance window.
7/24/2009	All network services are back up in MaGruder Hall. The outage was caused by a hardware failure, the failing equipment has been replaced.
7/24/2009	Blackboard experience a service outage around 11:30am this morning. Service was restored within 30 minutes or so.
7/15/2009	TruView was not allowing users to login from approximately 7:30 p.m. to 9:30 p.m. on 7/14/2009. The issue has been resolved.
6/26/2009	All Hydrogen file server services have been restored.
6/25/2009	There is a problem with the file server hydrogen. Network drives U:, V: W: and Y: are currently unavailable.
6/18/2009	The building power is off in sections of Ryle Hall for renovation work. This power outage is currently affecting the building's data and cable TV services. We will provide an update when power is restored and the services are back online.
6/16/2009	The Pershing network is now fully online.
6/15/2009	Power issues in the Data Center resulted in the EMS server loosing power and EMS services being unavailalble. Power has been restored to the EMS server and all services are now available. Services were unavailable from approximately 11:00am to 11:25am.
6/14/2009	All Banner services have been restored.
6/8/2009	We believe all IT systems are up and working normally after the power outage. Please call the helpdesk at 785-4544, if you are still having difficulties related to this.
6/3/2009	The Banner database server failed and rebooted at approximately 1:15pm. Services have been restored.
5/27/2009	Barnett Hall is currently experiencing power issues. Physical Plant has been notified and network services will be restored when the power is back online.
5/22/2009	Blackboard will be down for a quick system maintenance today at 1:15pm. A system change is required in preparation for the start of summer classes. Blackboard services will be restored by 1:30pm.
5/15/2009	All segments of the Barnett network are now online.
5/14/2009	Users are experiencing issues connecting to Google and other sites. This problem is outside of the Truman and MORENet network. We apologize for the inconvenience and will provide an update when more information is available.
5/12/2009	There was a problem with the server that runs the Listservs after the weekend power outage in McClain. This has been corrected and the Listservs are now working.
5/10/2009	The Truman data center electrical maintenance scheduled for Sunday morning has been completed. All Truman IT services are now available.
5/7/2009	Truman Blackboard services have been restored.
5/1/2009	During the maintenance window on 5/1/2009 - starting at about 9:00 p.m., student organization websites will be moved from the current server (neon) to a new server (argon). There shouldn't be an interruption in service unless there is a configuration problem on the new server.
4/29/2009	Due to a failure in the nightly backups, Banner Forms services are being restarted (8:35am) in the mean time users will be unable to run reports.
4/28/2009	Due to a failure in the nightly backups, Banner Forms services are being restarted (8:30ama) in the mean time users will be unable to run reports.
4/28/2009	We have resolved the issue that was causing multiple error reports across most all modules. We had modified the alumni institutional role (has to do with TruView integration) in preparation for the Alumni Self-Service go live next week and a coding issue caused an underlying trigger error. This problem was unrelated to the system problem we had this morning.
4/21/2009	Banner Forms were unavailable this morning due to a hung process. The issue has been resolved and all services are now available.
4/20/2009	Network service has been restored for Grim Hall. The network switch damaged by the weekend storm has been replaced.
4/15/2009	The internet connection has been unavailable for periods of time this evening, due to ongoing issues with MORENet, our internet service provider. We have received the following notice from MORENet: ------------ MOREnet is experiencing problems in Kansas City that is causing brief outages and slow responses. MOREnet technicians are working on this problem. MOREnet apologizes for this inconvenience.
4/8/2009	Banner Forms were unavailable this morning due to a hung process. The issue has been resolved and all services are now available.
4/8/2009	At ~ 12:05 PM there was a problem with the student printing system. The problem was resolved by 12:30 PM.
4/7/2009	The Banner database was taken down for maintenance at approximately 6:30am. The database was brought back up at 6:45am. Services were restored by 7:00am.
4/7/2009	Banner Self-Service and therefore all TruView links to Banner are all back up.
3/26/2009	Banner Forms services failed to restart following the maintenance reboot at 4am this morning. Services were restored at 8am.
3/26/2009	We received the following notice from MOREnet (our Internet provider): --------------- This Sunday, March 29, 2009, between midnight and 6 a.m., MOREnet will migrate member aggregation circuits in the Kansas City area to new core devices located at the new data center in Kansas City. While technicians are making the necessary changes, MOREnet members that connect to AT&T in the Kansas City area will experience intermittent loss of connectivity. These upgrades will improve network reliability and free network resources for future growth; they are a part of MOREnet's continuing effort to improve quality of service throughout the MOREnet network. The total time for the upgrades is not expected to exceed three hours. Thank you in advance for your patience.
3/22/2009	MOREnet has corrected the problem with the Missouri State network. Truman Internet access is back up.
3/12/2009	Several information technology services were briefly unavailable this morning at ~ 9:35 AM due to an electrical power outage in the Truman data center. The problem has now been corrected.
3/12/2009	This Sunday, March 15, 2009, between midnight and 6 a.m., MOREnet will migrate from the current backbone to the new 10 gigabit Next Generation Network backbone. All MOREnet members will experience brief outages during this migration. The migration is not expected to exceed three hours. The migration to the new backbone will require that we change the way members in Jefferson City are connected to the backbone, so additional maintenance will be required for those sites. As a result, members connected in Jefferson City can expect an outage of up to three hours. These upgrades will improve network reliability and free network resources for future growth; they are a part of MOREnet's continuing effort to improve quality of service throughout the MOREnet network. Thank you for your patience.
3/11/2009	Due to updates to Truman's antivirus system, email attachments with a file name containing more than one "." will not be transmitted. If you want to send an email attachment with a file name containing more than one "." you should rename your file to only contain one ".".
3/9/2009	Full network service has been restored in Barnett Hall.
3/4/2009	Banner Self-Service, primarily accessed through TruView, services were unavailable this morning following the 4am system reboot. The server failed to restart properly. Services have been restored.
2/27/2009	Banner Self-Service, and therefore all TruView Banner links, was unavailable this morning following system restart. A problem that we are working on with SunGard Support caused the failure to restart. Service has been restored. We are still working with support on the source of the problem.
2/26/2009	Student printing was briefly unavailable this morning due to a Microsoft security update. Student print services have been restored.
2/24/2009	Banner forms service was restored following repair work at approximately 11am.
2/24/2009	We received the following update from MOREnet (our Internet provider). ---------- Service was restored at approximately 3:30 p.m. We apologize for any inconvenience. Thank you for your patience.
2/21/2009	We received the following notice from MOREnet (our Internet provider): --------------- Sho-Me Technologies technicians will upgrade software on their equipment on Saturday, Feb. 21, 2009, beginning at 11 p.m. and ending Sunday, Feb. 22, 2009, at 5 a.m. This upgrade will affect all of Sho-Me's Ethernet circuits in Missouri. The maintenance is expected to cause an outage.
2/20/2009	Banner Forms access was restored at 8:00am.
2/19/2009	Banner Forms access has been restored.
2/17/2009	We received the following update from MOREnet (our Internet provider). ---------- Service was restored on 2/17 at approximately 10:00 pm Thank you for your patience.
2/17/2009	TruView was briefly unavailable from about 2:10 p.m. until 2:25 p.m. on 2/17/2009. The system would not allow users to logon. We are looking into the cause of the problem.
2/15/2009	Most Truman websites backed with SQL database server will be unavailable during early morning on Sunday Feb. 15 due to a Microsoft security update and server maintenance. All related services have been restored.
2/3/2009	We received the following notice from MOREnet (our Internet provider). ---------- Some members are experiencing intermittent slowness reaching apparently random websites. The issue appears to be related to slow DNS responses from various locations around the Internet. The problem appears to be outside the MOREnet network, and there is no current workaround. CNN, Yahoo and several other high profile sites appear to be the most affected. Your patience is appreciated, and we will send an update as soon as more information is available.
1/14/2009	Student printing was briefly unavailable this morning due to a Microsoft security update. Student print services have been restored.
1/14/2009	DegreeWorks services were unavailable from 11:45ish to 12:30 due to issues with the server's network connectivity.
1/13/2009	Banner Self-Service, primarily accessed through TruView, failed to start following the 4am restart of the server. Services have been restored.
1/9/2009	Truman technicians will perform maintenance on the personal web server (www2.truman.edu) Friday, January 9th, 2009, during the regularly scheduled maintenance window. Actual maintenance will begin at 11 p.m. and last until midnight. During this time personal web pages will be temporarily unavailable but the public Truman web site (www.truman.edu) will be unaffected.
1/5/2009	Student printing services have been restored.
12/29/2008	Truman BlackBoard services have been restored
12/22/2008	Student printing services will be unavailable on Monday December 22nd due to a system upgrade. Student printing services will be restored as soon as possible.
12/10/2008	Most Truman websites and TruView were unavailable from approximately 2 a.m. to 8 a.m. on 12/10/2008. The outage was caused by a database server failing to restart correctly after installing updates. All services have been restored.
12/10/2008	UPDATE Cable TV is back up as of 11:20am. Received report this morning that there is a Nationwide outage through our cable TV provider. The Network Team is working with our vendor to correct this issue. Should have cable restored by end of today.
12/8/2008	Electrical power has been restored and IT services are back online in Campbell Apartments and Delaney-Baldwin.
12/8/2008	Due to an equipment failure some television channels are unavailable. Replacement parts should arrive on Wednesday. The following campus television channels are currently unavailable. 22 35 65 44 52 54 57 58 68 70 72 75
12/4/2008	At approximately 5 pm. there was a short network outage in Pershing due to an electrical power failure. Electrical power has been restored and the network is back up.
12/3/2008	The Blackboard logon problem has been corrected.
11/29/2008	Banner ADMIN and all related services, including links to Self Service Banner through TruView, were unavailable from approximately 8:45pm to 9:00pm on November 29 to allow for a system reboot following maintenance on the Banner database server.
11/18/2008	The Mac File Server titanium was down momentarily at approximately 2:30 on 11/18/2008. All services have been restored.
11/14/2008	The primary file server was unavailable early this morning due to a system error. The problem has been corrected and all file services are now available.
11/14/2008	Some web services were briefly unavailable earlier this evening (Friday) due to a network conflict caused by a user's misconfigured computer. The problem computer was removed from the campus network.
11/10/2008	Tuesday morning at 7 AM (or earlier) network services will be unavailable in the northwest corner of Ophelia Parrish for ~ 30 minutes to repair an electrical circuit. Network services will be restored as soon as possible.
11/7/2008	Maintenance will be performed on the Barnett Hall fiber optic network Monday morning from 5:00 AM until 8 AM.
11/7/2008	TruView email will be taken offline briefly at approximately 9:00 p.m. on 11/7/08 during the IT Services weekly maintenance window. The downtime should only last a few minutes.
11/3/2008	The fiber optic backbone connecting Barnett Hall to the campus network is underwater. The network is still working but it may fail at any time. We are pumping the water out and drying the equipment.
11/2/2008	The problem with student printing has been resolved.
10/31/2008	TruView email functionality was restored at about 10 p.m. on 10/30/2008. Some mailboxes may need the index "reconstructed" before they will work correctly. This process is running now on all mailboxes, but may take a while. If you are still experiencing problems, please contact the Help Desk and we can fix your mailbox manually.
10/30/2008	TruView email is down as of approximately 8:00 on 10/30/08 due to a full hard drive. We are working on copying off some files to get things going again.
10/29/2008	As of ~11:20am Blackboard is back up and responding normally. Support personal from Blackboard are working along with local support to identify the cause of the problem. ---- We are currently experiencing issues with the BlackBoard system. We are working with support and will restore services as soon as possible.
10/27/2008	The TruView issue has been resolved. All services appear to be up and we will continue to monitor the system.
10/24/2008	Truman technicians will perform maintenance on Friday, Oct. 24, 2008, during the regularly scheduled maintenance window. Actual maintenance will begin at 11 p.m. and last until midnight. During this time the faculty and staff email services will be temporarily unavailable.
10/24/2008	The SQL server will be rebooted during a normal maintenance window at 3:00 a.m. on Saturday, Oct 25, to complete installation of a security upgrade. Some web-based applications will be unavailable during this brief period.
10/24/2008	The site https://secure.truman.edu will be moved to a new server tonight starting at 5:00 p.m. There should be no interruption in service, but changes made during or soon after the migration may not be reflected on the new server. The migration is expected to take a few hours.
10/23/2008	This afternoon Microsoft released an update for Windows computer systems. This is an important update that needs to be installed promptly. For more information see Microsoft Security Bulletin MS08-067. Please leave your Windows computer system powered on tonight when you leave work so the update can be installed overnight. Save your work and logoff your computer system but leave the computer powered on. If you have any questions please contact the Truman IT HelpDesk. Thank you.
10/20/2008	We are currently experiencing higher then normal response times on our internet connection. Most common services such as web browsing and e-mail will not be affected but users of latency sensitive services may notice a performance degradation. We are currently working with our ISP, MORENet, to resolve this issue.
10/17/2008	Banner ADMIN was unavailable from 5:00am to approximately 7:30am. A process caused the database to hung the nightly shutdown. The process was clean up and the shutdown/restart was successfully completed. We are investigating the source of this problem.
10/17/2008	www.truman.edu and truview.truman.edu were unavailable for a short time the morning of 10/17/2008 due to a complication with website server migrations. The server migration was happening during a regularly scheduled maintenance window. Access to both sites was restored around 8 a.m.
10/17/2008	Banner ADMIN will be unavailable from 10pm to 11pm tonight, Friday, October 17. We will be working to track down the issue that has caused the database shutdown hang and subsequent service disruptions the last two mornings.
10/16/2008	Banner ADMIN was unavailable from 5:00am to approximately 8:30am. A process caused the database to hung the nightly shutdown. The process was clean up and the shutdown/restart was successfully completed.
10/16/2008	Following the webserver issues earlier this week, IT Services will be migrating all websites from the server Silver to a new server. The migration will begin at midnight on 10/16/08 and will occur during a regularly scheduled maintenance window. There should be no interruption in service, but we ask that webmasters refrain from updating their sites at this time and ask anyone to contact the Help Desk if you find any problems following the migration.
10/14/2008	Tuesday morning the primary Truman web server experienced multiple system failures. The server was brought back online at approximately 11:15 a.m. There are still hardware problems, however, and the server is running in a degraded state. IT Services is continuing to monitor the server and is working on transitioning the web sites and services to a replacement server.
10/13/2008	The network is down at the University Farm due to a problem in the CableOne cable network. The problem has been reported to CableOne.
10/8/2008	Truman technicians will upgrade equipment on Friday, Oct. 10, 2008, during the regularly scheduled maintenance window. Actual maintenance will begin at 11 p.m. and last until midnight. During this time the campus internet connection and email services will be temporarily unavailable.
10/3/2008	We will be rebooting the Silver webserver during our regular web maintenance window at 5pm today. Many Truman web sites and services will be temporarily and shortly unavailable during this time.
9/29/2008	Some Truman websites were unavailable from about 1:30 p.m. to 1:45 p.m. on 9/29/2008. All services have been restored. The cause of the outage is still being investigated, but may be related to a faulty hard drive.
9/26/2008	The departmental and organizational webservers will be restarted at approximately 5:00 p.m. on 9/26/2008 to apply a configuration change. The downtime is expected to be brief.
9/24/2008	There was a problem with the primary file server hydrogen early this morning. Network drives W:, U: and Y: were down. The problem has been resolved and all network drive services are back up.
9/10/2008	We have finished upgrading Truman's video streaming server to new hardware after Monday's hardware failure on our old server, RADON. Webcams and other streaming video services are restored.
9/10/2008	The Truman homepage - www.truman.edu - and several of the pages that link off of it are down. We are currently investigating the problem. All subsites, such as departmental and office pages - are still available as normal.
9/10/2008	All web services are now restored.
9/8/2008	Our streaming server, Radon, is currently down. This means that the webcams and some streaming course material will be unavailable until we fix the issue. We are currently working to restore services as soon as possible. Thank you.
9/2/2008	Telephone services are down at Barnett Hall due to a cable cut. We are working with the contractor to restore telephone service to Barnett as soon as possible.
8/30/2008	Telephone and network services are down at the Kennels (the football office). The wiring to the building has been damaged. We are working on restoring services but it may take awhile.
8/29/2008	Friday evening at 9 PM during the regularly scheduled IT maintenance window system updates will be installed on the Blackboard system. Blackboard services will be unavailable while the updates are being installed. We estimate Blackboard services will be unavailable for an hour.
8/29/2008	The scheduled update for Blackboard was completed successfully Friday night; Blackboard services were unavailable for approximately 5 minutes during the maintenance window. As a result of the update, users may receive a Java pop-up notice during routine activity announcing that Blackboard Java applets have been newly "verified". Users should select the option to "always trust content from this publisher" and to "Run" the applet.
8/28/2008	The storm Thursday evening took down electrical power to many locations in the Kirksville area, including several Truman buildings. During the electrical outages some Truman IT services were unavailable. When electrical power was restored all IT services were also restored.
8/13/2008	IT Services successfully completed the installation of new collaboration tools for Blackboard tonight. This upgrade caused no downtime. The first workshop featuring the new tools is scheduled for Truman week (8/22/08 - 9:30am) Sign up at: http://tctl.truman.edu/register/
8/12/2008	ITS will be working to install some additional tools for use in Blackboard overnight tonight (8/12/08) between 11pm and 1am. Little if any down time is anticipated.
8/8/2008	During tonight's (08/08/08) regularly scheduled ITS maintenance window, an update to the Blackboard login page referencing browser compatibility is planned. The update will be applied at 5:30pm and we are anticipating 0-10 minutes of downtime.
7/25/2008	Network services to the old Grim Smith Hospital building are currently unavailable due to telephone wiring problems caused by the heavy rain.
7/25/2008	Network services have been restored to Magruder Hall.
7/25/2008	Network services have been restored in Pershing Building.
7/23/2008	Barnett telephone repairs are scheduled to be completed today (Friday).
7/15/2008	There was a brief faculty / staff email outage at ~ 11 AM this morning due to a server error. The problem has been resolved and email services restored.
6/25/2008	CableOne has fixed the Internet connection at the University Farm. Truman network services are now available at the University Farm.
6/25/2008	Last night around 11:23pm, the Banner database server suffered a system crash. The nightly backup and system maintenance scripts recovered and brought ADMIN backup though its listener and a couple of the support services (such as posting) were not brought backup. As of about 8:25am, Banner ADMIN services were restored. We will work with IBM support on identifying the source of the system crash. Banner HARRY failed to clone properly last night due to the crashed state of Banner ADMIN. Banner HARRY will not be available today. Banner HARRY should successfully clone with tonights regular backups and system maintenance and be available tomorrow. For those of you working on special projects, Banner BESS is recovered and should be available for use.
6/18/2008	We experienced a brief Internet outage around 10:35 am. Our monitors showed the Internet as unavailable for ~ 8 minutes. We contacted MOREnet and the problem was on the state network. It has been corrected.
6/11/2008	Blackboard services will not be available today from 5p - 5:15pm to address problems with the collaboration / chat tools.
6/5/2008	ITS will be performing server upgrades on Saturday 6/7/2008 from 8am - Noon. Service interruptions will be concentrated within the first hour of work, but will be possible during the entire period. Websites impacted by the maintenance are as follows: www.truman.edu its.truman.edu truview.truman.edu admissions.truman.edu alumni.truman.edu secure.truman.edu gobulldogs.truman.edu tsup.truman.edu reslife.truman.edu saffairs.truman.edu rcp.truman.edu src.truman.edu step.truman.edu
6/2/2008	Truman State Universities Internet service provider, MOREnet, is experiencing congestion on their Internet links in Kansas City and St. Louis. Until the issue is resolved there may be delays in Internet connectivity.
5/30/2008	The site www.truman.edu was unavailable from approximately 11:45 p.m. on 5/29/2008 until 8:30 a.m. on 5/30/2008 due to an internal server error. All services have been restored, the cause of the outage is being investigated.
5/25/2008	Our Internet connection is back up. The MOREnet sub-contractor has repaired the damaged equipment in Kansas City.
5/23/2008	The problem with the primary network file server has been resolved. You may need to log off and log back on to reconnect to network file services.
5/19/2008	A number of Truman websites were corrupted this morning due to a successful hacking attempt. Functionality is now restored and we are working to find and fix the security hole.
5/2/2008	Electrical power is restored. All IT services are back to normal. ----- Electrical power failed again in the data center this morning. Many IT services are currently unavailable. The electricians are on-site and are working to restore power as soon as possible. ----- At 11pm Thursday May 1 ITS experienced a partial power failure in the McClain Hall Data Center. Several servers lost power affecting Blackboard, printing, and Truman web pages. Power was restored at 1am.
4/17/2008	Sunday morning at 6:30 AM electrical power will be turned off in Violette Hall to work on an electrical problem. Network services will be unavailable to much of campus during this time. Physical Plant estimates it will take several hours to resolve the electrical issue. A memo from Physical Plant with more information was emailed to all faculty, staff and students on Friday. In general network service to buildings connected to Violette Hall will be unavailable during the power outage. Network service to buildings connected to McClain Hall should stay up while Violette Hall is down. The following web page shows which campus buildings are connected to Violette and which are connected to McClain. http://its.truman.edu/networkservices/images/Network%20Logical%20View.jpg This information is also available from the ITS web site under Network and Accounts, Network Design, Truman Network Diagram.
3/20/2008	The problem with the intermittent slow Internet has been resolved.
3/18/2008	Banner and therefore all Banner Services was down this morning. A Banner process hung during the nightly backup process. We cleared the problem this more. Banner was down from approximately 4am to 8:25am.
3/18/2008	The issue with outgoing email has been resolved. The system causing the problem has been removed from the campus network.
3/17/2008	Normal Internet access has been restored. We believe the root cause of the slow Internet has been corrected. We are continuing to monitor closely.
3/12/2008	Wednesday 3/12/2008 ITS will be performing maintenance on the equipment connecting campus to the Internet. Short outages will be experienced while the work is performed from 5pm - 9pm.
3/7/2008	All, This evening ITS will be performing maintenance on the Blackboard system during the weekly ITS maintenance window. Brief service outages may be experienced while services are restarted.
3/4/2008	Damage to the fiber optic lines running to Pershing Building have been repaired and full service has been restored.
3/3/2008	Network services are now up (slowly) to Pershing Building. A steam pipe damaged the campus fiber optic backbone. We have bypassed the damage. High speed network service will be restored s as soon as possible.
2/27/2008	All Banner Services including the TruView Banner Links were halted this morning when the archive logs ran out of space. This occurred some time between 5am and 7am and was resolved by 8:15am.
2/26/2008	The Blackboard server became very slow this afternoon from approximately 2-3pm. During this period users were not able to connect to the system. All services have been restored and the system is operating normally.
2/19/2008	Banner Self-Service, including the TruView Banner links, were unavailable this morning following an automated reboot of the server and the failure of the services to restart correctly. Services were down from approximately 4am until 8:15am this morning.
2/14/2008	There were a few brief IT service outages early this morning due to the Microsoft updates that were released last night. All IT services are now back to normal.
2/13/2008	Early Tuesday morning from midnight to 12:30 our Internet connection was down. The Truman network was up but there was a Internet connectivity problem outside the Truman network. We reported the problem to MOREnet.
2/11/2008	Truman websites on the main administrative webserver were unavailable from approximately 6:00 a.m. to 8:15 a.m. on 2/11/2008 due to a problem during a scheduled restart.
2/11/2008	Banner Self-Service, including the TruView Banner links, were unavailable this morning following an automated reboot of the server and the failure of the services to restart correctly. Services were down from approximately 4am until 8:10am this morning.
2/5/2008	A network password review is performed every Tuesday night. All users who have not changed their network password as required by Truman policy receive a reminder email. The reminder emails have been sent for the last six months. Beginning Tuesday night, February 5th, users whose network password does not meet Truman policy will be required to change their password at their next network logon. Users may also change their password on-line at the ITS web site, https://secure.truman.edu/password
2/4/2008	Some web sites were briefly unavailable this morning due to a problem with a server. The problem has been corrected and all web services are up.
1/28/2008	Some Truman web pages were not available early this morning due to a web server problem. The problem was corrected before 8 AM.
1/28/2008	Faculty and staff email services were unavailable early this morning. The problem was corrected before 8 AM.
1/25/2008	During the Friday night IT maintenance window, maintenance was performed on the Exchange email system that provides faculty / staff email services. Exchange email services were back up at ~ 10:30 PM.
1/20/2008	We are currently experiencing problems with the faculty and staff email system. Support personnel are on-site and email services will be restored as soon as possible.
1/20/2008	Email services were restored at approximately 11:30 this evening. Support staff identified the problem as insufficient drive capacity due to excessive logging. ITS is sorry for any inconvenience this has caused.
1/19/2008	Electrical power has been restored to Violette Hall. Network services are back to normal.
1/19/2008	There were intermittent outages with the faculty and staff email system today due to a server problem. The problems have been corrected and email services are back to normal.
1/16/2008	Network service has been restored to the old Grim Smith Hospital building.
1/11/2008	The wireless network is completing the transition to a totally secure wireless network. As a part of this process the legacy TrumanWireless network has been phased out. Current service through the TrumanSecureWireless network will be unaffected. For complete details see the ITS Wireless Network transition information available on the ITS website. http://its.truman.edu/networkservices/network-wireless.asp
1/3/2008	Network W: Drive Changes for Academic Reorganization January 3, 2008 Truman W: drives are a file storage area provided by a Truman file server that allows people in the same work group to store and share files. On Windows based computers a W: drive is automatically provided. Mac and Linux users may also use W: drives, but they have to manually connect. Currently, academic W: drives are in a transitional structure based on the Schools structure (see ITS service note from August 9th for full details). The transition period for W: drives was August 11th through January 6th 2008. On January 6th the new academic department W: drives will be activated. Note: After January 6th the old divisional based W: drive areas will no longer be listed. However the files from the old divisional W: drive areas will be kept until the end of the Spring Semester. If you need a file restored from the old divisional W: drive area ITS will restore it for you. ITS will make every effort to help make the required changes as smooth as possible. If you have any questions or require assistance on any IT related topic please remember we are here to help. Call x4544 or come by the ITS HelpDesk so we can assist you. Thank you.
12/20/2007	Electrical power has been turned off to the Student Union today due to construction work. This means the network in the SUB is down too. They hope to be able to turn SUB electrical power back on by noon.
12/12/2007	Normal Faculty / Staff email services have been restored.
12/12/2007	The network service outage that was affecting some users in the residence halls has been resolved.
12/11/2007	We experienced problems with the wireless computer network today, mainly after the electrical brown-out that occured this early this afternoon. We've made some temporary wirless configuration changes and have restored full wireless network services. We are continuing to check equipment for damage and / or malfunctions.
12/11/2007	Tonight, shortly after 9:00PM, a power outage affected areas of campus including Violette Hall, Magruder Hall, Baldwin Hall, Student Union, Dobson Hall, Ryle Hall and Grim Hall. Power has now been restored and all areas should be functioning normally.
12/5/2007	Truview Banner links and Banner Self Services are all back up. We encounted a corrupted file resulting from some updates we were making with our test channels environment. The corrupted file was rebuilt and everything is functioning again.
12/3/2007	The delay with inbound email has been corrected.
11/30/2007	The license manager for i2 Analyst's Notebook will be updated on 11/30/2007 at 6:00p. This process should take less than 30 minutes. Access to any services on SS1 -- the S: and X: drives, the license managers for SPSS, CyrstalBall, MicroFocus .Net Express, and ArcGIS -- will be affected during this downtime.
11/30/2007	The license manager for i2 Analyst's Notebook will be updated on 11/30/2007 at 6:00p. This process should take less than 30 minutes. Access to any services on SS1 -- the S: and X: drives, the license managers for SPSS, CyrstalBall, MicroFocus .Net Express, and ArcGIS -- will be affected during this downtime.
11/26/2007	The administrative web server, Silver, was unavailable from approximately 4:00 p.m. - 4:15 p.m. on 11/26/2007. IT Services was attempting to fix a problem with slow responses on www.truman.edu when the whole server became unresponsive, requiring a restart. All services should be restored.
11/19/2007	Network services are currently unavailable in Delaney-Baldwin due to an equipment failure. We are investigating options for restoring services.
11/16/2007	The license manager for i2 Analyst's Notebook will be installed onto SS1 11/16/2007 at 18:00. This process should take less than 30 minutes. Access to the S: and X: drives, and the license managers for SPSS, Cyrstal Ball, MicroFocus .Net Express, and ArcGIS will be affected during this downtime.
11/16/2007	There was a brief web outage affecting all sites on the main administrative web server at about 10:45 a.m. on 11/16/2007. This was caused by maintenance one particular website which affected all sites on the server. Service was quickly restored.
11/15/2007	Last night Microsoft released several system patches. Two servers did not install these patches cleanly and their IT services "hung". The servers were manually restarted this morning and all IT services are up.
11/13/2007	Between 12 p.m. and 2 p.m. on Tuesday, November 13, the TruView email server may be unavailable for a few brief periods. A vendor from St. Louis will be onsite to replace a faulty part, so this maintenance must be done during the day and cannot be done during our regular maintenance window. We will try to keep the amount of downtime as low as possible. All mail sent during this time will be delivered once the server is back up. Thank you for your understanding and patience.
11/12/2007	Between 12 p.m. and 2 p.m. on Monday, November 12, the TruView email server may be unavailable for a few brief periods. A vendor from St. Louis will be onsite to replace a faulty part, so this maintenance must be done during the day and cannot be done during our regular maintenance window. We will try to keep the amount of downtime as low as possible. All mail sent during this time will be delivered once the server is back up. Thank you for your understanding and patience.
11/8/2007	At ~ midnight last night the student print server experienced a memory error and printing services stopped. ITS was notified and a system restart cleared the error and printing services resumed. Diagnostics will scheduled to investigate the memory error.
11/6/2007	All services that were not available as a result of the power outages early this morning have been restored. If you continue to experience problems, please contact the ITS Helpdesk at x4544 or helpdesk@truman.edu
11/2/2007	Last Fridays nights IT maintenance was on the Exchange email system. During the maintenance some Exchange services were unavailable. If you had problems sending email and had email returned please send it again.
11/2/2007	The Exchange email server maintenance was successfully completed. Full service was restored at approximately 9:45 p.m.
10/31/2007	Network services have been restored in Barnett Hall. The problem was caused by an electrical problem which has been corrected.
10/23/2007	We need to perform maintenance on the network file server. The work is scheduled for 1:30 AM tonight. Network drives will be unavailable during this period. Network services will be restored as soon as possible.
10/22/2007	During the evening of Tuesday 10/30/2007 ITS will be activating the new Barracuda Spam firewall. This new device will replace the Sophos PureMessage product previously in place for spam filtering. This change will impact all email accounts at Truman. More information can be found concerning the Barracuda Spam Firewall at http://its.truman.edu/documentation/index.asp?docId=340 If you have any questions or problems please contact the ITS Helpdesk at x4544 or helpdesk@truman.edu
10/17/2007	Full network services have been restored.
10/9/2007	The processing of email from the Internet was experiencing delays earlier this afternoon. We have identified and corrected the problem. Email is processing normally now.
10/2/2007	Network Services will be unavailable in Barnett Hall for the next several hours due to an major electrical service outage. When electrical service is restored to Barnett Hall then network services will also be available.
10/1/2007	Normal student network printing services have been restored.
10/1/2007	We are currently experiencing slower than normal off-campus email processing. We are investigating and will restore normal service as soon as possible.
9/27/2007	Every Friday evening through Noon on Saturday is the ITS maintenance window. This Friday evening (9/28/2007) ITS will be performing software upgrades on the VPN equipment. While the maintenance is in progress VPN services will be unavailable. We estimate the maintenance will take one to four hours to complete.
9/27/2007	TruView email was unavailable for a short time due to a disk error on 9/27/2007. All services should be restored, but certain users may have problems with their mailboxes. If you are having problems, please contact the Help Desk at helpdesk@truman.edu or x4544 and we will get the issue resolved.
9/21/2007	Our Internet connection is performing 15% slower than normal. We called MOREnet and we are working on resolving the problem as soon as possible.
9/18/2007	All TouchNet Services will be down from 8am - Noon on Wednesday, September 19 for an upgrade being performed by the vendor. Services that will be impacted include student bill payment (mybill.truman.edu) and the various university stores: University Press, Alumni Store, and Student Health Clinic store.
9/11/2007	The faculty / staff network printing system that failed this morning due to a hardware failure has been recovered. Normal faculty and staff printing services are now available. Note: Users may need to reconnect to their print queue on Krypton and reselect their default printer.
8/22/2007	A disruption of service with Exchange has been reported. The report is being investigated.
8/22/2007	Email service has been restored. The disruption was due to a security patch installation. The server was rebooted and service was restored at approximately 7:43 p.m.
8/21/2007	The performance problem with the Clean Access system has been resolved.
8/20/2007	As a result of mandatory changes to the VPN server last week, online electronic resources that are restricted by source IP address were no longer available for VPN users. IE. The restricted library databases. Many of the electronic resources are now available over the Truman VPN. We will continue to work through the lists, but we are making great progress. All resources at http://library.truman.edu/search_articles/mainpage.htm are available. All resources at http://library.truman.edu/databases/general.htm are available All resources at http://library.truman.edu/newspapers/main.htm are available Most resources at http://library.truman.edu/databases/a-z.htm are available, and we will continue to add resources and check this list. Quickly looking over the magazine and journal articles at http://library.truman.edu/search_articles/electronic-journals.htm I see that many are from jstor.org. All of the jstor.org resources are working.
8/16/2007	The Online Help Desk ticket system, DK Web, was non functional due to failed services. All services have been restored and the Online ticket system is fully functional as of 6:00PM Aug 16.
8/9/2007	Due to a minor issue with the Truman webserver, some Truman webpages will be unavailable for a brief period of time beginning 12:00pm today while the server is rebooted. Estimated downtime is less than 15 minutes. This will not affect any non-Truman websites.
8/9/2007	Network W: Drive Changes for Academic Reorganization August 9, 2007 Truman W: drives are a file storage area provided by a Truman file server that allows people in the same work group to store and share files. On Windows based computers a W: drive is automatically provided. Mac and Linux users may also use W: drives, but they have to manually connect. Currently, academic W: drives are assigned to work groups based on Truman academic division. However, due to the Truman academic reorganization these academic divisions no longer exist. Network W: drive assignment (and their organizational structure) must be updated for the academic reorganization. The weekend of August 11th new Banner codes will be activated for the academic reorganization. During this same weekend the network W: drives will be reorganized into a transitional structure. This transitional W: drive structure will allow everyone to continue to have access to all of the W: drive files they have today, but the change will also create new W: drives for the new colleges and departments. All files from the old division W: drives will be available to you during the transition period. During the W: drive transition period all academic W: drives will be mapped to the respective College or School level. The old divisional W: drive data will be available to you as a sub folder of the College or School W: drive. The new department W: drive area will also be available to you as a sub folder. This will allow you to move data from the old divisional W: drive area to your new department W: drive area. If any Deans or Department heads need additional security restrictions on any files or folders please contact ITS and we will work with you to address your needs. Please note, all requests for special security restrictions on W: drive folders need to be approved by the respective Dean or Department head. The transition period for W: drives is scheduled for August 11th through January 6th 2008. During the W: drive transitional period you must move your W: drive data from the old division W: drive areas into the new college and department areas. On January 6th 2008 the old division W: drive areas will be removed. ITS will make every effort to help make the required changes as smooth as possible. If you have any questions or require assistance on any IT related topic please remember we are here to help. Call x4544, email helpdesk@truman.edu, or come by the ITS HelpDesk so we can assist you. Thank you.
8/9/2007	On Sunday, August 12, we will be updating the Banner student module to put into place coding consistent with the new academic structure. This update includes recoding all catalog courses, programs, recruit and applicant curriculums, student curriculums, and faculty home college and departments to the new college/school and department structure. Many reports listing data by college, department, and major will not have to be changed since the data will continue to flow naturally in the new order. However, some reports handle specific college/department processing and these will need to be changed. Throughout this transition period, we are working to identify reports that need to be modified. If you are concerned about a specific report and whether or not it will continue to function correctly, please have your Division/Department office submit a request to have that report reviewed. Submit these requests to McClain Hall 107 and please include the report name and use this form: http://its.truman.edu/admincomputing/DataRequestFormAppendix10.pdf If you have any questions or concerns about the coding updates to Banner, please contact Tammy Roberts at x4257 or troberts@truman.edu.
8/8/2007	Every Friday evening through noon Saturday is an IT maintenance window. This Friday evening we will be working with our Internet Service Provider, MOREnet, to perform maintenance on our Internet connection. While the maintenace is in progress the Internet will be unavailable. We estimate the maintenance may take up to four hours to complete. We will restore normal Internet service as soon as possible.
8/7/2007	Temperature alarms notified staff at 6:12 p.m. that the temperature was rising in the Data Center. Physical Plant was notified and corrective action was taken. Temperature began dropping at 7:30 p.m. The situation will continue to be closely monitored.
8/2/2007	ITS has implemented a new secure wireless network across the existing campus wireless network. The new network name is TrumanSecureWireless. Starting tonight, at 5:00PM, when you use the existing TrumanWireless network you will see an informational message about the new secure wireless network. The existing TrumanWireless network will continue to function and provide service through the Fall of 2007. The new TrumanSecureWireless network will provide a more secure medium and will ensure that your information is encrypted and safe. The new network is designed for modern operating systems and takes just a few minutes to setup. For instructions, please see the ITS website. For help or questions, please contact the ITS Helpdesk.
7/30/2007	The Banner database server will be taken down at 5pm today for hardware repairs. All Banner services, including TruView access to Banner, will be unavailable from 5pm - 6pm on Monday, July 30.
7/28/2007	The network print server was unavailable after a scheduled reboot on Friday night until ten o'clock Saturday morning. Full printing services have now been restored.
7/27/2007	The Banner database server has reported an impending hardware failure. IBM Support was notified and a replacement part is being located. We've schedule the replacement for 5pm on Monday, July 30. The Banner database server will be taken down at 5pm on Monday. All Banner services, including TruView access to Banner, will be unavailable from 5pm - 6pm on Monday, July 30.
7/23/2007	Faculty / staff network printng services are continuing to experience intermittent problems. We are continuing to investigate.
7/23/2007	Several network accounts have been locked out this morning by invalid remote access attempts. We're tracing the remote source causing the problem and will shut it down shortly.
7/18/2007	Every Friday evening through Saturday noon is an IT maintenance window. On Friday evening July 20th we will be performing maintenance to the McClain Hall data center. Some buildings may briefly lose their network service during this period. We will keep any network outages as short as possible.
7/17/2007	Last night our current spam filtering solution (Pure Message) encountered a problem preventing it from correctly identifying spam messages. As a result, you may have received numerous unwanted messages. This problem has been resolved and the system is now functioning normally.
7/13/2007	Network Drives (W:, Y: and U:) were briefly unavailable this morning due to an electrical power outage in the McClain Hall data center. Electrical power has been restored and network drives are back up.
7/3/2007	The phone lines feeding the Rec Center have been repaired. Phone service should be back to normal in this building. Telephone services will continue to work today to repair damaged lines feeding Centennial Hall.
7/2/2007	Contractors performing excavation work South of the Student Union building have damaged a large telephone feeder cable. Telephone service to Centennial Hall and the Student Rec Center has been impacted. Telephone Services is working to restore service as soon as possible.
6/11/2007	Due to Fair Apartment being unoccupied and high temperatures in the Fair network equipment closets, network services to Fair Apartments have been shutdown for the summer.
6/11/2007	Due to the renovation work taking place in Brewer Nason and Blanton halls it was requested we shutdown all network equipment. Network services have been shutdown in Brewer Nason and Blanton as requested.
6/4/2007	Phone services to the operator and voice mail have been disrupted. The cause for this disruption of serivce is being investigated.
6/4/2007	The phone lines between Violette Hall and McKinny Center have been cut due to work being conducted on a sewer line. Repairs are being made as rapidly as possible. As of approximately 10:30 the operator service was restored. Voice mail is still not functional.
6/4/2007	The cable TV CNN channel will be unavailable until Friday due to roofing repairs on the Student Union Building.
6/4/2007	The cable TV Weather channel will be unavailable until Friday due to roofing repairs on the Student Union Building.
6/1/2007	Banner archive logs ran out of filesystem space and hung all Banner ADMIN services until space was made available. The system hung at 5:27am and was available again at 8:22am. Work with the new ODS integration with Banner is believe to be causing the significant increase in archive logs. Steps have been put into place to deal with the increased logging and to monitor it more closely.
5/17/2007	Date Correction (5/18 not 5/17): TruView will be restarted at about 6:00 a.m. on Friday 5/18/07. This is during the monthly scheduled maintenance window (which runs from 8:00 p.m. - 6:00 a.m. on the third Thursday) and during a period of low usage.
5/15/2007	MOREnet has corrected the problem in the state network. Our Internet access is back.
4/30/2007	The brief Internet outage earlier today was caused by a MOREnet state network outage in Kansas City. Internet services have been restored.
4/27/2007	TruView was unavailable for approximately 15-20 minutes starting at 2:00 p.m. on 4/27/2007. The error was caused by a server issue which has been resolved. All services have been restored.
4/23/2007	The Truman network problems have been resolved. Multiple network services were not performing normally. Those problems have been resolved. All network services are back up. We are reviewing the cause of the problems.
4/18/2007	Research in Motion (RIM) has restored BlackBerry service.
4/18/2007	Tomorrow evening (Thur. 4/19) during the scheduled maintenance window, an update will be applied to the PureMessage spam and virus filter portion of the email server. The actual server down time is estimated to be less than 1 hour.
4/16/2007	All Banner services were down this morning due to a full filesystem where the system's archive logs are written. The filesystem space issue has been addressed by freeing up space in the filesystem and appropriate modifications have been made to the automated script that manages this.
4/16/2007	The organization web server (neon) was rebooted at approximately 4:00 p.m. due to slow response times on dynamic websites. The reboot has fixed the problem and all sites appear to be back online.
4/6/2007	The Exchange email system is back up. Full faculty / staff email services are back up.
4/4/2007	Campus cable TV services were briefly unavailable this afternoon due to an electrical power outage in the Student Union Building. Cable TV service has been restored.
3/31/2007	A vulnerability in the SBT software has been identified. In the interest of security we have locked down editing on the website for approximately 48 hours to deploy and apply a patch that will eliminate the vulnerability.
3/31/2007	SBT Maintenance to address security was successful.
3/23/2007	A core network switch is failing. Twenty six servers are connected to the failing switch. All IT services are still up but the failing switch component needs replaced before it does affect IT services. We've received the necessary replacement parts and will install them during the maintenance window. We are planning to do a phased replacement and switch the servers over one at a time to the new component. Each server should be down only 1-2 seconds during the switchover.
3/21/2007	Due to a configuration change in Banner, the opening of today's fall registration group at 5pm resulted in students getting an error stating it wasn't their time to register. The configuration change was backed off and enrollment ability immediately opened up. Normal operation was back by approximately 5:07pm.
3/19/2007	ITS is improving the way you handle regular password changes. ITAC policy states that you must change the password on your University account every 6 months for security. Previously, everyone was required to change their password on the same day, called "Password Tuesday," twice a year. To make the process more convenient for you, ITS is eliminating Password Tuesday. Instead, we will send email reminders beginning 30 days before the date you must change your password. You may change it anytime at your convenience, and your new password will be good for another 6 months. If you have any questions about password policy, please call the ITS Help Desk at x4544.
3/19/2007	Approximately 65 telephone numbers are down in the Student Union Building due to a contractor cutting a telephone feed cable. We are working to restore full telephone services as soon as possible. We estimate full telephone service to the SUB will be restored by this evening.
3/15/2007	Friday evening is the regularly scheduled IT weekly maintenance window. This Friday evening ITS will be performing maintenance on the Cisco Clean Access system. There may be brief network outages in the residence halls when the Clean Access servers are updated. We will keep any network outages as short as possible.
3/13/2007	The Clean Access problem affecting some residence hall network users has been resolved.
3/9/2007	Tonight, March 9th at 9:00PM, during the weekly scheduled maintenance window the campus network will be briefly unavailable while software updates are applied to the core network switches. Full network availability will be restored by 9:30PM.
3/8/2007	Network services were unavailable overnight due to a scheduled electrical outage in the Student Union Building due to renovation. Network services in the SUB have now been restored.
3/8/2007	Network services have been restored in Brewer, Nason and Blanton buildings.
3/7/2007	Cable Television services were unavailable overnight due to a scheduled electrical outage in the Student Union Building due to renovation. Cable Television services have now been restored.
3/6/2007	The Banner database server suffered a failure during the system maintenance late Monday morning. It has been determined that the server suffered a hardware failure (unrelated to the system maintenance) which required the system card to be replaced. IBM Hardware support drove in the part and made the necessary repairs and the Huber team completed their maintenance updates. The Banner system and all Banner services have been restored and are available for use.
3/5/2007	During an operating system upgrade, IBM service reps on site have experienced a hardware problem that has made Banner systems currently unavailable. They are working on the problem now and we'll post updates as the situation changes.
2/28/2007	Blackboard will be taken down at 8:30am on Monday, March 5, for system maintenance. It is expected to be back up by 11am on Monday.
2/28/2007	Electrical power appears to be back for West Campus Suites, Barnett Hall, Campbell Apartments and Delaney Baldwin. Network Services are backup and the KTTR / KBIA radio transmitter is coming back up too.
2/26/2007	MOREnet appears to have resolved their state wide network outages. Our Internet is working and Pickler Library connection to Mobius is also back up.
2/24/2007	Following the scheduled upgrade on 2/23/2007, student email was not delivered between 10 p.m. on 2/23 and 2 p.m. 2/24. Any email sent during that time was "bounced" back to the sender. All mail should be routed correctly now.
2/23/2007	TruView and the Streaming Server will both be down for maintenance at about 10:00 p.m. on 2/23/2007. We will be installing operating system updates, including the ones necessary for the 2007 Daylight Savings Time changes. This maintenance is being done during the weekly scheduled maintenance window.
2/22/2007	In 2005, the United States government passed the Energy Policy Act of 2005, which changes the start and end dates for Daylight Saving Time (DST) in spring 2007. This may impact your Outlook Calendar appointments between March 11 and April 1. Microsoft is furiously scrambling to patch its products to properly handle these changes. ITS currently has no assurances to how smoothly this will happen. There is a possibility your appointments in this time period will shift an hour from when you recorded them. To protect your sanity in the face of potential disaster, we recommend you include the starting time in the subject line of all your Outlook appointments between Mar 11 and April 1. That way, in case there is a problem, it can be manually corrected with less hassle. We are working with Microsoft and will share more news with you as we receive it. If you have any questions, please call the Help Desk at x4544.
2/17/2007	There was a problem with several Truman web services early Saturday morning. The problem was resolved and all Truman web pages are back up. We are investigating to determine the cause.
2/16/2007	Exchange server was successfully upgraded with patches. Services were restored shortly before 9:30 p.m.
2/15/2007	Exchange will be down for maintenance during the weekly scheduled maintenance window. The weekly maintenance window allows ITS the right to take servers and network equipment down for maintenance or repair every Friday night from 9:00PM to Noon the following day.
2/9/2007	TruView will be down for maintenance at approximately 10:30 p.m. on 2/9/2007. This is during the weekly scheduled maintenance window.
2/2/2007	The brief loss of the Internet was caused by a problem with a MOREnet router in Kansas City. The router rebooted, temporarily disrupting Internet service for many sites.
1/31/2007	TruView is currently experiencing some issues which began at about 10:45. We hope to have everything back up soon. UPDATE: TruView service was restored at 10:53. The cause of the problem is still being investigated.
1/26/2007	MOREnet will transfer its backbone to new high-capacity gigabit backbone links on Sunday, Jan. 28, 2007, beginning at midnight. The upgrade is expected to be complete by 2 a.m. Transferring each backbone segment should take no longer than 10 minutes. As the routing is moved, backup paths should maintain connectivity, but customers may experience short outages.
1/26/2007	During the regularly scheduled maintenance window on 1/26/2007, the administrative web server may be unavailable for short periods beginning at 9:00 p.m. The main Truman website and many departmental and division website may be affected, as well as some content on the TruView portal.
1/25/2007	Network services were briefly unavailable to a portion of Barnett Hall this morning due to electrical construction. Network services have been restored.
1/23/2007	Some Truman websites hosted on the departmental webserver may be unavailable for brief, sporadic periods throughout the day. This will not affect access to other, non-Truman websites. The problem has been traced to a potential driver problem with one of our webservers. We have taken steps to minimize downtime until the problem can be corrected. After testing, we have determined the outages may average 3 minutes long, once an hour. We will continue to monitor the situation and post more info as it becomes available.
1/22/2007	Many Truman websites were unavailable from 9:50am to 10:20am today due to an unforeseen error while adding services to the server. Access has been restored and the sites are functioning normally.
1/17/2007	Several Cable TV channels currently have a fuzzy picture (channels 6, 9, 10 and 12). The problem is the receiving antennas are encased in heavy ice. We will try to restore normal picture quality as soon as possible but the picture quality may not return to normal until the ice melts.
1/17/2007	Network services to Pershing building have been restored.
1/12/2007	We will be rebooting one of our webservers at 12:30pm today to correct a problem with several web services. This will make most Truman departmental websites unavailable for a few minutes. Access will be restored after the reboot is complete.
1/12/2007	There were problems with several network services earlier this morning from ~ 9:30 AM - 10 AM. Normal network services have been restored. We're continuing to investigate the cause of the problem.
1/12/2007	After the server reboot, web services are now functioning normally.
1/12/2007	After the server reboot, web services are now functioning normally.
12/21/2006	Some Truman web pages were briefly unavailable for several minutes this afternoon due to a problem with a web server. We found the cause of the problem and corrected it. All web pages are back up.
12/17/2006	Some Truman web pages were temporarily unavailable early Sunday evening due to a problem with a web server. The problem has been corrected.
12/16/2006	The faculty and staff network print server (krypton) is currently unavailable. We are working to get the server up and running. Student printing should be unaffected.
12/16/2006	Printing services were restored at approximately 10:45 a.m. The server experienced a power fluctuation resulting in print services being halted. Services have been restarted. The power issue is still being investigated.
12/15/2006	The faculty and staff network print server (krypton) is currently unavailable. We are working to get the server up and running. Student printing should be unaffected. UPDATE: Krypton is back up and Faculty Staff Printing should be working correctly.
12/13/2006	Some Truman web pages were temporarily unavailable shortly after noon today due to a server software problem. All services have been restored.
11/30/2006	At least one service on the Banner Forms Server failed to restart after reboot last night. Server was rebooted this morning as Banner ADMIN was available by 8:35am. This did not affect student/faculty access to Banner Web services (accessed via TruView).
11/30/2006	There was a brief IT service outage shortly after noon today due to an electrical power problem in the McClain Hall data center. IT services have been restored.
11/29/2006	An SSL certificate expired on Exchange last night. That caused some Exchange users to receive an unexpected message warning about the expired certificate. The Exchange SSL certificate has now been updated.
11/19/2006	TruView was down from approximately 4:00 a.m. until 12:45 p.m. due to a malfunction in the daily backup script. All services have been restored.
11/14/2006	Titanium, the Macintosh file server, failed to recover correctly after yesterday's power outage in the data center. The server was restarted, and all services have been restored.
11/13/2006	Several IT services were briefly unavailable this afternoon due to an electrical circuit failure in the McClain Hall data center. Servers have been restarted and all services now appear to be back up.
11/8/2006	Internet Explorer 7 does not work correctly with Microsoft Exchange web access, commonly referred to as OWA. Microsoft is working on a fix. One alternative is to use the FireFox web browser, it works correctly with Exchange OWA. Additional information will be posted when available.
11/7/2006	We spoke with MOREnet and they are having problems with the Missouri State network in the Kansas City area. They have no ETA on when the problems will be resolved; however our Internet connection and the PML Library connection to Lance are both currently up working OK.
11/4/2006	Users were unable to log in to TruView around noon on Saturday (11/4/06). Initial troubleshooting indicate a communication problem with LDAP services. The system was restarted and users should now be able to log in normally.
11/1/2006	The network connection to the Dobson Hall lab is back up.
10/27/2006	Several IT services were disrupted at ~ 12 noon today due to an electrical power outage in the McClain Hall data center. All services have now been restored.
10/26/2006	Friday night during the regularly scheduled IT maintenance window maintenance will be performed on the email router. Exchange and TruView mail services will be unaffected, however there is a possibility that e-mail to and from the Internet will be unavailable for 30-45 minutes. No email will be lost, emails will be queued and delivered when the server restarts.
10/19/2006	A server application update is to be applied to the Student organization web server (Neon) around 8:00 pm. today, October 19th, during the regularly scheduled maintenance window. The web service on the server will be offline for about 10 minutes.
10/17/2006	The Kirk Memorial webcam is currently down due to construction work on the building. We will re-activate the webcam as soon as possible, but it may be some time before the construction work is completed.
10/16/2006	Student classroom and lab printing has been restored for all locations.
10/13/2006	Truman experienced a flood of email messages this morning that contained a suspicious attachment. The message indicates that it is regarding a recent online order from Dell or BestBuy. The message contains a .zip attachment which includes an .exe file. Do not open the attachment or execute the file within the zip folder as it appears to contain a possible downloader/trojan file. As this appears to be a new threat, most antivirus companies do not yet have software to detect this file. We are working with our antivirus vendors to obtain updated DATs that should properly detect the files. As always, do not open any attachments unless you are expecting them. If you believe you may have opened the attachment and executed the file, please contact the Help Desk at x4544 for assistance.
10/13/2006	The problem with slow email service to and from the Internet has been resolved and all queued email has been processed. All Truman email services are back to normal.
10/13/2006	The wireless network will be temporarily unavailable tonight at 11 p.m. during the ITS maintenance window. This maintenance period is expected to last no more then fifteen minutes.
10/10/2006	The file server maintenance ran longer than normal last night. Network drives such as W: and Y: were unavailable until 7:57 am. We're checking to determine why the maintenance process took longer than normal.
10/10/2006	Network services are currently unavailable in Brewer, Blanton and Nason Halls due to electrical power issues in the building. Physical Plant is working on restoring electrical power.
10/9/2006	The problem with slow email service to and from the Internet has been resolved and all queued email has been processed. All Truman email services are back to normal.
10/6/2006	A programming enhancement software is to be applied to the Student organization web server (Neon) around 9:00 pm. on Friday, October 6th, during the regularly scheduled maintenance window. The web service on the server will be offline for about 10 minutes.
9/29/2006	Banner ADMIN had to be shutdown and restarted around 5:45pm this evening to correct a problem with a finance feed table. The Banner system was down approximately 3 minutes.
9/28/2006	Cable TV is back up. Electrical power has been restored in the Student Union Building.
9/27/2006	The electrical power outage in the Student Union Building was corrected last night and full network services (including Wireless) are back up.
9/25/2006	Cable TV services have been restored.
9/23/2006	The Banner Maintenance to apply Oracle upgrade 9.2.0.6 is now complete. The system was down for maintenance longer than expected. The complete downtime was 8pm, on 9/22/2006, to 2:30am, on 9/23/2006.
9/21/2006	The student organization webserver (neon) will be restarted at approximately midnight on 9/21/2006. This is during the monthly scheduled ITS Maintenance Window.
9/20/2006	During routine maintenance on the student organization server, in preparation for a reboot during the server maintenance window Thursday evening, a service stalled, forcing the Web Team to reboot the system at approximately 4pm on Wednesday (9/20/06).
9/20/2006	ITS was notified at approximately 10:30 p.m. that labs in Pickler Memorial Library and Violette Hall were not printing. We are looking into this issue.
9/20/2006	Lab printing was restored at approximately 11 p.m. There was an apparent error with the print accounting software. Services were stopped and restarted to restore printing. Further examination is necessary to establish the cause of the problem.
9/1/2006	The ~ 10 minute Internet outage at ~ 9:30 was due to a failure in MOREnet's Kansas City distribution center. Internet service is back up and we have an open ticket with MOREnet on the incident.
8/31/2006	UPDATE Firefox has been corrected and the issue with opening attachments in TruView on lab/classroom systems has now been resolved. ITS is working to correct an issue with opening attachments in TruView when customers are using Firefox on the Lab/Classroom systems. There is not an issue if using Internet Explorer. ITS has identified the corrective action and we are testing the fix action before deploying it to the Lab/Classroom systems.
8/28/2006	The links off the Student, Employee, and Faculty tabs in TruView were not working from approximately 4:00 a.m. to 7:45 a.m. on 8/28/2006. A scheduled restart of service did not complete successfully. The script has been modified to prevent future problems and all services were restored at about 7:45 a.m.
8/23/2006	The problem with some areas of the expanded wireless network not functioning properly has been corrected.
8/21/2006	Network Services have been restored to Campbell Apartments. Building renovation is still in progress, but the Campbell Apartments computer network is back up.
8/19/2006	The expanded wireless network is now available in Blanton Hall, Brewer Hall, Campbell Apartments, Centennial Hall, Dobson Hall, Fair Apartment, Grim Hall, Nason Hall, Ryle Hall and West Campus Suites. The expanded wireless network will be activated in additional buildings as soon as possible. Additional information on this project is available at: http://its.truman.edu/networkservices/2006wirelessproject.asp
8/18/2006	Installation of the West Campus Suites wired network has been completed. All network ports in West Campus Suites are up and ready for use. The Residence Life and Residential College offices have been notified.
8/16/2006	The campus network will be unavailable at 5:15 pm tonight for critical maintenance. Installation of the new wireless computer network is requiring an update to the core network switches. We estimate the network outage should be less than 15 minutes. Network service will be restored as soon as possible.
8/16/2006	During the scheduled maintenance window Thursday evening the personal webserver (xenon) will be unavailable while ITS is performing a system upgrade.
8/15/2006	The Clean Access maintenance has been completed. All residence hall networks are up.
8/14/2006	The problem with network drives hosted on Hydrogen (U:, V:, W: and Y:) has been corrected. All network drives are back up. You may need to log off and log back on to connect to your network drives.
8/14/2006	Due to a new threat that attacks users systems through an earlier Microsoft vulnerability, we will be redeploying a Microsoft patch today at 12:00PM to assure that all Truman systems are protected from this new threat. If the system is patched, no action will be performed. If the system needs the patch, the patch will automatically be installed and a pop up window will request the user to restart their system.
8/14/2006	Full network service has been restored for all campus buildings; including the residence halls.
8/11/2006	The Clean Access system is scheduled for maintenance tonight during the weekly scheduled IT maintenance window. Network services in the residence halls will be unavailable during the upgrade.
8/10/2006	All IT services have been restored.
8/10/2006	There was a second brief electrical outage in the Truman data center a few minutes ago due to an electrical circuit overload. Full IT services have been restored.
8/10/2006	TruView will be taken down for an upgrade at approximately 10:30 p.m. on Friday, August 11, 2006. This upgrade is planned during IT Services' weekly scheduled maintenance window. The outage is not expected to take longer than one hour.
8/8/2006	We are experiencing problems with the Exchange email system. We're investigating and will restore full Exchange services as soon as possible.
8/8/2006	Services were restored to the Exchange Server at approximately 8:55 a.m. this morning. It appears that the system hung during a backup operation. Investigation is ongoing.
8/7/2006	The campus network was down from ~ 7:00 - 8:00 AM this morning due to repairs being made to the fiber network.
8/2/2006	After several unsuccessful attempts to fix the corruption on the TruView email server, it has been recommended to restore a backup from the morning of 7/30/06. No new mail is being delivered to TruView as of 9:30 a.m. on 8/2/06. We are running a backup of the current state and then we will restore the mail from Sunday's backup at approximately 1:00 p.m. Any mail delivered between 1:00 a.m. 7/30/06 and 9:30 a.m. 8/2/06 will be lost when the backup is restored. Students are urged to copy off any messages they may need before this time. We apologize for the short notice, but this is the only way we can recover completely from the corruption. UPDATE: (4:30 pm) - We are still in the process of restoring the backup. Services will be restored as soon as the restore is done later this evening.
8/2/2006	Network services are currently unavailable to Centennial Hall due to contractor maintenance on fiber terminations. Network service to Centennial will be restored as soon as possible.
8/1/2006	Some students are still receiving an error similar to the following when accessing TruView email: [error: We could not load the Email Center because one of the folders was invalid. Error given was: MailException: type=2 (EXCEPTION_InvalidFolder), description: Error getting subfolder, Sent ] We are currently working on a fix and should have the problem resolved soon.
8/1/2006	Full network service has been restored to Dobson Hall. Temperatures are still extremely high and we will be monitoring the situation closely. If temperatures become excessive we may need to shut down the network equipment again to protect it from damage.
7/30/2006	The main Banner systems and test systems are now back up and available for use. The data center temperature has stabilized at this time. The air conditioner will continue to be monitored for stability.
7/30/2006	Full air conditioning has been restored to the Truman Data Center. IT services are now back up.
7/30/2006	Student email is currently down due to problems related to the air conditioning failure in the data center. Update (4:30 p.m. 7/31/06): Students should be able to access their inboxes, but may not be able to access any folders. We are running a process which will restore this ability, however, it must rebuild each account one at a time. Full functionality will hopefully be available later tonight. Update (7:00 p.m. 7/31/06): All student email should be functioning normally.
7/28/2006	Due to circumstances beyond our control the Clean Access upgrade planned for this weekend will not occur. The upgrade had to be rescheduled due to a Cisco Systems unexpected software update, which requires a change in equipment. A service note will be posted with the new upgrade times as it becomes available. UPS Upgrades will continue as previously planned. Network services to Violette Hall, the south half of campus and the Internet will be briefly unavailable while the UPS systems are being replaced.
7/27/2006	The network outage in Dobson Hall has been corrected. Another strand of the old fiber optic cabling failed. We were able to bypass the fiber failure and restore network service.
7/27/2006	Tomorrow during the regularly scheduled Friday night IT maintenance window the Cisco Clean Access system will be upgraded and the Violette Hall UPS systems will be replaced. Cisco Clean Access services will be unavailable during the upgrade process. Network service in the residence halls will be unavailable during the upgrade. Network services to Violette Hall, the south half of campus and the Internet will be briefly unavailable while the UPS systems are being replaced.
7/24/2006	The DHCP server was not responding to DHCP service requests shortly before 8 AM this morning. This caused several workstations across campus to be unable to connect to the campus network. The problem with the DHCP server has been corrected.
7/24/2006	One contributor to the intermittent Internet service problem has been traced and corrected. MOREnet is continuing to investigate an additional possible problem in the MOREnet state network.
7/21/2006	During tonight's (7/21/06) server maintenance window, Truman's www and all departmental websites will be offline briefly as the server is rebooted following maintenance and configuration updates. The outage is expected to be brief.
7/19/2006	TruView will be down for maintenance at 2:30 p.m. on 7/19/06 as we move it to a new server. The outage is expected to last approximately one hour. UPDATE: TruView service was restored at 4:50 p.m.
7/17/2006	Network Drives (U:, V:, W: and Y:) were down due to a disk problem on the file server. Network drive services have been restored; all network drives are back up. You may need to log off and log back on to reconnect to your network drives.
7/14/2006	Security patches were successfully applied to the Exchange Server. Services were unavailable to the server for approximately 15 minutes. Email delivery was successfully tested on Outlook and Outlook Web Access. Mail was tested both inbound and outbound, as well as internal transfer. Any email during the suspension of service was queued for delivery.
7/13/2006	Security patches are to be applied to the Exchange Server on Friday, July 14th, during the regularly scheduled maintenance window. This maintenance will cause a suspension of service. Email will be queued for delivery during this time.
7/13/2006	This weekend the old Trumannt Windows domain will be shut down. All known Windows domain references were switched to the Truman Active Directory domain quite some time ago. If you have any questions about the shut down of the Trumannt domain please contact the ITS HelpDesk.
7/12/2006	Update The Network Applications Server (SS1) has been migrated to a new server. The new server has been renamed to keep the same name of SS1. All applications are functioning properly except ACL (due to hardware license dongle issue) and MikTex Help files are unavailable. We will investigate the issues further and resolve them as soon as possible. Please contact the Help Desk at helpdesk@truman.edu or 785-4544 to report any other Network Application issues. The Network Applications Server (SS1) will be upgraded to a new server on Friday, July 14th from 5:30PM to 7:30PM. During the upgrade, applications running from the S: or X: drive will be unavailable to insure that all data is copied to the new server. This includes the following network applications: SPSS, Peachtree Accounting, ACL, Crystal Ball, AICPA, MikTex, SIGI and others. To insure a smooth transition, this new server will also be named SS1. For this reason, we do not expect any action to be required by our customers. However, in some cases, users may need to reboot their computers to have the S: or X: drive mapped to the new server.
7/6/2006	Titanium, the Mac file server, was down for about 3 minutes at 3:01 this afternoon. One of the hard drives got bumped out of its bay, and the server had to be restarted. All services have been restored.
6/27/2006	Titanium, the Macintosh file server, was offline for approximately 15 minutes at 11:30 this morning, due to a corrupt file that wouldn't copy. All services were restored successfully.
6/20/2006	Radium will be down briefly for maintenance tonight (6/20/2006) at approximately 5:15 p.m. During this time helpdesk ticket statistics on its.truman.edu and helpdesk self services tickets will be unavailable. This maintenance should take no longer then fifteen minutes.
6/14/2006	Personal web pages on Xenon were down for some users for ~30 minutes. Full access has been restored. All Xenon web pages are now accessible to all network users. We are continuing to investigate to determine the cause of the problem.
6/12/2006	At approximately 12:45 today (Mon 6/12/06) a circuit breaker blew in the McClain Hall data center. The power outage caused several IT services to go offline temporarily including: network printing, www and departmental websites, Exchange-based e-mail, webcams, etc. Electricians have restored power as of 1:15pm and all services are being brought back online and tested for full functionality.
6/1/2006	TruView will be down briefly for maintenance on 6/2/2006 at approximately 10:00 p.m. The maintenance is not expected to take more than an hour.
5/26/2006	Network drives are now back up. Network drives U:, W: and Y: are available for use. People may need to log off and log back on their workstations (or reboot their workstations) to reconnect to network drives.
5/26/2006	Last night from approximately 11 pm until 6 am network services were down in Violette Hall and most of the south side of campus due to an electrical power failure. Internet access was also down due to the power outage.
5/23/2006	Due to a file that did not updated properly there was about a 30 min. delay in some email 6-7pm today. This has been corrected and no further delays are expected.
5/19/2006	The new Survey System - http://itssurvey.truman.edu will be down for maintenance beginning at 11:00 a.m. on 5/19/2006. This does not affect http://survey.truman.edu UPDATE: The survey system is back up and functional following maintenance as of 1:00 p.m.
5/12/2006	The Exchange Mail Server was successfully upgraded and returned to service at approximately 9:30 p.m. All out going mail was immediately sent successfully. Incoming mail that had been queued took up to 20 additional minutes to be received.
5/11/2006	During the scheduled maintenance window on Friday night, May 12th, the Exchange server will be shut down for maintenance and installation of critical security patches at 8:00PM. It is expected that this maintenance will only take several hours; however, it could take much longer. In any case, the server is expected to be back up before noon on Saturday. During this time, incoming email will be queued for delivery when services are restored. If you have any questions, please contact the IT Services Help Desk.
5/10/2006	There was a brief network outage from 9:30 - 10:00 am this morning in the Randolph Apartments. This problem has been corrected and all connectivity has been restored.
5/1/2006	The wireless access has been reported as being unavailable. Technical Service staff has been made aware of the outage and is examining the problem.
5/1/2006	Wireless access was out from approximately 4:21 until 5:20. The initial examination revealed a power loss to the server. Once power was restored, wireless access was again operational. Technical Service staff is examining the hardware for causes of the outage.
4/25/2006	Due to an extended mainentence check on the network file server network drives were off-line from 3 AM - 7:48 AM this morning. I.E. Network drives were unavailable until 7:48 AM.
4/24/2006	The network file server is up and providing normal full file services. We are continuing to monitor the server closely.
4/14/2006	Due to unscheduled outage, SMS and DK database server is down. We are currently investigating the issue and working to get the issue resolved.
4/14/2006	The SMS and DK database server had failed to completely restart after applying security updates. The system was manually restarted and all provided services have been restored.
4/11/2006	Currently there is a known issue with McAfee pull task from McAfee and we have an open case on the problem. We are currently working with McAfee to get this problem fixed.
4/11/2006	Currently there is a known issue with McAfee pull task from http site and ftp site and we have an open case on the problem. Our McAfee updates are currently up-to-date on the server. McAfee support will send an email once the http issue is resolved.
4/10/2006	Iron (computer providing McAfee AntiVirus updates), will be restarted to fix an error reported. No interruption of service should occur.
4/10/2006	Currently there is a known issue with McAfee pull task from http site and we have an open case on the problem. Our McAfee updates are currently up-to-date on the server. McAfee support will send an email once the http issue is resolved.
4/6/2006	Blackboard will be taken down for maintenance at 6pm on Friday, April 7, for approximately 2 hours.
4/4/2006	It was necessary to restart TruView at approximately 6 o'clock. This action was taken at the direction of Sungard Higher Education. The reason for this action is being investigated further and a ticket remains open with the support team.
4/3/2006	Over the weekend, many student organization websites were defaced by a remote hacker. The hacker gained access via improperly configured web site permissions. The defaced files are being removed, original files restored, permissions reset and websites are being turned back on right now. All student organization websites should be back up and online by 5pm today (4/3/2006). Any webmaster with questions are encouraged to call the IT Services Help Desk at 785-4544 or to e-mail helpdesk@truman.edu Web Masters are warned to be extremely vigilant when building and testing scripts or processes that run in their websites to ensure they have not set the web user "anonymous" to have write access. IT Web Services is available during regular business hours via the IT Services Help Desk to assist with questions related to this.
4/1/2006	ITS Web Services has taken the Student Organization Server offline while we investigate a report of website hacking. The server will remain offline till we have resolved this issue. This affects organizations such as the Echo, the AdPR Club, Tri Sigma and all others hosted on that server.
3/31/2006	The Banner SSB server was rebooted this morning to inact some changes to its environment and integration with the Banner database. It was rebooted at 8:30am and all services were restored by 8:45am.
3/30/2006	Blackboard will be taken down at 8pm on Friday, March 31, during the Network Maintenance window for system maintenance. It is expected to be back up by 9pm on Friday.
3/30/2006	A Clean Access server serving several of the residence halls failed this evening during the severe weather and the electrical power outages. The problem has been corrected and all Clean Access services are back up.
3/28/2006	There was a brief network outage from 10:20 - 10:23 am this morning that affected several people. Service resumed at 10:23 am. We are reviewing the data from network logs and monitors to determine the cause of the short outage.
3/23/2006	The Single Sign On from TruView to Banner Self Service was unavailable from approximately 4:00 a.m. until 8:30 a.m. on March 23, 2006. This service is automatically restarted at 4:00 every day, but did not work correctly today. All service have been restored.
3/20/2006	The VPN service failed late Friday at approximately 6:30 PM. VPN services came back up on Saturday.
3/14/2006	Several people who have SBC DSL network service at home have reported problems accessing Truman TruView and VPN services. We have contacted SBC technical support and they have confirmed SBC is having network problems in the state of Missouri. SBC recommends any SBC DSL customers experiencing problems please contact SBC.
3/13/2006	Truman's outside connection to the Internet has been restored. All Internet services are back up.
3/13/2006	You may now release PureMessage quarantined messages. A new PureMessage digest will be available by early tomorrow morning (Wednesday).
3/10/2006	TruView will be updated at 10:30 p.m. on 3/10/06 during the weekly maintenance window. The system should be unavailable for approximately half an hour.
3/4/2006	Websites on the server which hosts departmental and www websites are not currently allowing authentication into password protected subwebs. Technicians are investigating at this time. Display of public access websites has not been affected.
3/4/2006	The webserver which hosts the www and departmental websites had failed to connect properly to the Truman domain during its regularly scheduled reboot this morning (Saturday, 3/4/06). This prevented authentication into password protected websites. The server was manually rebooted and connected properly. Authentication services have been restored.
3/3/2006	Need to restart HTTP Server Services on Banner INB Server to activate the test instance being used for the TouchNet Implementation. This will cause a disconnect on all Banner INB Users connected at the time of the restart and they will need to close their existing window and open a new one. The restart will occur at 10:20am.
3/1/2006	Items that have been quarantined from email as spam cannot be released at this time. They are saved in the quarantine and notification will be given soon as they are available.
2/28/2006	For today only the PureMessage Quarantine Digests will be processed at 5:00 pm instead of 3:00 pm.
2/28/2006	TruView will be restarted at approximately 6:00 a.m. on 3/1/2006. The restart is necessary to apply some configuration changes needed following the recent Banner upgrade.
2/27/2006	All network services have been restored for Ophelia Hall. Preliminary analysis shows a strand of backbone fiber optic cable to Ophelia Parrish has failed. We have switched to a backup fiber optic cable.
2/27/2006	The email server was queueing rather than delivering incoming and outgoing mail. This has been corrected and the queue is clearing now. All mail should be delivered soon.
2/23/2006	TruView will be restarted during the scheduled maintenance window on Friday. The maintenance window begins at 8:00 p.m. This restart is needed for some configuration changes related to the recent Banner upgrade. The restart has been cancelled pending more testing.
2/21/2006	A few faculty and staff had problems with network printing. The cause of the problem was identified as a corrupt file generated from the Banner system. This file is critical to several internal IT processes. Banner support has been contacted. We have restored network printing for the affected individuals. We are continuing to review all other systems and processes that may have been affected by the bad data.
2/16/2006	The email server has experienced a slow down in delivering of mail (incoming and outgoing). Mail not delivered immediately has been queueing on the server. The server slow down has been corrected and mail the mail queue should be cleared soon.
2/15/2006	Internet email services have been restored.
2/15/2006	A network switch failed in Centennial Hall. The switch is under maintenance and has been called in to the vendor. A replacement switch is scheduled to arrive by 5 PM Thursday. 48 network ports in Centennial Hall were affected by this problem. We've restored temporary network service for 44 of the 48 network ports.
2/10/2006	At 7:31 pm on Thursday 2/9/2006, the Equitracs core accounting service failed. During this time printing was not impacted. To restore the service a manual restart of the service was necessary. This was completed at approximately 10:15 am. We apologize for any inconvenience this may have caused. We are examining the possible cause of this failure.
2/8/2006	There was a network outage on the Email Ticket system around 5:00 PM Feb 7th. The network had been restored by 9:00 AM this morning to the system. The system handles the processing of emails to helpdesk@truman.edu into Help Desk tickets. All emails that were sent after 5:00 PM Feb 7th have now been processed.
2/8/2006	All login attempts to TruView between 10:54 a.m. and 11:09 a.m. on 2/8/06 failed due to an error on a dependent webserver. The cause of the failure is being investigated. Some departmental websites may not have been available at this time as well. All services have been restored.
2/6/2006	The electrical power outage in Ophelia Parrish has been corrected. One of the network switches was severely damaged with both power supplies destroyed. We've made temporary repairs to restore network service. All network services are back up in Ophelia Parrish.
2/3/2006	Email delivery for email entering and leaving Truman has been resumed. We are continuing to research the cause of the problem.
2/3/2006	An internet outage has been reported. Technical Services it examining this report. The local network is functioning, we are investigating our connection to MOREnet. Our outside internet service provider.
2/3/2006	Truman is presently experiencing an Internet disruption. MOREnet our Internet Service Provider is experiencing disruption of service from Kansas City to Columbia. They are investigating the problem and hope to have it resolved soon. This disruption does not impact our internal network, thus on-campus communications are operational. Network drives, internal email, and local resources are available. If you have further questions, please contact the IT Services Help Desk at 785-4544 or via e-mail at helpdesk@truman.edu
2/1/2006	The computer network at the University Farm is currently down due to a problem with CableOne. CableOne did a cable system upgrade last night that is causing cable service outages for many residents in the University Farm area. CableOne is working on the problem and they will notify us when cable services are restored.
1/31/2006	FYI. The old Windows Student domain was shutdown and removed from service this morning.
1/30/2006	The WebMail email interface to the old faculty and staff email system is back up. The problem was caused by a problem between the Gold web server and PHP. The problem has been corrected.
1/26/2006	Off-campus SSH access to the Gold server has been restricted due to a SSH attack. If you are off-campus and requrie SSH access to Gold please use the Truman VPN client. That will allow you to SSH to Gold from off-campus.
1/25/2006	We're continuing to work with the vendor on several printer accounting related issues. We will resume full printer accounting services as soon as possible.
1/24/2006	The Student print server SDC has failed. We are making an emergency switch to a new student print server named TP1 to restore student printing services. TP1 hosted student printing services are now back up in classrooms and labs for Windows based systems. We are continuing to work on restoring Mac printing services. ITS web documentation for residence hall users will be updated shortly.
1/23/2006	Disruption to network services for Centennial Hall 4th floor north was reported at approximately 7:30 p.m.. Network services is responding to the call.
1/23/2006	Network services were restored for Centennial Hall fourth floor north. This occurred at approximately 9:00 p.m. A power cycle of all equipment on the fourth floor was required. This will be looked into further by the Network Services team.
1/15/2006	Krypton was not processing print jobs and could not be connected to via RDC. System had to be rebooted manually. This seems to happen often on weekends. The last several reboots are followed by first, a pop-up comment about trouble starting "Web Trends" and then a pop-up message that "at least one service failed to start."
1/10/2006	Banner ADMIN was down this morning from approximately 5:30-8:15am. The regularly nightly backup was hung up waiting on an unidentified task to finish and this delayed its start by approximately 4 - 4 1/2 hours causing it to still be down completing the backup at 8am today. The backup was terminated and services restored by 8:15am.
1/9/2006	The Truman Internet connection is back up.
1/8/2006	The external web-based access to the Help Desk system is again available. The new site currently has basic functionality and requires an Internet Explorer web browser to function properly. We will be modifying this site in the coming weeks to add additional features. Customers may access this site by visiting the Help Desk web page at helpdesk.truman.edu and following the link for the DK Help Desk On-Line Web Interface. Currentlly, customers will need to use their old DK Help Desk pin number to access this site. To obtain your pin, you may contact the ITS help desk during regular business hours. In the future, we hope to sync this password to your TRUMAN account to eliminate the need for this additional pin number.
1/7/2006	The secure web server has been successfully migrated and updated. All supported services should now be restored. If any secure web pages or secure web applications do not behave as expected, please leave a message for the Web Services Manager at 660-785-7191.
1/6/2006	During the Friday night maintenance window, the web server, https://secure.truman.edu, will be taken off-line temporarily. This will cause any web pages, e.g. the admissions application, the foundation on-line giving form, and a variety of other web-based applications on the that server to be unavailable during the maintenance window. Service is expected to be restored by Saturday morning. The library and TSUP secure sites will NOT be affected.
1/6/2006	ITS is completing necessary upgrades to it's internal Help Desk database product. Customers will not be able to access the external web-based Customer interface for this product until these upgrades are complete. If you have questions about this upgrade, please contact us at the ITS Help Desk at x4544.
1/5/2006	Mail Server Update is complete. Updates will be applied to the University mail server during the regular maintenance window on Friday, Jan. 6. Estimated down time should be about 30 min.
12/19/2005	Krypton had to be rebooted Sunday Dec. 18 around 6:30pm.
12/19/2005	Due to an unrecoverable error on the mail server, it was rebooted and is operating normally now.
12/6/2005	Network services have been restored to Randolph Apartments. New networking equipment has been installed.
11/29/2005	Banner database server experienced a second filesystem corruption this afternoon. Technicians worked with IBM Support to recover the filesystem and apply adapter and system firmware updates recommended by IBM Software support. System was taken down at approximately 4:30pm and was brought back up at approximately 8:45pm.
11/28/2005	ruby's services (and therefore Banner tabs on TruView) that serve Banner interaction were reported to have been hung on repeated days over the break. This is a sporadic problem that we have been working on. We've moved the reboot and services restart schedule on ruby to adjust for the Banner backup time required which may be causing the hang up in ruby services. This problem will continue to be monitored.
11/28/2005	Network services have been restored in Dobson and Violette Halls
11/28/2005	Student network printing services have been restored.
11/28/2005	There were several brief network outages shortly after 5 PM today as we continued to work to resolve network issues caused by this afternoon's electrical power incident. All known IT services are working normally at this time.
11/21/2005	Our Internet connection is back up. MOREnet is still investigating the cause of the problem. It may be difficult to determine the cause because the problem went away before they could complete their analysis. We will continue to work with MOREnet on this issue.
11/17/2005	Tonight is the third Thursday of the month IT maintenance window. During tonight's maintenance window it is planned to apply the latest service patch upgrade to the Exchange Email server. This will require a reboot of the system and thus will cause a temporary disruption in email service for faculty and staff. Regularly scheduled IT maintenance is planned during the normal third Thursday of each month, from 8:00PM until 6:00AM the following morning.
11/17/2005	The latest service patch was successfully applied to the Exchange Email server. Email services were restored at approximately 9:30 p.m.
11/16/2005	TruView will be restarted at 5:00 a.m. on 11/17/05 to apply some configuration changes.
11/15/2005	Personal web services on the WWW2.Truman.Edu web server have been restored. The problem was caused by an excessive number of events filling a system log.
11/15/2005	At approximately 10:45, the Banner database server failed and rebooted itself. The failure was caused by corruption in the rootvg. IBM support assisted with recovering the corrupted volume group. The database server and Banner applicate was brought back up around 12.
11/14/2005	There was a brief network printing service outage this afternoon at approximately 2 pm. Network printing services have been restored.
11/14/2005	The problem with personal web sites on Xenon has been resolved. All personal web sites on Xenon are back up.
11/14/2005	We've confirmed the intermittent network problem in Centennial Hall is being caused by improperly configured user devices connected to the network. These devices are incorrectly reporting their spanning tree priority and disrupting spanning tree network routing. We're working on disconnecting these disruptive devices from the network.
11/14/2005	A software upgrade will be applied to TruView at 5:00 a.m. on 11/15/05. This patch is being applied to improve performance during registration.
11/11/2005	During the weekly maintenance window the TruView SQL database will be moved to a new server. This is a continued measure to improve performance for the registration process. This will cause downtime for access to Truview. Patches and security upgrades are to be applied to the Exchange server. This will cause a temporary downtime for faculty and staff email.
11/11/2005	TruView database services have been migrated to a new server, and Exchange system patches have been applied. All services have been restored.
11/10/2005	IT Services will restart the SQL Server at 12:05 p.m. on 11/10/05. This restart is being done outside of normal maintenance windows so that a configuration change can be made prior to registration this evening. Affected services include TruView, most Truman websites, and Wireless Network access. The outage is expected to be brief.
11/8/2005	The problem with network drives U:, V:, W:, and Y: has been corrected. All network drives are now up. Please Note: If you logged on when network drives were down you may need to logoff and log back on to reconnect to your network drives. The cause of the outage was multiple logical disk errors on the primary file server for the University. Those errors have been corrected. We're investigating additional measures for preventing similar problems in the future.
11/8/2005	Users logging into TruView who have the Faculty role are not getting the Faculty tab in their layout. All other tabs and roles appear to be working correctly.
10/26/2005	Banner (and Banner Web Services) system was taken down last night at 8pm for required maintenance. A hardware warning display was checked and an Oracle upgrade was applied, in addition to a full system restart. All Services were restored at approximately 11:15pm.
10/24/2005	ruby services were hung on Sunday evening. Restarting the services resolved the problem. It is extimated that they were down from at least 6pm Sunday evening until they were restarted at 11pm Sunday evening. This is a sporadic and infrequent problem that we continue to work to resolve.
10/20/2005	Network services to the Dobson Hall computer lab were unavailable for ~ 15 minutes this afternoon due to an electrical problem. Service has been restored.
10/20/2005	This message is being sent to all Truman faculty and staff. Please leave your Truman-owned Windows computer on and connected to the campus network during the evening of Thursday, October 20th. To better protect you and your colleagues from viruses, worms, and trojans, we are upgrading McAfee VirusScan Enterprise to version 8.0i on all Truman-owned computers that have not already been upgraded from version 7.0. Systems that have recently received the latest Windows XP image will already have McAfee VirusScan Enterprise 8.0i installed and will not receive this upgrade. This upgrade will happen on October 20th during ITS's regular maintenance window. If you have a laptop that you take home each evening, or if your system is not on and connected to the network during Thursday evening, it will be upgraded the next time your computer is connected to the campus network. You may not notice many visible changes once your system is upgraded. However, a new McAfee splash screen will display when you login to your system. For more information about this upgrade and McAfee VirusScan 8.0i, visit http://its.truman.edu/documentation/mcafee/mcafeefaq.stm or contact the ITS Help Desk at x4544. Remember, please leave all Truman-owned Windows computers turned on and connected to the campus network for this anti-virus upgrade on Thursday evening.
10/19/2005	All student Y drives are back online and available for use.
10/17/2005	The Truman Internet link back up. We are trying to determine the cause of the brief outage.
10/16/2005	At ~12:30am, 10/16/05, the PureMessage problem was resolved and full email service has been restored. It may take several minutes to a few hours for queued mail to process. A corrupted data file for users opting out of PureMessage filtering had caused the filtering service to fail and subsequently, mail service. The corrupted file was replaced with a clean, default copy. This means that until we can confirm/rebuild the contents of the original opt-out file, users who had previously opted out of PureMessage filtering will be processed with the default status of opted-in.
10/15/2005	At approximately 4:15 on Saturday, October 15. ITS received a report of problems with Exchange Email services. Investigation showed the problem is not Exchange but the PureMessage system. At ~ 6 PM a priority 1 (critical) incident was opened with PureMessage technical support.
10/15/2005	As of ~6:30pm, Saturday Oct. 15, technicians at Sophos - PureMessage have escalated our e-mail issue to "critical" and they continue to investigate. Email service to and from the Truman domain is available. Email sent to or from off-campus is not going through at this time.
10/14/2005	Network communication with the Exchange server was unavailable for a minute at ~ 10:31 this morning due to a configuration change on another server. This dependancy was noted and will be avoided in the future.
10/13/2005	Service has been restored to the email server. The Truman email router will be temporarily down at 5:15 PM. We are working with the vendor on a PureMessage update issue and they have requested the system be rebooted. The delivery of emails into and out of Truman could be delayed as a result.
10/12/2005	Faculty and Staff network printers were down early this morning due to a server problem. The problem was corrected and all network printers were back up by 8 AM.
10/10/2005	ITS is currently investigating problems with it's mass mailer tool.
10/3/2005	We have begun to bring websites back online as of 12 noon. We are currently estimating that all services should be restored by 3pm. IT Services Staff became aware of technical problems with one of our servers at approximately 9pm Sunday evening (10/2/2005) and have been working to correct the problem since that time. This server supplies data to many dynamic websites for the Truman campus; including the Truman home site, Admissions, goBulldogs, ITS, TruView log-in, etc. Wireless Network connectivity may also be unavailable till repairs are completed. We apologize for any inconvenience.
10/3/2005	Following an operating system failure last night, Truman's web-database server went off-line, taking with it all dynamic websites; TruView access and wireless network access. Technicians became aware of the failure and began troubleshooting shortly after the system went off-line. Work continued from approximately 9pm last night till approximately 1:30pm today to rebuild the server and restore the databases. ITS technicians are completing testing on these services at this time. If you experience any difficulties or have any additional questions, please contact the IT Services Help Desk at 785-4544 (helpdesk@truman.edu) Thank you.
10/3/2005	The Wireless network was unavailable until approximately 3:50 p.m. due to an issue related to the earlier database problem.
9/27/2005	Users were receiving failed log on attempts when trying to access the DK Help Desk On-Line Web Interface today. Issue was caused by a service that was failing to start correctly after a scheduled server reboot. Through looking into the issue, found that the problem may have been present last Monday Sep 19 also. The issue has been resolved.
9/23/2005	The web server Argon will be restarted at approximately 9:50 a.m. on 9/23/05. We are experiencing some communication problems between Argon and the database server. Sites affected include http://its.truman.edu, https://secure.truman.edu, and a few other departmental sites. http://www.truman.edu will not be affected.
9/22/2005	Student lab printing services are currently back up. We are continuing to monitor the student printing system closely.
9/22/2005	Student Y drives were temporarily unavailable last night from ~ 9:15 - 10:30 pm due to a problem with the file server. The problem has been corrected.
9/20/2005	TruView was restarted just before 6:00 a.m. on 9/20/05. This restart has successfully fixed the problem with photo uploads in the Groups section of TruView. Photo uploads are once again available in the Groups section.
9/16/2005	The problem with Exchange has been resolved. All Exchange services are now available.
9/15/2005	TruView will be restarted at 8:30 p.m. on 9/15/05 for maintenance purposes. This is scheduled during the monthly maintenance window on the third Thursday of every month.
9/10/2005	It was observed at ~10:30am Saturday 9/10/05, that the still preview images on the http://webcam.truman.edu site were not displaying. However, clicking on the broken image or choosing the large or small stream options does successfully launch the live stream for all cameras. Techncians are investigating and a note will be added to the webcam home page.
9/9/2005	TruView was restarted at 6:30 a.m. on 9/9/05. This restart was necessary to try to fix a problem that is occurring in the Groups section of TruView.
9/7/2005	The Exchange email system was restarted at ~10:40am Wednesday in an attempt to clear an error. Technicians are currently investigating the cause of the problem. Email service may be unavailable till problem is resolved.
9/7/2005	Student machines running McAfee VirsuScan Enterprise versions are having problems installing updates past the dat file 4373. "Error occurred while copying SCAN.DAT. File is locked or missing from package." The next line reads, "Update failed to version 4.0.4574. This problem can be fixed by installing the latest sdat file. Http://www.mcafeesecurity.com/us/downloads/updates/dat.asp
9/7/2005	E-mail services on exchange are not available due to a network disruption. We are investigating and the cause. The system that was causing the disruption of service on the Exchange server has been isolated, removed from the network and the problem resolved. All exchange services have been restored.
9/6/2005	The network outage in Centennial Hall has been corrected.
9/5/2005	Some areas of the ITS.TRUMAN.EDU web site were temporarily down Monday due to a server problem. The problem has been corrected and all ITS.TRUMAN.EDU web site services are now back up.
8/31/2005	TruView was restarted at 10:20 a.m. on 8/31/05 to apply an authentication configuration change. The system was down for less than 5 minutes.
8/31/2005	The Exchange system was restarted at ~ 10:30 AM and again at 4:30 PM on 8/31/05 to clear problems introduced by a previous system patch.
8/31/2005	We are experiencing intermittent Banner process errors. We believe this is related to maxing out on the number of available oracle processes. The configuration parameter that sets this limit has been updated to a higher limit and this new limit will take affect following as part of tonight's regularly schedule backup procedures.
8/29/2005	We believe we've resolved the intermittent network outages in Centennial Hall. We're continuing to monitor the Centennial Hall network closely.
8/29/2005	At approximately 10:45 p.m. Technical Services was noitified that the Exchange Mail Server was down. We are presently troubleshooting the issue.
8/29/2005	Email services were restored at approximately 11:45 p.m. the cause of the failure is still under investigation.
8/18/2005	As part of the monthly scheduled maintenance window, IT Services will be performing maintenance on the following servers tonight: TruView Titanium (Mac File Server) Radon (streaming server/webcam server) Titanium will be restarted shortly after 5. TruView and Radon will be restarted at approximately 10 p.m.
8/17/2005	Due to increased computer security threats all high port TCP\IP traffic initiated from outside the Truman network has been blocked at the University firewall. If you experience any problems as a result of this change please report them to the ITS HelpDesk.
8/17/2005	In order to protect Truman-owned systems from current Internet threats, this afternoon, ITS will be forcing a Windows Security Update on computers which have not already installed a specific patch from Microsoft. Any computer that the patch installs upon will prompt the user to reboot after the installation is complete. Computers which already have the patch installed will experience no interruption in service.
8/15/2005	The problem with secure POP access to the Microsoft Exchange system was corrected last night.
8/14/2005	Sunday morning Microsoft Exchange developed a problem with its virtual SMTP connector. Exchange services have now been restored.
8/12/2005	Truview services have been restored. All Truview functions are working normally.
8/12/2005	Monday evening at 5:30 PM Truman's email connection to the Internet will be upgraded. Email to and from the Internet will be unavailable during this time. Email services will be restored as soon as possible.
8/10/2005	The Macintosh file server, Titanium, is scheduled for upgrades beginning at 5:15 this evening, August 10. The server will be intermittently unavailable during the upgrade period, which is not expected to take more than an hour. UPDATE: Upgrades have been completed on Titanium. Everything should be back to business as usual.
8/8/2005	TruView will be down for maintenance beginning at approximately 8:30 a.m. on Wednesday, August 10. The maintenance is not expected to take more than an hour. This upgrade is being down outside of iT Services' regularly scheduled maintenance windows so that the maintenance can be done well in advance of Truman Week.
8/4/2005	During the Friday evening scheduled information technology maintenance window we will be performing work on the Truman email systems. Some email services will be unavailable during this period. We will restore email services as soon as possible.
7/29/2005	Student Y drives were taken down at noon today to work on a file corruption problem. Student Y drives we back up shortly after 1 PM.
7/25/2005	The Truman data center is continuing to experience cooling problems. Physical Plant is working on the problem. All non-essential IT equipment in the data center is being shut down. The temperature is currently 85 degrees and rising. If the temperature exceeds 90 degrees production IT systems will also need to be shut down.
7/25/2005	An electrical circuit has failed in the Truman data center. Some IT services are currently unavailable due to the failure. Some of the down services are: Systems Management Server (SMS), student organization web sites and Blackboard services. We are working with Physical Plant to restore IT services as soon as possible.
7/25/2005	TruView was shut down unexpectedly due to a power interruption. The servers are back up, but are being checked prior to startup of TruView. UPDATE: All TruView services have been restored at 5:15 p.m.
7/22/2005	UPDATE: Data has been restored to TS4. Uploading and downloading images can now be resumed. At 7:30 AM today, TS4 experienced a hard drive failure. The drive has been replaced and data restore has started. Services effected: uploading and downloading images.
7/21/2005	Electrical power has been restored to the network equipment in Magruder Hall. All network services are back up.
7/18/2005	The Internet email work scheduled for early this morning (7 AM Tuesday) has been completed. All Truman email services are up.
7/12/2005	Technicians were working on multiple Windows 2003 and NT4 servers on Tuesday evening. These servers were rebooted during a window of 4pm-8pm causing what may have been brief interruptions in service for the servers involved.
7/8/2005	We were unable to map t: drives for a short time this afternoon. This capability has been restored now.
7/5/2005	Web services on Silver have been restored.
6/29/2005	On Thursday night the TS1 file server will be removed from service. TS1 has been replaced by newer file servers.
6/27/2005	All IT services (email and T: drives) are now back up. The problems have been identified and corrected.
6/27/2005	There was a brief Internet outage for some computer systems this afternoon around 3:30 PM. The cause of the problem has been identified and corrected.
6/27/2005	On Thursday night the TP1 print server will be removed from service. TP1 has been replaced by a newer print server, Krypton. We have been working with campus groups and departments for almost a year on migrating network printing from TP1 to Krypton. If you have any trouble printing to network printers after TP1 is shut down on Thursday night please contact the ITS HelpDesk for assistance.
6/24/2005	TruView was unavailable from approximately 11:30 p.m. on 6/23/05 until approximately 7:45 a.m. on 6/24/05. We are still working with SunGard SCT to find a fix for this problem.
6/24/2005	TruView will be restarted at 10:00 p.m. on 6/24/05. We have had stability problems with TruView since a recent upgrade to the software. Truman is one of a few schools in country running this version and the only school having this problem that we are aware of. We have been working with SunGard SCT to find the cause of the problem, which is difficult to do since we cannot recreate the problem on demand. We hope to have a fix in place, and will continue to do our best to keep the system running during this period. Tonight's restart will implement a few configuration changes that will hopefully give us more information regarding the cause of the problem.
6/21/2005	TruView will be restarted at 10:00 p.m. on 6/21/05 to enable more logging. We are still working with SunGard SCT to track down the problem that has been occurring.
6/20/2005	TruView was unavailable from approximately 8:50 to 9:00 a.m. on 6/20/05. This is the same problem that has been recurring for the past few weeks. We were able to provide SunGard SCT with more information on the cause of the problem this morning.
6/17/2005	The problem with email has been corrected. Email delivery will still be delayed for some time due to the volume of messages that are queued up to deliver (over 11,000).
6/16/2005	TruView was unavailable from approximately 11:45 p.m. to 12:00 a.m. on 6/15/05. IT Services has provided additional information to SunGard SCT and is still awaiting a fix for this issue.
6/16/2005	TruView will be restarted at approximately 10:00 p.m. on 6/16/05. This restart is during the monthly scheduled maintenance window. The restart will apply a configuration change to increase logging so that SunGard SCT can find the cause of our recurring stability problem.
6/13/2005	TruView was unavailable from approximately 9:55 to 10:10 p.m. on 6/13/05. We are still waiting for a fix from SunGard SCT.
6/11/2005	TruView was unavailable from 9:30 a.m. until 1:45 p.m. on 6/11/2005. This is the same problem that has been occurring for the last few weeks. We are waiting for a fix from SunGard SCT.
6/10/2005	UPDATE: The cause of the issue with screen resolution changes was from a Dell video driver that was listed in Windows Automatic Update as 'critiical', causing systems to update the video driver automatically. Microsoft corrected their mistake the same day taking the driver out of 'critical' status. This issue should now be resolved. ------- The are a number of reports that users screen resolution's have changed to their highest settings without the user changing it. We are currently looking into the issue. The user can change the setting back to their desired setting.
6/8/2005	Dial-up services will be briefly unavailable for a few minutes this afternoon when a hardware component is replaced.
6/8/2005	TruView was unavailable from approximately 6:00 p.m. to 6:20 p.m. on 6/8/05. ITS was able to provide information to SunGard SCT which will help find the resolution of this problem.
6/6/2005	TruView was unavailable from approximately 6:00 p.m. to 9:00 p.m. on 5/6/05. This is the same problem that has been occurring for the past few days. SunGard SCT has opened a product defect and is working on a solution for the problem.
6/4/2005	TruView was unavailable from 10:15 a.m. to 12:15 p.m. on 6/4/05. This is the same problem we have had for the past week. We are continuing to work with SunGard SCT to resolve the issue.
6/3/2005	ruby services were down this morning. Preliminary checking indicates they failed to start properly following reboot. Additional research will be conducted.
6/2/2005	This morning we're working with SBC to investigate a possible recommended firmware update to the new dial-up system. There may be outages in dial up service this morning while this review is underway.
6/1/2005	In an effort to track down the problem that has caused recent outages of TruView, the TruView web server will be restarted at approximately 10:00 p.m. on 6/1/2005 to increase error logging. The outage should be very brief.
5/31/2005	TruView was unavailable from approximately 9:35 p.m. to 10:55 p.m. on 5/31/05. This appeared to be the same problem as occurred on 5/29. IT Services is working with SunGard SCT to fix the problem.
5/29/2005	TruView was unavailable from approximately 9:20 a.m. to 3:20 p.m. on 5/29/05. A technical difficulties error was displayed when the server was accessed during that time period. The cause of the outage is being investigated.
5/27/2005	Please be aware that following the upgrade of TruView this past Thursday, you may have to re-configure your pop-up blocker to allow the log-in page to load. In general this means that IF you receive a pop-up error page, you will need to allow pop-ups for the TruView website and then click the "continue" button at the bottom of the pop-up error page. Once you have successfully configured your pop-up blocker, the log-in page will load normally. There are numerous pop-up blockers on the market - your browser (Firefox or IE) may have built-in pop-up blocking; you may have installed special tools, such as the Google or Yahoo toolbar, that include blocking technology; some virus protection packages, such as Norton include pop-up blocking tools. Please refer to the documentation for the product/s you have installed for information on how to allow pop-ups on individual sites. If you continue to have problems, please contact the ITS Help Desk at x4544 or helpdesk@truman.edu Please be aware that the ITS Help Desk will be closed over the holiday weekend.
5/25/2005	TruView will be unavailable for maintenance beginning at approximately 8:00 a.m. on 5/26/05. The upgrade being performed will provide bug fixes as well as future feature enhancements.
5/19/2005	The third Thursday evening of every month is an ITS maintenance window. Tonight from 6 - 6:30 PM the Truman Internet connection will be down to allow MOREnet to perform maintenance on MOREnet equipment located at our site. Internet access is scheduled to be restored to Truman no later than 6:30 PM.
5/18/2005	There may be brief network outages this afternoon due to electrical outages on campus due to the storm. We are monitoring the network and working to correct any outages as soon as possible.
5/17/2005	All network drives are back up.
5/15/2005	The web server Argon failed to reboot properly following an automatic update. Sites affected included ITS, the secure server, and a few other offices and organizations. Services were restored at approximately 10:45 p.m. on Sunday 5/15/2005.
5/13/2005	The problem with the widespread network disruption on network drives has been resolved. We are continuing to investigate the incident.
5/10/2005	The Streaming server radon will be upgraded at 12:00 noon on 5/11/2005. The upgrade is expected to take approximately 30 minutes. On-demand streaming media and live streams such as KTRM and the webcams will be affected. Due to upcoming projects requiring this server, this upgrade cannot be done during the normal maintenance window. The upgrade has been planned for Reading Day to lessen any impact of the outage.
5/9/2005	We were experiencing an issue with PL308, Ryle Hall, and Grim printers not printing at 8:30 AM today. After isolating the issue, SDC had to be restarted to correct the issue. All printers were functioning by 9:15 AM.
5/6/2005	The problem with Student Y drives has been corrected at 8 AM this morning. All Student Y drives are on-line.
5/6/2005	Tonight during the maintenance window we will apply an update to the PureMessage virus/spam filter program. There may be a very short time when the mail server is unavailable.
5/3/2005	At ~ 11:45 PM Monday evening Pickler library lab PL308 reported a network outage. We've identified a network switch failure in Pickler Library. Limited network services have been restored the PL308 / PL312 labs by bypassing the failed network electronics. We are working on restoring full network services to PL308 / PL312 as soon as possible.
4/29/2005	Network printers on Krypton were temporarily unavailable early this morning due to a server problem. Print services were restored by 8 AM.
4/21/2005	This is a clarification, due to the delayed delivery of the previous ITS service note. The previous service note could have been read as student Y drives were down until ~ 11 AM. This is not the case, student Y drives were up at 7:58 AM this morning.
4/21/2005	Service notes and other email sent from the server Argon have been delayed due to mail from a site on the server. The script that is blocking the mail queue is being reviewed. The code for the service notes has been rewritten to avoid future problems.
4/20/2005	Single Sign on to Banner services through TruView was unavailable this morning due to a changed password. Services were restored at approximately 8:30 a.m.
4/20/2005	MOREnet is currently experiencing a problem on our Kansas City link that is slowing our Internet performance. Services are still functional but they are slower than they should be. We have opened a case with MOREnet on this issue.
4/19/2005	Some computers on campus were temporally experiencing difficulties accessing the Internet. We have corrected the problem.
4/16/2005	Outlook Web Access is presently down. The incident is being investigated.
4/16/2005	Outlook Web Access service has been restored.
4/15/2005	The problem with student Y drives has been corrected. All student Y drives are back on-line.
4/14/2005	TruView will be restarted at 9:00 a.m. to apply some configuration changes that should fix the problems during registration.
4/14/2005	During the regularly scheduled maintenance window on Friday evening, security patches will be applied to the Exchange server. Email will be cached during this time. It is anticipated that the server will be unavailable for up to 2 hours. The scheduled maintenance window is from 9:00 p.m. until noon on Saturday.
4/13/2005	TruView had performance issues again during registration. All sessions were lost twice. SunGard SCT has given IT Services fixes for these issues.
4/11/2005	All user authentication failed on TruView at approximately 4:50 p.m. The cause of the failure is not yet known. A restart of TruView at approximately 5:05 p.m. fixed the authentication issue, however TruView became quickly overloaded immediately after startup which caused the system to run slowly. After about 10-15 minutes, the system became more responsive.
4/8/2005	ruby, the Banner Web Services server, has been experiencing repeated problems with network connectivity. This morning ruby was down from approximately 8:00am to 8:30am to replace the bad nic.
4/6/2005	around 10:30am (Wed morning) Ruby quit communicating with the network, Jim noticed it was reporting only being connected at 10mg, he change it to 100mg and restarted it, services were restored
4/5/2005	TruView will be briefly unavailable as an update is applied at approximately 9:00 a.m. this morning. This update is being done outside of our scheduled maintenance window in an attempt to resolve issues prior to registration today at 5:00.
4/5/2005	The SQL Server will be rebooted this evening at 10:00 p.m. due to performance issues. All dynamic websites including TruView, the Truman homepage, the ITS site, Admissions, Athletics, and many others will be affected by this restart. The outage should last approximately 5 minutes.
4/5/2005	There seems to be a problem releasing quarantined spam using the daily Quarantined Spam email. We have sent a support request and data to the vendor. Update: Quarantined SPAM may now be released using the daily Quarantined Spam email. This was corrected in the evening 4/5/05.
4/5/2005	a few minutes before 6pm ruby became inaccessible, services were restarted (didn't help), it had somehow been dropped from the network .. restarted the server and it came back up
4/4/2005	The problem with slow email processing due to an on-campus system sending SPAM has been resolved. However, we appear to have been temporarily blacklisted by Yahoo as a result of the SPAM that was sent. All email from Truman to Yahoo accounts is currently being rejected.
4/1/2005	TruView was unavailable from approximately 2:10 a.m. until 2:20 a.m. as IT Services and SunGard SCT continue to tweak the new authentication system.
3/31/2005	TruView services are temporarily unavailable due to an Active Directory server problem. TruView services will be back up shortly. UPDATE: TruView configuration has now been changed to utilize multiple Active Directory servers. This fixes the current situation and should prevent future problems.
3/31/2005	Some Active Directory services were unavailable today from ~ 11:30 am until 1:15 pm. This was caused by an Active Directory domain controller server failure. The problem has been corrected.
3/31/2005	The Truman wireless network was also affected by today's AD server failure. Some people were unable to use the wireless network from approximately 11:30 am until 2:30 pm.
3/31/2005	Right at 5:00 Ruby (Banner Web Server) became hung for 3 or 4 minutes. The http server was restarted and it came back to life.
3/31/2005	TruView was unavailable from approximately 5:00 - 5:15 p.m. The cause of the outage is believed to be a bug with the new authentication system. A new version will be installed overnight. All services were restored by approximately 5:15 p.m.
3/31/2005	During the scheduled maintenance window on Friday night, May 12th, the Exchange server will be shut down for maintenance and installation of critical security patches at 8:00PM. It is expected that this maintenance will only take several hours; however, it could take much longer. In any case, the server is expected to be back up before noon on Saturday. During this time, incoming email will be queued for delivery when services are restored. If you have any questions, please contact the IT Services Help Desk Thank You. IT Services Help Desk 785-4544 helpdesk@truman.edu http://helpdesk.truman.edu
3/30/2005	t: drives were not being mapped for about 15 min. Previously mapped t: drives were working, only new connections were not being made. Other connections to the xenon server were not affected. This was corrected at 11:25.
3/29/2005	Truman has been blacklisted by aol due to a flood of email sent to them from a truman ip address. The offending computer has been disabled. Mail to aol should resume delivery in less than 24 hours.
3/25/2005	MOREnet Security has been made aware of new DNS cache poisoning attacks against Windows DNS servers. Currently the poisoning attacks are redirecting users to a website that sells generic prescription drugs, but future attacks with different variables are possible. We are currently blocking traffic for two of the responsible malicious DNS servers at the network core. The IP addresses of these servers are 222.47.183.18 and 222.47.122.203.
3/23/2005	PureMessage has released a high priority update for their anti-spam and anti-virus system. We will install this update tonight (Wednesday) at approximately 6 PM. Email services will be down for a few minutes while the patch is loaded.
3/23/2005	The update to the PureMessage anti-spam and anti-virus system has been successfully installed.
3/22/2005	Reverse DNS lookups were unavailable early this morning due to a server problem. The problem has been corrected.
3/18/2005	Internet access was briefly unavailable at ~ 2:15 PM this afternoon due to a problem with the Truman router. The problem has been corrected and Internet services restored.
3/17/2005	There will be a brief disruption of service this evening as maintenance is performed on the campus router.
3/16/2005	The student classroom and lab software server SS1 has experienced a hard physical failure. The student S: drive, and faculty / staff X: drive, are currently down. Data from the SS1 backup will be restored to the NAS (Hydrogen) and logon scripts updated to reflect the location change. The student S: drive and faculty / staff X: drive should be back up in approximately 30 minutes.
3/15/2005	Printing from Lance was down this morning due to a firewall change. The problem has been identified and corrected.
3/15/2005	The faculty / staff print server Krypton hung this afternoon at ~ 4:20. Services were restored by 4:40,
3/8/2005	Qwest Internet Services is experiencing an unexpected outage that is affecting MOREnet's St. Louis Internet connection. Customers may experience delays as traffic is routed to other providers.
3/7/2005	Krypton, the Faculty / Staff print server, was unavailable for a short time at ~ 8:30 AM due to a server problem. Services have been restored.
3/4/2005	We have received several reports of Internet users who are not able to access Truman web sites. One possible cause is what appears to be a possible Internet DNS cache poisoning attack (http://isc.sans.org/diary.php). Our DNS servers were also receiving heavy traffic from several remote sites. We are continuing to investigate this issue.
3/4/2005	There are a some new viruses that propagate via .rar files. RAR is normally a compressed file format. Rar is logically similar to Zip compressed files. If you receive a .rar file as an email attachment don't open it unless you know what it is. We will check with our email antivirus software vendor about adding .rar antivirus scanning to their product.
3/3/2005	We are experiencing intermittent slowdowns in email processing. We have an open trouble ticket with the vendor and are working with them to identify and correct the problem as soon as possible.
3/2/2005	Due to a system configuration issue on the new database server, new connections to Banner were failing from 11:03am to 11:26am this morning. This included direct forms access to Banner and access through TruView. The issue has been corrected now.
3/1/2005	12:52 p.m. TruView is not currently able to send outgoing mail. The TruView system will be restarted at approximately 12:55 to try to fix the problem. All other systems appear to be functioning correctly. UPDATE: The problem was actually with mail.truman.edu, the SMTP server. The problem has been resolved.
3/1/2005	This afternoon there was a reverse DNS outage from ~ 2:05 - 2:25 PM.
3/1/2005	There were several brief email sending outages this afternoon between noon and 2:30 PM. We've identified and corrected the problems.
2/25/2005	Some Truman network accounts were locked out this afternoon due to a network account attack. The source of the attack was traced and corrective action was (and still is) being taken.
2/18/2005	The delivery of some email messages was delayed due to a problem with PureMessage, Truman's anti-SPAM and anti-virus email processing system. We have been working with PureMessage technical support and resolved the problem. All Truman email queues are operating normally now.
2/18/2005	During the weekly Friday evening IT maintenance window tonight several IT systems will be restarted. Users could experience very brief service outages for a minute or two while the servers reboot.
2/11/2005	PureMessage will be updated tonight during the Friday evening maintenance window that begins at 9pm. For a short time email may be queued instead of delivered immediately.
2/9/2005	Dynamic (database-driven) Websites were temporarily unavailable early Wednesday morning due to errors on the Truman database server. The errors were cleared and services restored shortly before 8 AM. Affected websites included TruView, WWW, ITS, goBulldogs, etc.
2/7/2005	Network services were briefly unavilable in Baldwin Hall this morning. The problem was corrected at ~ 8 AM by a restart of the network switches in Baldwin Hall.
2/3/2005	A system conflict caused the web server Argon to hang during a regularly scheduled reboot Thursday morning. A manual reboot at 8am cleared the error and all services are functioning normally at this time. This problem is unrelated to the error on the Library's website yesterday. The Truman home site and Admissions were unaffected. The failure did affect several departmental websites, such as ITS, Library, Human Resources, etc.
2/2/2005	Due to technical difficulties, the Pickler Memorial Library website is currently unavailable. Technicians are working to restore services. Updates as to the status will be posted here as progress continues. -- Update 6:00pm - We are estimating that the library website may be available again at approximately 10pm. This is only an estimate and the time frame may change as work continues. --- Update 9:43pm - The library website is once again available. All services should be restored/functional.
2/2/2005	Another network account password attack occurred this evening briefly locking several network accounts. The problem computer has been identified and disconnected. We have reduced the duration of the account lockout time as much as possible to minimize the impact to our users.
2/1/2005	As scheduled, all student, faculty and staff network passwords were set early this morning to force users to choose a new password. Note: On some computer systems this password change prompt may not appear until the computer system is rebooted.
2/1/2005	There were several brief periods today where virus infected and / or compromised workstations caused problems. We addressed each incident as quickly as possible. We're also working on implementing additional controls to reduce the impact of workstations that aren't setup or maintained properly.
1/31/2005	We had another brief period of locked network accounts today. The responsible computer system has been traced and disconnected from the campus network.
1/31/2005	ICMP Internet traffic has been blocked indefinitely due to problems with hacked and virus infected computer systems on campus.
1/31/2005	There have been several cases of slowed Internet performance today due to attempted DoS attacks. We are working on resolving each incident as soon as possible.
1/31/2005	Internet traffic on TCP\IP port 6667 has been blocked indefinitely due to problems with hacked and virus infected computer systems on campus.
1/28/2005	Internet access was briefly unavailable this morning to a another network attack. This attack appears to be coming from a Truman system against an outside site. We are addressing the problem.
1/25/2005	There have several periods of slow Internet access today due to multiple denial of service attacks. We are responding to each incident as soon as possible.
1/24/2005	Our Internet Access has been restored. The system attacking our network has been blocked. --------------- Truman Internet access is currently very slow due to an outside source attempting to connect ~ 60,000 network flows per minute to the Truman network. We are working on resolving the problem as soon as possible.
1/21/2005	This morning two student computer systems were attempting to compromise multiple Truman network accounts. Some accounts may be temporarily locked out as a result. The computer systems are being traced down and disconnected from the campus network.
1/20/2005	A student computer system was attempting to compromise multiple Truman network accounts. Some accounts may be temporarily locked out as a result. The computer system has been disconnected from the campus network.
1/20/2005	All upgrades to Titanium have been completed, and all services have been restored. The Mac file server, Titanium, is scheduled for upgrades this evening during the regular ITS monthly server maintenance window. The server will be intermittently unavailable during the upgrade period, but should be completely back online by 7:00 Friday morning.
1/17/2005	Internet email and TruView email are back up. The network electronics that failed have been replaced. ----------------- Internet email and Truview email went down at ~ 2 PM this afternoon due to a network electronics failure in Violette Hall. We are working on restoring services as soon as possible.
1/17/2005	TruView services are back up. --------------------------- TruView has been experiencing problems due to the outage of mail.truman.edu. The system is currently back up, but may experience problems again until mail.truman.edu is running properly. Update - all systems are back up.
1/11/2005	All department W: drives have been moved to Hydrogen as of 1/24/2005. --------------- Beginning during the 2004 Winter Interim and continuing into early January department network W: drives will be moved to a new file server. Network logon scripts will also be updated. The new server for department W: drives is Hydrogen. Aa Ad Al Ao Ath Bo Bu Cd Cs Csi Dps Ed Fa Fd Fn Gc Hpp Hes Iea Iso Js LL Ma Mcnair Ms Mt Nu PL Po Pp Ps Rc Rcp Rl Ro Sa Sc Shc Ss Sub Ts Ub Ucc Ucs Up
1/4/2005	Electrical power has been restored to the Truman data center.
1/4/2005	Power was out for a brief time resulting in loss of internet connectivity for the campus. Power and network services have been restored.
12/29/2004	All student network Y: drives have been moved to the new file server Hydrogen as planned. All student Y: drives are now back on-line and available for use. ------------ During the 2004 Winter Interim Student network Y drives will be moved to a new file server. Network logon scripts and the ITS web site documentation have also been updated. The new student Y drive server name is Hydrogen.
12/29/2004	All faculty and staff network Y: drives have been moved to the new file server Hydrogen as planned. All faculty and staff Y: drives are now back on-line and available for use. ------------- During the 2004 Winter Interim Faculty and Staff network Y drives will be moved to a new file server. Network logon scripts and the ITS web site documentation have also been updated. The new faculty and staff Y drive server name is Hydrogen. These Y drive moves will be performed in late evenings and on weekends.
12/29/2004	There was a network service outage in Ryle Hall today due to an electrical problem. Network services in Ryle Hall have now been restored.
12/17/2004	The main adminstrative web server, Argon, failed during a scheduled reboot at 1:15am. It appears that a driver failed at startup and hung the system. This problem appears to be unrelated to the error reported on Tuesday. The server was manually rebooted at 4:00am. This cleared the error and all services are functioning normally at this time.
12/15/2004	Due to an error on the administrative database server, websites on multiple web servers were malfunctioning this morning - sites were either displaying errors, or not loading at all. The error on the database server has now been cleared and we are working to reconnect from the various webservers.
12/14/2004	The main administrative server, Argon, is experiencing failures this morning due to a log-file drive unexpectedly filling to capacity. We are working to correct the problem and Argon should be functioning normally within the next 30 minutes.
12/12/2004	Internet access was disrupted due to virus activity in the residence halls. The responsible ports were disabled and services were restored.
12/7/2004	Some department W: drives were briefly unavailable during the lunch hour due to a server problem. All W: drives are now back on-line.
12/7/2004	Some network accounts were briefly locked out due to an attack on network accounts. The attacking system was identified and has been disabled.
12/2/2004	Network services to Magruder Hall have been restored. A temporary fiber connector that was installed after Tuesday night's fiber break had come loose.
11/30/2004	Network services are currently unavailable to Magruder Hall. The fiber optic link to the building appears to have been damaged by construction work. We are investigating and will restore network services as soon as possible. Update: services were restored at 8:57 pm
11/29/2004	The SSL or "secure identifier" certificate for the Exchange mail server had to be replaced today. Access should now be restored to all users of the Exchange mail server using the application of the user's choice. While the certificate was expired, Outlook desktop application users should have been unaffected; Eudora desktop application users may have been unable to check their mail and all clients accessing their mail via Outlook Web Access (OWA) should have received a message indicating the secure certificate was valid, but expired. Selecting "yes" to proceed allowed access as normal to the Exchange mailboxes. There was a brief time this morning while the expired certificate was removed and the new one installed that the OWA was also unavailable. Please be aware that the certificate's expiration did not affect the actual security of the traffic to and from the e-mail server. An SSL certificate is similar to a bonding process in which an outside company verifies that we are actually the organization we purport to be. What expired was our contract with Verisign to verify our identity, not our actual security configuration.
11/22/2004	The administrative webserver argon will be restarted at approximately 1:20 p.m. to resolve an installation issue with a custom application.
11/18/2004	Web Server Silver will be rebooted at 6:30pm during the ITS Maintenance Window. This should affect only the athletics website for a period of perhaps 5 minutes.
11/15/2004	Due to a hard drive failure on a server the U: drive data has been restored from a backup to a new server. Network logon scripts have been updated with this server change but people manually connecting to the U: drive will need to update their path. The new network path for the U drive is: \\Hydrogen\Student_Files
11/12/2004	TruView was taken down for maintenance from 11:00 p.m.. to 11:10 p.m on 11/12/04. The maintenance took place during IT Services' weekly scheduled maintenance window. A patch was installed on the system that should help with the recent TruView problems during registration.
11/11/2004	TruView had problems during registration on 11/11/04. The web server became to slow to be usable. IT Services will continue to work with SunGard SCT support on this issue.
11/9/2004	web services on Ruby became hung around 8:00pm last night (Mon), they were restarted by 8:30pm
11/9/2004	Around 11:00 AM today there was an issue with all lab systems not allowing user to log on. All systems are back up and running fine. We are still currently investigating the nature of the problem.
11/9/2004	TruView continues to have problems during registration. Today the problems occurred from approximately 4:50p.m. - 6:00 p.m. During the problem period access to TruView was extremely slow and single sign on access to Banner did now work. IT Services continues to work with SunGard SCT support to fix the problem. ITS will be making some configuration changes over the next few days to try to resolve the issue.
11/8/2004	TruView continues to have problems caused by the increased load of online registration. ITS continues to work with SCT support to resolve the issue.
11/6/2004	A network configuration error on the Truman network caused the seucre website to go offline in response to the conflicting configuration information. The secure website was reconfigured with new information in order to bring it back online and allow additional time to identify the original conflict.
11/3/2004	TruView continues to have problems during online registration at 5:00 p.m. daily. IT Services has been working with SunGard SCT support to try to find the cause of the problem.
10/29/2004	TruView was taken down for maintenance beginning at 11:00 p.m. Friday, October 29 during the weekly scheduled maintenance window. IT Services installed a recommended service pack on the web server software. All TruView services were restored by 11:25 p.m.
10/27/2004	TruView was unavailable from approximately 5:00 p.m. to 5:20 p.m. on 10/27/04. The problem was the same as was experienced yesterday at the same time. A hotfix was installed on the system during the outage today, which should prevent future outages of this nature.
10/26/2004	There was a brief slowdown on TruView which required a restart of the system. The slowdown occurred at approximately 5:00 p.m. and service was restored by about 5:20. The cause of the outage is unknown at this time, but IT Services staff and SunGard SCT support are investigating the problem.
10/26/2004	Update - The systems responsible for the network attack have been identified and shut down. All Truman network services are back to normal. --------------- At ~ 9:30 PM Tuesday evening a large scale network attack was detected against resources on the Truman network. Some network resources have been intermittently unavailable due to the volume of the attack. We are investigating and taking steps to address this situation.
10/25/2004	Several people were having problems logging onto the campus network this morning due to their network userids being locked out. This problem was caused by two computer systems attempting to compromise user accounts. The computer systems have been traced down and disconnected from the campus network.
10/22/2004	There was a network distruption late this afternoon. The issue caused multiple accounts to be locked out. The issue has been resolved and accounts re enabled. Contact the ITS Help Desk x4544 if you experience any log on access issues. Thank you
10/15/2004	During the weekly IT maintenance window on Friday evening the Truman VPN service will be down briefly at ~ 8 PM for system maintenance. The outage should last less than 10 minutes.
10/14/2004	The electrical outage in the Truman data center has been corrected. All IT services are back up.
10/12/2004	Update: Problems with a device driver caused the server to not come back up correctly after a scheduled reboot this morning at 6:30 am (12 October 2004). A second reboot cleared the error and services were restored by 8:00am. -- Original Message: Web services hosted on Argon were unavailable for several hours early this morning due to a server problem. Services have now been restored.
10/12/2004	Network services have been restored in Fair Apartments. The network switches had been unplugged from the electrical outlet.
10/11/2004	Network services have been restored to Adair House.
10/5/2004	Some W: drives were temporarily unavailable at ~ 9:15 this morning due to a problem with a file server. The problem has been resolved.
9/30/2004	Due to a Truman system sending SPAM email Truman has been temporarily blacklisted by several external email monitors. This action may result in some emails that are sent to non-Truman addresses being returned. We are working on resolving the problem.
9/21/2004	Exchange email services were unavailable in the early AM hours this morning due to a problem with the Exchange system. Exchange services have been restored.
9/21/2004	Truman's Internet link has been upgraded from a 25 Mbits/s connection to a 40 Mbits/s connection.
9/15/2004	During the weekly IT maintenance window on Friday evening Internet services will be briefly unavailable at ~ 10 PM due to maintenance on the PacketShaper.
9/14/2004	During the 3rd Thursday IT maintenance window (this Thursday at 8 PM) software updates will be installed on the PureMessage anti-SPAM system. PureMessage services may be briefly unavailable during this process.
9/13/2004	The temporary block on Internet ICMP traffic that was put into place on September 1st has been removed.
9/7/2004	The faculty / staff password reset that was scheduled for 7 AM this morning was delayed due to a system failure. The network passwords of for all faculty and staff were expired at ~ 8:30 this morning. Users may need to log off and log back on in order to change their network password and correctly access network resources.
9/7/2004	Internet services are currently slower than normal due to a high volume of suspicious traffic from outside Truman. We are investigating and taking steps to maintain our Internet connection at the best performance level possible.
9/1/2004	All ICMP traffic has been temporarily blocked in and out of Truman's network.
8/31/2004	The email problem that occured early this morning has been resolved.
8/25/2004	Truman Internet access to the web site http://underrun.net has been blocked due to malicious network activity. Several computer systems on campus have been adversely affected by network actions originating from this site.
8/19/2004	Friday morning all student network accounts will be changed to the Truman domain. The passwords of all student network accounts will be reset to SSN. All student network logons will now be from the Truman domain, not the Student domain. Student electronic printer accounting funds (PAS) will also be reset to $20 for the beginning of the fall 2004 semester.
8/19/2004	Electrical power has been restored to McClain Hall. All IT services have been restarted.
8/18/2004	Campus Pipeline has been unavailable since approximately 9:15 a.m. The cause of the crash was a full hard drive. Complications from the crash are currently preventing the system from coming back up. IT Services is working with Campus Pipeline support to restore services. UPDATE: Services were restored at 4:30 p.m., however, the system will be shut down for the power outage at 5:00 p.m.
8/18/2004	The following changes are planned for the scheduled IT maintenance window this Thursday evening. At ~ 8 PM the campus email router will be taken down briefly for a system memory upgrade. At ~ 8:30 PM the personal web page server Xenon will be taken down for a network interface replacement.
8/6/2004	Network services are currently unavailable in Campbell Apartments. Electrical power was turned off to all of Campbell Apartments yesterday. We are working on resolving the problem as soon as possible.
8/4/2004	Network services were down in Centennial Hall yesterday due to an equipment failure. That problem was resolved last night. Network services are now back up in Centennial Hall.
8/2/2004	Internet services will be unavailable for a short time this evening at ~ 8:30 PM due to router work.
7/28/2004	Internet services were unavailable for a short time late Tuesday evening due to a router upgrade.
7/27/2004	Campus Pipeline was unavailable following a scheduled reboot at 4:30 a.m. on 7/27/2004. All services were restored by 5:15 a.m.
7/26/2004	Mass Mailing Masquerading E-mail Worm The Mydoom.o virus was released today. It sends out e-mail containing a fake warning that your computer may have a virus and may be sending out unsolicited mail. To fix this issue it asks you to open and run the instructions in the enclosed zip file. This message pretends to be from the truman.edu support staff, a ploy to increase its level of authenticity. This message did not originate from ITS, and you may safely delete it. ITS will never send out security updates as e-mail attachments. If you have any questions on e-mail that appears to be from ITS you may call the ITS Helpdesk at x4544. ITS is currently deploying an antivirus update that was just made available from our antivirus vendor. This update should enable our antivirus software to automatically remove mydoom.o infected messages. As always, do not open attachments you are not expecting. Specific information about this virus is available at the following web site: http://vil.nai.com/vil/content/v_127033.htm
7/22/2004	Tonight is the monthly IT maintenance window. Several IT systems will be worked on this evening beginning at 8 PM. This maintenance may cause brief outages in various IT services, including Internet access.
7/21/2004	During the normally scheduled maintenance window on Thursday night several buildings and services will be down for a short period of time. These changes will affect Baldwin Hall, Centennial Hall, Child Development Center, Kirk Building, Kirk Memorial, Magruder Hall, McClain Hall, Ophelia Parrish, Pickler Memorial Library, Public Safety, the Student Recreation Center, and the Student Union Building. Each of these locations will only be down a few minutes each.
7/17/2004	The Violette Hall network upgrade was completed last night. Network services are back up in Violette. The following network areas served by Violette Hall are also now back on-line. University Press Baldwin / Delaney Grim Smith Raldolph Apartments President's House The Proxy server was also down due to the Violette Hall network being upgraded, it is now back on-line also.
7/16/2004	The Internet problem on the MOREnet state network appears to have corrected within a few minutes of it first happening. Internet access is back to normal. We are continuing to monitor and I've spoken with MOREnet about the brief Internet service outage.
7/16/2004	Email services are unavailable due to the network upgrade. Notification will be made when service is restored. Email sevices have been restored.
7/16/2004	Due to the network upgrade work being done in Violette Hall Friday evening the following buildings will be without network service until the Violette Hall network upgrade is completed. University Press Baldwin / Delaney Grim Smith Raldolph Apartments President's House Network services have been restored.
7/16/2004	Proxy services are temporarily unavailable due to the network upgrade being performed in Violette Hall this evening. Proxy services have been restored.
7/15/2004	Network services have been restored to Barnett Hall.
7/15/2004	Network services have been restored in McKinney Center.
7/15/2004	Network services to the SUB were restored late yesterday afternoon.
7/14/2004	Network services to Centennial Hall have been restored.
7/14/2004	Network services to Baldwin Hall have been restored.
7/14/2004	Several network printers in Pickler Library were off-line this afternoon due to a VLan configuration change. All network printing in Pickler is back up excpet for the PL308 Color LaserJet.
7/13/2004	The main administrative web server failed to restart properly this morning after a scheduled reboot at approximately 7:00am. The system was restarted and service was restored at 7:55am
7/13/2004	Users in Baldwin Hall and Student Union buildings could not reach the internet or network services this morning due to a DHCP error. The machines need to be rebooted to correct the DHCP error.
7/13/2004	Some departments experienced a W: drive outage due to a problem with a file server. The problem was corrected as soon as possible.
7/11/2004	Electrical power has been restored to McClain Hall. All ITS services are again available.
7/11/2004	Pickler Library received new network electronics over the weekend. The slow network drive access problem in Pickler has been corrected. We believe we are close to bringing network printing back up in Pickler.
7/4/2004	Update 5:50am - Pipeline was successfully restarted; all services are once again available. 5:00am Pipeline failed to come back up after a scheduled reboot. Technicians are currently working to bring the system back up.
6/25/2004	BlackBoard services were restored late Friday but it's reliability is still an unknown. The system is being reviewed by BlackBoard technical support.
6/23/2004	At ~ 8:45 AM the TS1 file server experienced a problem and had to be restarted. Services have now been restored.
6/22/2004	The MOREnet state connection to the Internet problem appears to have been resolved by MOREnet. We are again able to contact non-MOREnet Internet sites.
6/22/2004	Network services were unavailable for a short time this afternoon due to some electrical work. Services have since been restored.
6/21/2004	Campus Pipeline was unavailable from 4:30 a.m. - 5:10 a.m. on 6/21/2004 following a scheduled reboot. All services have been restored.
6/19/2004	Very late Friday evening a server hardware failure caused a problem with Exchange email services. Exchange email services were restored at ~ 3:45 PM Saturday.
6/18/2004	Beginning at 8 PM Friday evening as part of the weekly IT maintenance window Microsoft Exchange email services will be unavailable while maintenance is performed on the system.
6/17/2004	An Apache service failed to start following the 3:30am reboot of the Banner Web server this morning. It was started manually shortly after 8:00am.
6/16/2004	A key network wiring closet is being renovated as part of the summer network upgrade. This afternoon and tomorrow the closet will be without any air conditioning. If we experience unmanageable high temperatures in this closet we may have problems maintaining network service, including Internet service. We will do everything possible to keep network and Internet services up during this period.
6/15/2004	There is a problem on the internet this morning that are causing some sites not to load. The problem is outside the Truman network. We have notified MoreNet, but the problem is outside of the MoreNet system as well. MoreNet reports that the problem should be resolved soon. Several high traffic sites are known to be involved including Dell.com, Apple.com, CNN.com MSN. com and Yahoo.com.
6/14/2004	Network services to the Violette Hall central core network has been restored.
6/14/2004	Network W: drives were unavailable from ~ 2:45 to 3 PM today due to a server problem. Network W: drives are now available again.
6/7/2004	Faculty and Staff network W: drives and some Y: drives were unavailable Thursday afternoon at ~ 4:40 PM until 4:55 PM due to a problem with the TS1 file server. Service has now been restored.
6/4/2004	There will be a scheduled service outage during the regular maintenance window tonight after 8pm. Several maintenance items including the installation of the new Packet Shaper are planned.
6/2/2004	The network service outage to some rooms in Kirk Building has been resolved.
6/1/2004	The student email server was restarted this afternoon (6/1/2004) following the installation of critical updates on the operating system.
5/25/2004	After the PureMessage upgrade, users must request a new password to view their quarantine through the PureMessage End User Web Interface (http://puremessage.truman.edu). The password will be sent to the user in an email with a clickable link to access their quarantine.
5/24/2004	Faculty W and Y drives were temporarily unavailable at ~ 8:30 AM this morning. Services have now been restored.
5/24/2004	Since the PureMessage upgrade, the daily Quarantine digest emails have not been sent. However, users may view their quarantine through the PureMessage End User Web Interface (http://puremessage.truman.edu). We have an open ticket with PureMessage on this problem. Update: Correction from PureMessage was applied and this feature is working properly now.
5/21/2004	Last night (Thurs. May 20) Banner Web services were unavailable for several hours beginning around 5:30pm due to a hung Apache process. Due to shortened service hours of academic labs and the library, there wasn't any mechanism in place for notification. We are looking into faster (automated) ways to communicate this problem to ITS staff when it occurs. The service was automatically stopped and restarted as part of the nightly reboot. Services were immediately available following the reboot as 3:15am.
5/21/2004	The Faculty/Staff file server was unavailable for a short period of time. Service has been restored
5/20/2004	Thursday evening, May 20th is the Truman IT maintenance window. During this time preventative maintenance and system upgrades are installed. The following systems are scheduled for maintenance tonight at 6 PM. The memory in the email router will be increased. Email routing should be down for less than 15 minutes. Updates will be installed on the PureMessage anti-SPAM system. The system should be down for less than 30 minutes. The Exchange email server will be moved to a rack mount. The Exchange server should be down for less than 15 minutes. The general purpose server Krypton will be moved to a rack mount. The system should be down for less than 15 minutes.
5/20/2004	A modem connection failed on the Truman dial-up system this morning. We have isolated and fixed the failing component. All dial-up modems are now back in service.
5/20/2004	The Internet is bacl up. We have not been notified by MOREnet that repairs are complete but the Internet is currently working. The failure was beyond Truman. Our network was functional until we reached the MOREnet router then we lost all network connectivity. We had contacted MOREnet; they reported the state network had failed for the western half of the state and also in the Kansas City hub.
5/17/2004	All faculty and staff network Y drives have been moved to a new file server. For the majority of us the move will be invisible. When you logon to a Windows based computer system a logon script automatically connects your network Y drive to the proper server. For non-Windows computer systems such as Linux and Macs, if you are connecting to your network Y drive you will need to update your connection definition to specify the new server TS7 rather than the old server TS1. If you have any questions please contact the ITS HelpDesk at x4544.
5/17/2004	At ~ 2:20 PM Internet access was slow for some people. The problem was a system in Violette Hall that was flooding the network with the SQL Slammer worm. The problem system was taken down at 2:30 and network access returned to normal.
5/5/2004	Campus Pipeline failed to start up following a scheduled reboot on the morning of 5/5/04. The system was unavailable from 4:30 a.m. - 5:20 a.m. All services have been restored.
5/5/2004	Some campus computers rebooted unexpectedly today at 3:00 PM. This was caused due to a temporary configuration change that had not yet been disabled. In order to help combat the spread of the SASSER worm, ITS had responded by configuring computers to install security updates at 3:00 PM (on Tuesday, May 4). This configuration change had not yet been disabled. Therefore, the computers that rebooted today were ones that had downloaded additional updates from Microsoft Windows Update. Since they had been configured to install Windows Automatic Updates at 3:00 PM, they rebooted when the installation was complete. Any users logged on should have received warnings (and a 5 minute countdown) before the reboot; however, some users have reported that a reboot occurred without any warning. ITS is changing Truman systems currently connected to the network so that this does not occur again.
5/4/2004	The Microsoft Exchange email system will be briefly unavailable from 12:20 to 12:30 PM due to a system change.
5/4/2004	An emergency security patch update was applied to the Exchange server over the noon hour. This resulted in incoming email being briefly rejected. The problem has been corrected.
5/3/2004	Campus Pipeline was unavailable around 10:45 a.m. All services were restored by 11:00 a.m. The cause of this problem is being investigated by Campus Pipeline support.
5/3/2004	Several new computer viruses / worms have been released in the world recently. This afternoon one of them, the W32 Sasser Worm was detected on the Truman campus. There have been several reports of computer systems being affected by this worm. Please keep your operating system up-to-date with security patches and anti-virus protection. If you need help with your computer system please contact the ITS HelpDesk.
4/29/2004	In order to enhance security, ITS is planning to perform several functions on computers tonight including installing necessary Windows Service Packs and Critical Updates. This is part of an overall plan to enhance desktop security. ITS is requesting that all Windows-based Truman-owned computers be connected to the campus network and left powered up at the logon screen this evening (Thursday, April 29 2004).
4/28/2004	Early this morning we experienced problems with SPAM on several University listserv email systems. We have determined the cause of the problem and corrected it. All University listservs have been re-activated.
4/28/2004	Internet connectivity has been restored. We are continuing to investigate the cause of the problem.
4/28/2004	This morning we were hit with an outbreak of the W32/Bagle.aa@MM virus. This virus (which was just discovered today) spreads through email attachments. Like many viruses, it appears to be from someone you know. For more information, view http://vil.nai.com/vil/content/v_124875.htm. ITS is currently pushing out an update to protect against this virus. However, the best protection is always to exercise caution when reading email--never open any suspicous or unexpected attachments. Further action has also been taken to stop the spread of this virus at Truman as well as to locate and clean machines which are currently infected.
4/26/2004	At ~ 9:45 AM there was a brief period of slow Internet access. We are investigating, but the problem appears to have disappeared. We will continue to investigate and closely monitor the situation.
4/23/2004	The main administrative webserver, Argon, was offline Friday morning (23 April 04) after failing to come back up properly after a regularly scheduled reboot at 4:30am. A second reboot cleared the error and services were restored by approximately 6am.
4/23/2004	Internet services will be unavailable for at most one hour between Friday midnight and Saturday 6 AM in order to perform maintenance on our Internet connection. If work goes as expected the actual Internet outage should only be a few minutes.
4/22/2004	Campus Pipeline was unavailable from approximately 5:30 - 5:50 p.m. on 4/22/04. All services have been restored, the cause of the error is being investigated.
4/16/2004	Following scheduled maintenance on the Pipeline e-mail server, an additional restart was required this morning to bring up the web interface for student e-mail. Web access was restored at 8:45am Friday. Following that, the e-mail server has been intermittently offline. Technicians are investigating the instability problems now.
4/15/2004	Truman email systems will be down briefly at 6 PM tonight (Thursday) as part of the scheduled ITS monthly maintenance window.
4/15/2004	Truman Internet access will be down for a short time at 6 PM tonight (Thursday) as part of the scheduled ITS monthly maintenance window.
4/15/2004	Due to maintanenace on the PureMessage anti-SPAM system you may need to regenerate your PureMessage password. To do this go to puremessage.truman.edu and click on the password link.
4/14/2004	The Exchange server was unavailable temporarily. Service has restored. ITS is investigating the cause.
4/14/2004	Truman proxy server services were briefly unavailable this afternoon. Proxy services have been restored.
4/13/2004	Campus Pipeline email will be down for maintenance beginning at 5:00 p.m. on Thursday, April 15, 2004. This maintenance is scheduled during IT Services' monthly maintenance window. The maintenance should only take a few hours.
4/8/2004	The administrative webserver Argon was offline this morning when it failed to come up properly after a scheduled reboot. The server was rebooted a second time which cleared the error and all services were back up by 6am. The outage was from approximatly 4:30 am to 6 am.
4/8/2004	Truman dial-up services will be briefly unavailable tomorrow morning, Friday April 9th, from 7-8 AM due to work being done in the Truman data center.
4/6/2004	Campus Pipeline email was unavailable from approximately 4:30 -8:30 a.m. on 4/6/04. The email services did not start up properly following a scheduled reboot, the cause of the failure is being investigated.
4/5/2004	Campus Pipeline was unavailable following a scheduled reboot on 4/5/04. The web portal was unavailable from approximately 4:20 - 5:15 a.m. and the email system was unavailable from approximately 4:20- 5:40 a.m. All services have been restored.
4/3/2004	The Administrative Web Server (argon) was unavailable from approximately 4:30 a.m. until 9:20 a.m. on April 3, 2004. The system failed to come back up after a scheduled reboot. All services have been restored.
4/3/2004	Campus Pipeline was unavailable for an undetermined period of time during the morning of 4/3/04. All services were restored by approximately 9:15 a.m.
4/1/2004	Campus Pipeline was unavailable for a short time this afternoon. Mcaffee virus scan caused a problem with the webserver software. Campus Pipeline service was restored shortly. Student email service was unavailable when Pipeline service was restored due to complications. All services have now been restored. UPDATE: Student Email was not being delivered to the appropriate mailboxes. Mail delivery was restored about 6:00 p.m.
3/31/2004	The problem with Microsoft Exchange has been corrected and Exchange services are back up.
3/30/2004	Network services to the north side of Violette Hall have been restored.
3/26/2004	We are continuing to have problems with slow Internet access. We have been and are continuing to disconnect infected systems from the network in order to attempt to maintain network functionality. The cause is a large and increasing number of computers on the Truman network that are infected with the phatbot virus and it's variations. For more info on this virus see: http://www.trendmicro.com/vinfo/virusencyclo/default5.asp?VName=WORM_AGOBOT.RS McAfee anti-virus has not been 100% successful in containing the spread of this virus.
3/25/2004	Campus Pipeline was unavailable from approximately 6:20 - 6:40 pm on 3/24/2004. IT Services is working with Campus Pipeline support on this issue.
3/25/2004	Campus Pipeline was unavailable from approximately 9:20 - 9:30 am on 3/25/2004. IT Services is continuing to work with Campus Pipeline support.
3/25/2004	We are currently working with Packeteer support on fixing problems we have had with the packet shaper. There may be some momentary slow-downs during this process.
3/19/2004	The Truman Home Page was mistakenly set back to an old version from about 4:20 - 8:05 am on 3/19/04. This affected any pages on the site www.truman.edu. The proper home page has now been restored.
3/16/2004	The slow Internet problem that began at ~ 11:15 this morning has been resolved. Several persons computer systems appear to have been hacked and were being used to lanch a denial of service attack against an outside (non-Truman) computer system. The problem computer systems have been disconnected from the campus network.
3/10/2004	The administrative web server argon will be unavailable on and off from 7:20 a.m. until approximately 7:50 a.m. on 3/10/04 IT Services is performing an upgrade to the antivirus software, which requires several restarts of the server to complete.
3/10/2004	Campus Pipeline was briefly unavailable around 7:30 a.m. on 3/10/04 to test monitoring software.
3/10/2004	Campus Pipeline was unavailable from approximately 11:30-11:40 a.m. for an upgrade of the Antivirus Software on the server.
3/10/2004	The wireless network in McClain was down briefly due to additional network drops being added in the help desk area. The network has been restored.
3/10/2004	Internet connectivity was lost briefly between 3:20 and 3:35. Service has been restored. We are investigating the cause.
3/3/2004	Faculty and staff W: and Y: network drives on the TS1 server were unavailable for several minutes during the lunch hour due to a problem with the server.
3/1/2004	Exchange email services were briefly unavailable this morning at ~ 9:30 AM due to a disk space problem on the server.
3/1/2004	Faculty and Staff network drives were briefly unavailable at ~11:10 AM due to a server problem.
2/29/2004	Email sending was down on Sunday evening for ~ 2 hrs. Service was restored at 11:00 pm We are investigating the cause of the problem.
2/26/2004	Internet access has been reported as slow. We are currently investigating. UPDATE 10:15AM Service has been restored. MyDoom virus floods ran the PacketShaper out of memory and forced a reboot.
2/26/2004	Email sending outage from 11:45-11:55 today. Service has been restored and the problem is under investigation.
2/25/2004	Internet access was disrupted this afternoon by several computers generating millions of myDoom virus packets. The infected computers are being disconnected from the network.
2/22/2004	Network Y: drives were unavailable for several hours on Sunday due to a server problem. We are investigating the cause of the problem.
2/22/2004	Email sending was down on Sunday afternoon from ~ noon until 4:30 PM. We are investigating the cause of the problem.
2/19/2004	Faculty and staff W: and Y: drives were briefly unavailable early this morning due to a problem with network connectivity after a system restart. The problem has been corrected.
2/19/2004	A defective network stack interface card caused several network related problems in the VH2000 computer lab and all other locations in the center core of Violette Hall this morning. The failed component has been replaced.
2/19/2004	During tonights monthly IT maintenance window the Administrative Office V: drive will first be backed up and then moved to a new server. This change should be mostly invisible to network users since V: is automatically mapped by the network logon script. If you have access to V: and you leave yourself logged on to the network Thursday night you will need to log off Friday morning and then log back on to get the new V: drive.
2/19/2004	The faculty and staff w: and Y: drives were briefly unavailable at 2 PM today due to a problem with the system virus protection.
2/18/2004	During the regularly scheduled maintenance window Thursday night, the Web Services team will be moving MS SQL services to a new server. The migration should be completed in approximately three hours. This will affect several database-driven web applications, such as the Admissions application, the ITS website and others. During the maintenance window these websites/web applications will be intermittently unavailable.
2/17/2004	Campus Pipeline was unavailable from approximately 1:00 pm - 2:00 pm on Tuesday, February 17. The cause of the outage is being investigated by Campus Pipeline support.
2/16/2004	1 PM Update - MOREnet has corrected the problem with slow Internet and Mobius access. However, they said what they did was a "patch" and we may loose services again this afternoon. They are working on a plan to actually fix the problem later tonight.
2/13/2004	Following the application of security patches at 4 AM this morning the student Y: drive server unexpectedly started a system check on the Y: drives. This has not happened with any other servers updated with the new security patches. The disk check process is still running at 8 AM this morning. Student Y: drives will be unavailable until it completes. Updated 10:50 AM Student Y drive services are back up.
2/12/2004	MOREnet technicians will be upgrading the MOREnet backbone during the maintenance window on Sunday, February 15, 2004. The upgrade, occurring between midnight and 6 a.m., will quadruple the backbone's capacity without increasing costs. Each hub location (Kansas City, Columbia, St. Louis, Jefferson City and Springfield) will be upgraded separately. As technicians switch a location from the old OC3 circuit to the new OC12 circuit, customers may experience brief, intermitant outages.
2/11/2004	At ~ 1:40 this afternoon we began experiencing slow Internet access. We are investigating the cause of the problem. 2 PM Update It's another zero length packet flood, but on a different set of ports than the mydoom virus denial of service flood uses. ** The source of the network disruption has been identified and disabled. Internet access has returned to normal
2/10/2004	The problem that caused the slow Internet access late yesterday afternoon and early evening has been addressed. The temporary restrictions on high TCP/IP ports that was activated last night has been removed.
2/10/2004	Home computers infected with the MyDoom virus and its variants are disrupting Truman dial-up services. We are working on a way to address the problem.
2/9/2004	Internet access slowed dramatically around 4:30 this afternoon. MoreNet was been notified and ITS is investigating. Updated @ 5:25 PM The problem is being caused by a flood of zero length network packets both into and out of Truman. The disruptive machines are being disconnected from the network. Update @ 6:55 PM The flood continues on a range of machines into and out of Truman. The zero length packets are all in the high TCP/UDP port numbers. Access to high numbered IP ports has been temporarily restricted to only Truman servers.
2/7/2004	Services on the Exchange server were unavailable from 2 AM Saturday until 2 PM Saturday due to an unexpected system problem. Services have now been restored and we are investigating the cause.
2/6/2004	Campus Pipeline email was briefly unavailable from approximately 7:35 a.m. - 7:50 a.m. on 2/6/04. IT Services was performing maintenance on a corrupt mail account.
2/5/2004	We are currently experiencing slow Internet access. The MOREnet web site comes up very quickly but almost all other web sites are slow. Traceroutes are slow after they leave the MOREnet state network. We have reviewed the network equipment here and there are no errors. We have opened an incident report with MOREnet.
2/4/2004	Due to the recent problems with the front-end email server, ITS Network Services will be doing some unscheduled configuration changes this evening at approximately 5:30pm. The recent problems have been caused by an unexpected reaction to a variant of the MyDoom virus. The outage should be less than 15 minutes. UPDATE: The fix has been applied and service restored as of 6:00pm
2/3/2004	There was an outage condition on the email system this evening at approximately 6:30pm. Service was restored at about 7:30. The exact cause is undetermined, ITS Network Services is investigating.
2/2/2004	Campus Pipeline email was unavailable from approximately 7:10 -7:30a.m. on 2/2/04 for some brief maintenance. All services were restored by 7:30 a.m.
1/31/2004	There were problems with email processing from early Saturday morning until ~ 3:30 PM Saturday afternoon due to a hardware problem with a server.
1/29/2004	The terminal server (dial-up access) was rebooted today at approximately 11:10, Thursday 1/29, due to system problems caused by a connection from a Blaster-worm infected computer. Steps are being taken to isolate the infected computer and prevent continued problems.
1/27/2004	On Jan 26, a new computer virus was found. The virus (W32/Mydoom@MM) is a mass-mailing worm and McAfee has classified the virus 'High-Outbreak'. Refer to http://vil.nai.com/vil/content/v_100983.htm for more information. McAfee released a new DAT file 4319 last night and with ePO managing the campus systems, 1400 systems have already been updated. The front end email routing server is protecting the campus from any incoming emails with the latest virus. You can verify that your system is up to date by following these steps: right-click on the 'V' shield icon in the bottom right corner of your screen and select 'About VirusScan Enterprise..', the latest 'Virus Definitions' should be 4319 (they are usually updated weekly) and then click 'OK'. If the definition is not 4319, right-click the 'V' shield icon and select 'Update Now'.
1/27/2004	Campus Pipeline is currently unavailable. IT Services and SCT/Campus Pipeline support are investigating the cause of the problem. More information will be posted as it is available. UPDATE: Campus Pipeline is now back online. After the outage this morning, we have installed a service pack on the Pipeline webserver, which will hopefully fix the problem.
1/27/2004	In order to clear an application error, the administrative web server Argon was rebooted at approximately 5:30. All services were restored within 5 minutes.
1/26/2004	Internet access suddenly slowed down at 3 PM today. It has largely returned to normal as of 3:45 PM. We have a ticket open with MOREnet on this incident. The preliminary investigation showed a very large inbound data stream was being directed at our network from an external location. We are continuing to investigate.
1/21/2004	There was a problem this afternoon with slow Internet access from 12:45 - 2 PM. The problem was caused by several machines on campus generating millions of UDP packets. The problem machines have been disconnected from the campus network.
1/16/2004	There was a short email sending problem this morning with sendmail. It was restarted at 7:40 AM and email sending is back up. We're investigating and working with the vendor to identify the cause of the sendmail failure.
1/15/2004	There was a brief email problem this morning. The problem was traced down and corrective action taken by ~ 8:40 AM. We are still investigating what was responsible for causing this mornings email problem.
1/14/2004	Due to the large volume of email that was queued during the recent Campus Pipeline student email problem email access may be slow for awhile. There are currently over 27,000 email messages queued on the email router. The email router is delivering messages and the queue is going down but it will take some time to completely catch up. We are continuing to monitor the email systems to ensure they are working properly.
1/14/2004	All email queues have been processed. All email systems are now working normally. There are no known email problems at this time.
1/13/2004	Updated 8:30 AM Campus Pipeline services have been restored. Student email is back up. The Campus Pipeline server crashed early Tuesday morning. We have been working with the vendor non-stop since then to correct the problem. The cause of the failure is still being investigated but it was software based. There were no hardware problems with the server.
1/2/2004	Truman Dial-up service is currently unavailable. Troubleshooting continues at this time. An update will be posted as soon as service is available. -- Update 2:15pm 01/02/04 -- Truman Dial-up service has been restored. The problem was due to a service failure on the server which handles authentication for the dial-up system.
12/22/2003	The Truman Home page is displaying with an error. The cause is currently under investigation and a fix will be in place ASAP. All other navigation on the Truman Home Page is functional - only the news items and quick links at the bottom of the page are unavailable. -- Update: The problem with the news items on the Truman Home Page has been resolved. During the current University holiday, there happened to be only one news item posted on Pipeline - a situation which had not occured till now. This situation revealed a flaw in the code used to pull those news items into the home page. The code has been rewritten to accomodate the proper news item count.
12/15/2003	Campus Pipeline was running slow beginning approximately 10:30 a.m. It appears that Campus Pipeline was not properly releasing the sessions when users logged out.
12/13/2003	We are currently experiencing an Internet connection problem of unknown origin. It is not a Truman network problem as the internal systems seem to be functioning properly. More information will be posted as it becomes available UPDATE: The problem appeared to be a Domain Naming Service (DNS) issue where the internal servers have received bad information from the external DNS root machines. The problem has been corrected as of 11:00am.
12/9/2003	On Wednesday the 10th of December, ITS will be adding enhanced functionality to the email system. This new functionality will provide enhanced virus protection, security and performance. There should be no down time and users are not required to make any changes.
12/8/2003	The Administrative Web Server was down Monday morning from approximately 4:30 am to 7:45 am due to internal system error. The error has been cleared and all hosted websites are available.
12/8/2003	Campus Pipeline had several outages this afternnon and evening due to a full hard drive. The problem should be resolved.
12/4/2003	Network services have been restored to Campbell Apartments. A fiber card failed in a major backbone fiber distribution switch. Network services were down to Campbell Apartments from 12:20 AM until 11:10 AM.
11/24/2003	We are experiencing an intermittent problem with slow Internet access. Our network monitors show a slow response times between Truman and MOREnet. The MOREnet network monitors are also showing an intermittent problem with very slow responses from one of the MOREnet networks in Kansas City. Truman is connected to the MOREnet KC network. We have reported the problem to MOREnet technical support.
11/21/2003	Machines booting this morning were not receiving the default gateway information from the DHCP server. The value had to be reset on the DHCP server. A release and renew, or a reboot will correct the problem.
11/19/2003	Internet access will be temporarily unavailable Thursday night from 9:30-10:30 PM during the regularly scheduled Thursday night IT maintenance window due to work being performed on network equipment.
11/19/2003	Access to specific resources in the STUDENT Domain will be unavailable Thursday night from 10:00 - Midnight during the regularly scheduled Thursday night IT maintenance window. The following resource is expected to be unavailable during this time: STUDENT Domain S: drive which includes several network applications. Access to the following resources may also be affected intermittently during this maintenance window: STUDENT Domain profiles, U: drive which includes the Student Files Area, access to STUDENT Domain applications. The scheduled maintenance that is being performed is to apply vendor-provided software updates for SPSS which should correct problems that we have been experiencing with this application.
11/18/2003	We are experiencing very bad network latency between the local MoreNet router and the rest of the MoreNet system. This problem does seem to be intermittent. Contacted MoreNet, they are looking into the problem. MoreNet was able to observe the same problem from their end.
11/17/2003	The main administrative web server, Argon, was rebooted today at 12:20 in order to clear an error which caused the server to lose network connectivity. Web Services technicians were working on the server at the time, so downtime was minimal. This is similar to the problem that was encountered during the second downtime we reported on Friday. Technicians are investigating possible hardware component replacement or adjusting service routines to prevent this problem in the future. The first downtime we reported on Friday appears to have been related to a corrupt/failing dll file.
11/14/2003	At approximately 11:00pm Thursday, the Truman website and many sub-sites were unavailable for approximately 30 minutes. Investigation into the cause continues at this time.
11/14/2003	The temporary restriction that was placed on ICMP Internet traffic yesterday has been removed. All Truman computer systems may now send and receive ICMP to the Internet.
11/14/2003	The Truman website and subsites hosted on the server Argon were unavailable from 12:35 a.m. to 4:35 a.m. IT Services is investigating the cause of this outage and whether or not it is related to the outage earlier in the evening.
11/14/2003	There was a brief Internet outage of less than 20 minutes this afternoon (11/14) around 4pm. The cause of the problem is being investigated.
11/13/2003	Internet services were briefly disrupted from ~ 10:10 AM - 10:45 AM this morning. Over 20 computers on campus are infected with the Welchia computer virus and are generating over a million network packets each. The computer systems have still not been patched and the volume of their network flows caused a problem with Truman bandwidth management system. We have disconnected the infected systems from the campus network. Internet access is now largely back to normal. We will continue to monitor the situation.
11/13/2003	TCP\IP ICMP traffic to the Internet has been temporarily restricted to only servers and systems with static IP addresses. All other campus computers systems will still be able to access Internet resources but they will not be able to do Pings or TraceRoutes.
11/6/2003	Student Email Maintenance has been completed as of 4:00 a.m. 11/6/03. All services have been restored, and all queued mail should be delivered as normal.
11/6/2003	Quotas have not been working on Xenon (t: drives) for a while. This has been corrected. However, there are several accounts that are over quota. No files can be saved on the t: drives on these accounts unitl their account size is back within their quota.
11/4/2003	At ~ 1:40 PM a network electronics failure resulted in several classrooms and offices in Violette Hall losing network access. Network services were restored by 2:05 PM.
11/3/2003	Internet access was severely impacted on Monday from 9 AM until noon due to a computer virus causing problems with the Truman bandwidth management system. The problem systems have been removed from the network and the bandwidth management system reconfigured. Internet access is now largely back to normal but there may still be an occasional short Internet slowdown as we work with the vendor's technicians to fine tune the new configuration.
10/31/2003	The primary web server failed to restart properly this morning after a scheduled reboot. The service was restored by 7:30am
10/31/2003	A new email virus called W32/Mimail.c@MM or Watchnet as well as a new network worm called Randex have been identified. Please make sure that your personal computers have updated patches and virus protection.
10/31/2003	Student email will be down for maintenance beginning 8:00 a.m. on Wednesday, November 5. All student email WILL BE affected, including email that is forwarded to other accounts. All other Campus Pipeline services should be unaffected. All email should be delivered following the maintenance period. Please contact the IT Services Help Desk at x4544 with questions or concerns.
10/30/2003	Campus Pipeline had several outages this morning due to complications from a backup job over night. The problems were resolved at approximately 10:15
10/27/2003	We are currently experiencing a problem with slower than normal Internet access. The problem is being investigated and corrective measures will be taken as soon as possible.
10/21/2003	Faculty / Staff e-mail service was significantly slowed due to a user sending many thousands of SPAM e-mail messages. The user has been disconnected from the network and the email queues are being cleared.
10/21/2003	Student Email was unavailable from 4:20 a.m. until around 10:00 a.m. due to a server error. Services have been restored.
10/21/2003	At approximately 9pm Tuesday evening (10/21/03) the Truman home page and several other database-backed websites were unavailable due to a hardware error on the Web Services database server. The server was rebooted at 10:45 and all services were restored.
10/20/2003	Student Email is currently unavailable due to a maintenance on the Campus Pipeline mail server. IT Services and Campus Pipeline, Inc. are installing a hotfix to fix a serious problem which is affecting several students and causing accidental deletion of email.
10/20/2003	Printing in the student domain was unavailable from around 3pm until 4:45 because of a problem with the Print Accounting Software database. The service will be slow while the backed up jobs cycle through but should return to normal by Tuesday the 21st.
10/20/2003	Student Email Service has been restored.
10/18/2003	Following critical server maintenance, the main administrative web server, Argon, experienced a service failure taking it offline Saturday morning, 18 October 03. At ~10:30 the server was restarted and availability to all hosted websites was restored.
10/17/2003	Contractors have damaged some network wiring in Magruder Hall with a sawsall. No network outages have been reported from Science. We are inspecting the damage.
10/15/2003	We received the following notification from MOREnet. The backbone circuits between Kansas City and Columbia are currently experiencing problems. Customers will experience delays while it is routed around the outage. Customers may also experience problem getting to GPN and I2. We are currently working with the vendor to resolve this problem as soon as possible.
10/14/2003	Campus Pipeline was unavailable from approximately 1:30 p.m. to 1:45 p.m. on 10/14/03. The cause of the outage is being investigated.
10/13/2003	Campus Pipeline was unavailable from approximately 4:45 - 5:30 p.m. on 10/13/03. The cause of this outage is being investigated.
10/6/2003	A circuit breaker in the McClain Hall data center tripped today at around 15:45. The loss of power took down the main set of network distribution switches, and caused most of the primary services to be interrupted. The power distribution has been changed so the problem should not happen again. We apologize for any inconvenience.
10/2/2003	Campus Pipeline was unavailable this morning (10/2/03) from 4:20 a.m. to approximately 8:40 a.m. IT Services has been working with Campus Pipeline, Inc. to resolve previous issues with the Campus Pipeline system. An error in a configuration change made yesterday caused this morning's failure.
9/30/2003	Faculty and Staff email services are currently unavailable as of 9:20 AM. An unauthorized user here on campus attempted to send many thousands of SPAM emails through the Faculty / Staff email system. The offending user has been traced down and disconnected from the campus network. Faculty / Staff email services were restored at 2 PM.
9/27/2003	Campus Pipeline has been unavailable due to intermittent problems with the web server. The cause of the problems is thought to be excess traffic caused by worms.
9/27/2003	The mail program on gold was not delivering mail from sometime this morning until it was restarted at 2:20 pm. Mail is being delivered properly now. Both incoming and outgoing has been tested.
9/26/2003	Campus Pipeline was unavailable from approximately 1:30 - 2:15 pm do to an unknown failure.
9/23/2003	Campus Pipeline was unavailable this morning, do to a failed startup following a routine daily restart. The problem has been corrected.
9/21/2003	Campus Pipeline has been unavailable since approximately 12:20 p.m. today. The system will work for a short period of time and then quit working due to an unknown reason. A trouble ticket has been submitted to Campus Pipeline support, and service will be restored as soon as possible. UPDATE: The Campus Pipeline problem appears to have been a denial of service attack caused by worm infected computers. IT Services is working to find a solution to this problem.
9/18/2003	The third Thursday of every month is the ITS IT maintenance window. We will be performing several IT maintenance tasks this evening between 6 and 10 PM. Some IT services may be unavailable during this period.
9/18/2003	Tonight (09/18/2003), ITS will be distributing a Microsoft security patch to protect against the most recently announced vulnerability in Microsoft Windows XP, 2000, and NT4. ITS will distribute this patch automatically using our Systems Management Server. Any computers that are left on this evening will apply the security patch at 12:01 AM. Computers that do not receive the patch (because they are powered off or not connected to the campus network) will receive the patch the next time that they are powerd on and/or connected. During the installation of the security patch, the computer will need to reboot. If a user is logged on at the time, a 5 minute countdown will appear asking the user to close any open applications. After this time has expired, the computer will automatically reboot to complete the installation of the security patch. If users experience any difficulties or have questions, they may contact the ITS Help Desk at x4544.
9/8/2003	The Internet outage due to an air conditioning failure has been corrected. Internet services are now available.
9/7/2003	Internet access is currently down due to an air conditioning failure. Truman Physical Plant personnel are working on the problem. Internet service will be restored as soon as possible.
9/3/2003	Campus Pipeline has been unavailable this morning (9/3/03). Campus Pipeline support is working on the problem. UPDATE: Campus Pipeline was brought back online at approximately 11:30 a.m.
9/3/2003	Campus Pipeline was unavailable between 8:15 and 9:00 p.m. Service has been restored.
8/27/2003	Network access to all residence halls has been restored. NOTE: Removing viruses is still a priority. Network performance is still taking a major performance hit. Virus removal CDs are availabe at all residence hall desks. ITS staff are monitoring the network for infected computers and working with students to fix their systems.
8/26/2003	MSBlaster and Welchia worm infections on student computers are responsible for the recent severe network and Internet problems. Student Residence Halls were taken off the network temporarily in order to restore network functionality for the rest of campus. The residence halls are being brought back on-line one at a time and ITS staff are working with students in each hall to get their computers cleaned and patched. We are trying to restore full network access to all residence halls as soon as possible. The following residence halls are currently off-line: Missouri Hall, Dobson Hall and Ryle Hall.
8/26/2003	CDROMs to remove the Welicha and MSBlaster worm viruses have been delivered to the hall desk of all residence halls. If you have a personal computer in your residence hall room please check out a virus removal CD from your hall desk and run it on your system. _________________________________________ ITS Staff continue to work on contacting everyone with a infected computer system and helping them clean it. _________________________________________ All infected computers detected on the campus network are also being logged and their Internet web page accesses are being redirected to a ITS web page containing virus removal tools and instructions.
8/26/2003	Network access to Centennial Hall and Missouri Hall was restored today. Dobson Hall and Ryle Hall are still off-line due to MSBlaster and Welchia worm infections. The student computers in Dobson Hall and Ryle Hall will be targeted heavily tomorrow (Wednesday) for virus removal and patch updates. Virus removal CDs were distributed to all residence halls earlier today.
8/26/2003	There was a brief email outage this afternoon at approximately 4:45 PM due to a hardware failure. Email services were restored by 5 PM.
8/24/2003	Campus Pipeline was unavailable for portions of 8/24/03. The cause is thought to be the msblaster worm flooding the Truman network. Service was restored approximately 3:45 pm.
8/23/2003	Partial network and Internet access has been restored. The number of infected MSBlaster machines on campus took a huge jump over the weekend. A large number of systems also have the Welchia worm. Both of these virus worms cause severe network problems. Almost all of the infected systems are located in the student Residence Halls. Due to the severe impact on the campus network the followinging buildings have been temporially removed from the campus network: Missouri Hall, Centennial Hall, Dobson Hall and Ryle Hall. We have identified the student systems infected with MSBlaster or Welchia and are working with students to clean their computer systems. We will try to restore full network access to all buildings as soon as possible.
8/22/2003	Analysis has discovered a second level of the SoBig worm virus attack scheduled to take place at 2 PM today. For detailed info see: http://www.f-secure.com/news/items/news_2003082200.shtml and http://view.exacttarget.com/?j=156572&l=23386_HTML&e=shelwig@collegis.com . Access to the 20 servers identified in this 2nd outbreak has been blocked at the University Internet Firewall.
8/21/2003	Users infected with the W32.Sobig.F virus are putting a large amount of traffic on the Truman email systems. This is resulting in significant delays and problems for people trying to access their email. We are working to resolve this issue as soon as possible. UPDATE: We have taken steps to decrease the impact of the SoBig.f virus but as a result some of the backed up emails will slowly arrive in an unpredictable manner. Barring any new threats we hope the worst of the email problems have been solved and by tomorrow emails should begin arriving in a timely manner. We would also like to remind everyone to make sure their home computers have an updated virus protection and proper security patches. Thanks to all for your patience and understanding through this double whammy of MSBlaster and SoBig.f.
8/20/2003	Campus Pipeline has been unavailable since approximately 11:00 pm on Tuesday August 19. The cause of the problem is not yet known, IT Services is working with Campus Pipeline support to resolve the issue. UPDATE: The issue has been resolved at 9:00 am Wednesday, August 20. Campus Pipeline is back online.
8/19/2003	Latest News Delete email with the subject: "Your Details" or "RE:Details" Do not open the attachment, it appears to be a virus.
8/18/2003	UPDATE MCAFEE ANTI-VIRUS! To guard against the email spam virus that hit campus today, make sure your McAfee Anti-virus software is up to date. To see if you have the latest Anti-Virus software, right click on the Vshield in the bottom right portion of your screen. Click on "About VirusScan Enterprise". Look at the Virus Definitions line. If your VirusScan software is up to date, it will read 4287. If you are below 4287, you can easily update your Anti-Virus software. You may do this by restarting your computer, or by manually updating the McAfee Anti-virus software. If you need assistance, call the Help Desk x4544.
8/18/2003	Campus Pipeline was unavailable from approximately 10:00 - 11:30 p.m. on August 18 due to continued configuration following last week's upgrade of Campus Pipeline.
8/18/2003	Many students have not received email since Friday because they were over the allowed disk space quota. The quota was mistakenly set to 5 MB instead of 10 MB following the Campus Pipeline upgrade last week. This error has been corrected and students should receive be able to receive email again. There is a 5 day grace period on the quota, so all mail will be delivered.
8/18/2003	There was a brief outage this morning on some Truman web sites due to a glitch in a back end database server. The limited outage was less than 2 hours and the problem has been corrected.
8/16/2003	The nightly job to create student network Y: drives failed on Friday night August 15th. The job was restarted and completed successfully early Sunday afternoon August 17th.
8/15/2003	The upgrade of Pipeline from version 3.1 to 3.2 has been completed and the system is operational. There are still a few minor adjustments but these will not affect the overall operation. We have performed various tests to ensure proper operation, but if there is a problem please let the helpdesk know. A special thanks to Greg Marshall for all the extra effort and hard work on this especially difficult procedure.
8/14/2003	Home users infected with the MSBlaster worm are severely impacting the dial up system. The dial-up system is obsolete and can't handle the additional traffic load generated by the MSBlaster worm. We're tracing and contacting all infected dial-up users but 100% resolution is expected to take quite awhlie to accomplish.
8/14/2003	Due to the upgrade of Campus Pipeline, email to Truman addresses has been slowed. All faculty and staff email will be delivered as soon as possible. However, there may be longer than normal delays. We appreciate your patience.
8/13/2003	Because of the continuing threat and problems associated with the MSBlaster worm, we have been forced to take the dial in modem pool or terminal server down for a security upgrade and reconfiguration. We will be bringing the service back on line at 5:00pm for after hours use. HOWEVER, it may be necessary to take the service back off line for a short time tomorrow for further configuration. We would urge all dial up users to ensure that they have updated virus protection and the proper patches applied to their computer. You can update your Windows computer at http://windowsupdate.microsoft.com/
8/12/2003	Please be aware that there is a new virus/worm known as the MSBlaster or Lovsan that is infecting computers all across the country as well as Truman State University. The worm affects Windows NT4, 2000, and XP. We have had several infections on campus and as a result you may experience some problems with your computer. If you are having problems with your computer, please shut it down and contact the ITS Help Desk immediately at x4544. For Students in the dorm and personal machines you should ensure they have updated virus protection and applied all relevant patches and updates through the Windows Update Web Page. To perform the windows update, direct your web browser to http://windowsupdate.microsoft.com/ For information on the MSBlaster worm, you may visit the following web sites http://tech.msn.com/ip/msnart1000.asp http://msn.mcafee.com/virusInfo/default.asp?id=lovsan http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security/virus/alerts/msblaster.asp
8/11/2003	The Campus Pipeline upgrade process has begun. Campus Pipeline will be upgraded from version 3.1 to 3.2. During this upgrade Campus Pipeline services will be unavailable. The Pipeline upgrade is expected to take 2-3 days to complete.
8/7/2003	Campus Pipeline was rebooted about 1:20 p.m. today due to unknown errors. The system appears to be fine following the restart.
8/7/2003	Truman's main website, www.truman.edu, is being redesigned graphically and ported into a new content management system. The switch-over will take place Friday evening 08 Aug 03. During the switch-over there may be intermittent outages and temporarily broken hyperlinks. We expect to complete the switch-over by midnight. Any problems with the site (navigation, browser compatibility, etc.) after midnight should be reported to the Help Desk.
8/6/2003	We received the following notice from MOREnet. Multiple sites connected to St. Louis aggregation circuit AGEC989997 are currently not responding. Some other St. Louis sites are also affected. A fiber cut has been found south of St. James. Updates will be forthcoming as information becomes available. Thank you for your patience.
8/5/2003	Mail service was restored at ~11:30. All new incoming mail should be delivered immediately. All mail queued from this morning will be delivered within the next few hours. A problem with a system update caused the unexpected downtime.
8/4/2003	The Campus Pipeline upgrade last week was unsuccessful and will be rescheduled at a later date.
8/1/2003	The Pipeline portal is currently experiencing technical difficulties of an unknown origin. ITS is investigating the problem and will provide updated information as soon as possible. NOTICE: The problem has been solved. Pipeline has been restored.
7/28/2003	Beginning on Monday July 28th Campus Pipeline will be upgraded from version 3.1 to 3.2. During the upgrade Pipeline services will be unavailable. The Pipeline upgrade is expected to take 2-3 days to complete.
7/25/2003	In order to facilitate the upgrade of the Campus Pipeline system on Monday the 28th, we will need to perform several preparation processes prior to the upgrade. The preparation steps will take place this weekend (July 26-27). During this work there will be times when Campus Pipeline services will be unavailable (including the Portal and calendar services). We will make every effort to keep these service outages as short as possible. We ask that all students who want their Pipline email forwarded (redirected) while the Campus Pipeline upgrade is in process to please log on to https://secure.truman.edu/its-s/emailredirect and complete the form.
7/23/2003	In order to facilitate the upgrade of the Campus Pipeline system on Monday the 28th, we will need to do a test backup and restore on the systems prior to the upgrade. Therefore we will be taking the Pipeline system down tomorrow night, Thursday the 24th at approximately 6pm for an indefinite amount of time. We hope to have it back up by the following morning but due to the very complex configuration of the Campus Pipeline system, it is possible that the restoration process could take an extended period of time. We will be updating the status on Friday the 25th . We ask that all students who want their Pipline email forwarded (redirected) please log on to https://secure.truman.edu/its-s/emailredirect and complete the form. The Portal and calendars will also be unavailable.
7/22/2003	Intermittent Outages Occuring in Springfield area 7/22/2003 Some customers serviced by CenturyTel in the Springfield area are experiencing outages. The cause is unknown at this time. MOREnet engineers are currently working with CenturyTel to determine and fix the problems. Thank you for your patience.
7/21/2003	We have experienced two short interruptions on the main Truman web server, the cause of which is currently under investigation. These interruptions affected all websites except for personal web space including the development web site. We regret any inconvenience this may have caused.
7/17/2003	During the normal maintenance window (3rd Thursday after 8pm), Network Services will be attempting to complete a firmware upgrade on the network switches in McClain and Violette hall. This upgrade should not cause extensive outages, but as with any configuration work on the switches, unanticipated problems can arise. Please be aware that if you are needing access to files from any network drive after 8pm tonight, you should make a copy to your local hard drive. Additionally it is possible that Internet service could be interrupted. We regret any inconvenience this may cause.
7/15/2003	A handful of websites, cnn.com, aol.com and aim.com were not reachable. The problem is outside the Truman Network and appears to either be MoreNETs Kansas City Router or one of the ISPs that connect in Kansas City
7/15/2003	MoreNet determined the problem to be their AT&T Circuit in Kansas City. Traffic is be routed around the problem Circuit.
7/14/2003	During a routine firmware upgrade for network switches on Sunday night the 13th, we experienced an unexpected outage of the network backbone. The outage would have interrupted any web or network traffic between approximately 11:00pm and 3:00am. We regret any inconvenience this may have caused.
5/24/2003	Email sent to students who are not enrolled for summer classes was returned to the sender between 1:00 a.m. and 8:15 p.m. on May 24. This problem affected students not enrolled for summer classes and messages sent to username@truman.edu. Email sent to aliases was delivered properly. This issue was caused by a problem in the automatic update of email alias files on the mail exchanger server. The problem has been resolved, and should not occur again. Any mail that was affected was returned to the sender as undeliverable.
5/6/2003	The administrative web server and the Help Desk server were temporarily unavailable around 4:30 yesterday, due to problems with a shared application.
5/6/2003	Campus Pipeline was unavailable from approximately 4:15 - 4:30 p.m on 5/5/03
4/24/2003	Network services were briefly disrupted at ~ 3 pm due to a problem PC on the network.
4/23/2003	The administrative web application SQL server was temporarily offline at approximately 7:45pm Wednesday evening 4.23.03. Database-driven websites such as the ITS website and the Trudex Searchable Index were unavailable during this time. Services were restored shortly after the problem was reported. Initial information indicates a network interface card failure. We continue to investigate to confirm the cause of the problem.
4/22/2003	Campus Pipeline was unavailable from approximately 10:30 a.m. to 11:00 on 4/22/03.
4/17/2003	Tonight, during the regularly scheduled server maintenance window, all secure websites (http://secure.truman.edu/myweb-s) will be unavailable. We expect to have service restored by Friday morning.
4/11/2003	Barnett Hall has been reconnected to the campus network via a temporary lower speed network link. _________________________________________ The fiber optic cables connecting Barnett Hall to the campus network have been damaged and are non-functional. There is no network access in Barnett Hall at this time. The backup fiber optic cables also appear to have been damaged and are non-functional. We are working on restoring service and are investigating alternative methods for network services to Barnett Hall.
4/9/2003	In order to test and implement a new web application, access to edit administrative websites and some organizational websites has been temporarily disabled. The server will be re-booted at 12:05pm in order to restore access.
3/28/2003	The main administrative webserver had to be rebooted at 2:30 on Friday 28 Mar 03 to restore complete functionality of certain web services.
3/26/2003	The library system hosted at Lance will be down from 3-5 PM on March 27th for a scheduled upgrade.
3/24/2003	Student Y: Drives were unavailable from approximately 4:45 p.m. to 4:50 p.m. due to a server problem.
3/23/2003	Student Y: drives were temporarily unavailable from ~ 3 pm - 4 pm due to a server problem.
3/21/2003	Critical security maintenance on Truman's web database server was performed today from 12:10-1:10pm. During this timeframe some web applications and database-driven websites (such as ITS) were temporarily unavailable. Service to all database-driven applications and sites has been restored.
3/20/2003	Network services were unavailable from ~ 9:45 PM to 10:20 PM due to a network flood. Machines were traced down and corrective measures were taken.
3/10/2003	Access to campus email will be disrupted this afternoon for approximately 15-20 minutes beginning at 4:00PM. This disruption will be due to a critical upgrade for the email system. All services should be restored by 4:30PM. You will not be able to check your email during this time period.
3/3/2003	Internet access was down and local network services were severely disrupted this morning by a denial of service attack. The problem machine was traced down and disconnected. Network services were restored.
2/25/2003	Internet access was down and local network services were severely disrupted by a denial of service attack. Services have now been restored and investigations are continuing.
2/19/2003	The problem appears to have been resolved. On Wednesday afternoon, March 5, MOREnet changed the QoS (quality of service) for our Internet connection. Since then our Internet access has been back to normal. _________________________________ We are experiencing an intermittent problem with slow Internet access. We are working with MOREnet on finding and fixing the problem. Analysis has not revealed any problem on our local network. The Internet performance problem began Tuesday morning (2-19), vanished Friday morning (2-21) before 8 AM but returned on Monday morning (2-24). This problem also seems to affect Library access to Lance. A new network monitor point was installed Tuesday morning (2-25) to provide better trace information. Several sniffer traces were sent to MOREnet for analysis. The traces show a Internet performance problem. A computer has been set up in a DMZ completely past all Truman network equipment, it connects directly to the MOREnet router. This computer is experiencing similar problems with Internet performance.
2/7/2003	The following announcement was sent to all Faculty and Staff regarding email changes: Email Announcement
1/30/2003	Some people experienced a loss of network connectivity in Ophelia Parrish due to a problem with network electronics located in an Ophelia Parrish wiring closet. The problem has been corrected.
1/27/2003	Between 1:00PM and 9:00PM on Sunday, January 26, the Truman network experienced several intermittent outages - the cause of which is still being determined.
1/27/2003	Campus Pipeline services have been restored. The outage was caused by problems with the iPlanet web server that runs Campus Pipeline. _________________________________ Campus Pipeline is currently unavailable. Campus Pipeline, Inc. is looking at the problem.
1/25/2003	The network outage from midnight Friday night until around 9:00am on Saturday morning (1/25/2003) was due to the new SQL worm that is infecting systems across the Internet. Most universities connected to MOREnet were affected by this outage. Even though all the critical servers on campus were patched for this type of worm - there were 2 PC's that were hit. These 2 systems caused local network access to be extremely slow. These machines have been disconnected from the network. All local services were restored by 9:10am. The follow was received from MOREnet regarding the outages: _________________________________________________________ MOREnet Security Advisory: SQL Slammer Worm A new worm known as the SQL Slammer Worm was discovered on January 24, 2003. This worm targets servers running Microsoft SQL and causes a denial of service and loss of network availability. In order to restore network availability, MOREnet has temporarily stopped routing all port 1434 udp traffic across the backbone. While this may cause some interruption of SQL use, many MOREnet networks were simply unavailable on the morning of Saturday, January 25, 2003 due to traffic from this worm. Normal routing will be restored as soon as the threat has abated. Directly Affected Devices: Windows NT, Windows 2000, Windows XP running SQL Indirectly Affected Devices: Any Internet device or user attacked or abused from a compromised machine. Significant reports of loss of network availability (both inside and outside MOREnet) have come to MOREnetâ€™s attention. Also Known As: W32.SQLExp.Worm, SQL Slammer Worm, DDOS.SQLP1434.A, W32/SQLSlammer
1/23/2003	There was a problem in the way that student aliases are updated nightly. Most mail going to the Campus Pipeline system duing this time frame was undeliverable. Only mail that had fully qualified addresses were delivered. This problem has been resolved and measures have been taken to ensure that student aliases are updated correctly in the future.
1/23/2003	The following was copied in whole from a MORENet service note: AT&T Internet service in the Kansas City area is down. MORENet Customers may experience delays as traffic is redirected to other Internet providers. MOREnet technicians are currently working with the provider to resolve this problem as quickly as possible.
1/23/2003	MOREnet has notified us that the AT&T Internet service in the Kansas City area that was down earlier today, Jan. 23, 2003, has now been restored.
1/9/2003	The transfer to the new server is complete. From this point on, you will need to access www2 as stated in the email you received earlier in the week. If you have any questions or problems, please contact the ITS Help Desk at 4544 or helpdesk@truman.edu
1/6/2003	The Campus Pipeline platform was down for 15 minutes today beginning at 1:45PM. There was a problem with the customizations made to pipeline that required the platform to be restarted.
12/12/2002	Internal and External network access was disrupted from around 2:30pm until 4:00pm today (12/12/2002) due to 2 systems connected to the Truman network that were interfering with normal network activity. These systems have been disconnected from the network while the cause is being investigated.
12/11/2002	Email access through Campus Pipeline was unavailable from sometime around 1:30 a.m. until approximately 8:15 a.m. A reboot of the email server fixed the problem.
12/10/2002	Internet services were unavailable from 5-6 AM this morning due to network maintenance.
12/10/2002	The Truman Firewall was re-activated this morning at ~ 5:15 AM with our previously developed rule set.
12/9/2002	Internet services will be unavailable tomorrow mornining, Tuesday December 10th, from 5-7 AM due to network maintenance. The Internet downtime will be kept as short as possible.
12/4/2002	Internet access was unavailable this morning from ~ 5 - 6 AM. This was due to work on the Truman Firewall. The previous re-activation of the Truman Firewall on November 20th was not successful. We are continuing to work on the new Firewall system to ensure it will function correctly with our previously developed rule set.
12/2/2002	The primary web server, Argon, was off-line from approximatly 7:30am to 8:30am, Monday 12.2.02 A problem with network connectivity was resolved and services have been restored.
11/26/2002	Internet services were temporarily unavailable from 5 AM until 5:30 AM this morning. Service was restored at 5:30 AM.
11/25/2002	Campus Pipeline was unavaible for a short period at about 5:15 on 11/25. The server was rebooted do to an error that caused a loss of content. All services have been restored.
11/19/2002	The Truman Firewall has been down due to a system failure and the PacketShaper has been used for protection of critical services. A replacement firewall is now ready for use. On Wednesday, November 20th at 5:30 AM the replacement firewall will be installed and activated. There will be no changes to the previous firewall rules.
11/14/2002	Student Y: drives were unavailable late Wednesday night due to a server problem. The problem has been corrected.
11/11/2002	Access to the Internet is currently unavailable. ITS technicians are working with MOREnet technicians to resolve the issue.
11/11/2002	Access to the Internet has been restored. MOREnet technicians identified a problem in AT&T's configuration that was causing packets to be dropped on our circuit.
11/8/2002	Campus Pipeline is currently unavailable. We are working to correct these problems and services will be restored within the hour.
11/8/2002	Technicians from Campus Pipeline Inc. resolved the problem, and Campus Pipeline is now back up.
11/5/2002	The hardware failure on the proxy server has been repaired. The server is now back up.
11/4/2002	The Truman Proxy Server has experienced a severe hardware failure and is currently down. We are working to restore proxy services as soon as possible.
10/28/2002	All websites hosted on ARGON - the administrative web server - were unavailable from some time after 12:00am until 8:10am on the morning of October 28, 2002, due to a network card error on the server. All services have since been restored.
10/14/2002	Some network ports in Violette Hall were down Monday morning due to a hardware problem with network switch electronics. Services have now been restored.
10/12/2002	Student Y: drives were unavailable on Saturday October 12th from ~ 3 - 4 pm due to a problem with a file server.
10/2/2002	Services on the Gold server were unavailable from 4:40 AM until 4:59 AM this morning due to system maintenance.
10/2/2002	Some SQL server services are currently experiencing difficulties due to a hardware failure. We are working on correcting the problem as soon as possible.
9/25/2002	The slow internet access that some users experienced on Wednesday afternoon has been resolved. The cause was a "Denial-of-Service" attack originating from a computer located on the Truman Network. The system has been disconnected while the issue is being investigated.
9/24/2002	Internet access was down from 5:14PM until 5:16PM on 9/24/2002 to address the issue of slow response times when accessing certain Internet-based resources. Access was immediately restored and response times were back within normal ranges.
9/23/2002	All internal network access was disrupted on Monday, 9/23 for approximately 20 minutes at 3:00PM. The cause is currently being investigated, but looks to be due to fautly network hardware located in the Data Center.
9/23/2002	Intermittent problems have been reported with some Truman computer systems not synchronizing their time with the Truman time server. We are investigating the problem. Updated 9-25 The time sync problem has been identified and resolved.
9/20/2002	Due to a system error on one of the SQL servers, selected dynamic websites - including ITS - were not funtional from approximately 7:30 to 8:30 Friday morning.
9/20/2002	Messages sent to Campus Pipeline users were delayed and a small number of messages may have bounced to the original sender beginning on Thursday evening, September 19. These bounced messages and all queued messages should be delivered to their intended recipient. The issue was resolved with a correction of the DNS configuration.
9/18/2002	CenturyTel, a MOREnet provisioned frame relay provider in the Springfield area, is currently experiencing a fiber cut. Most MOREnet customers in the Springfield area have either lost service or can expect severe network latency during this circuit problem. MOREnet is currently working with the provisioner to resolve this matter as quickly as possible.
9/17/2002	Some Network services will be intermittently disrupted from 6:00PM until 12:00AM on Thursday, September 19, 2002. Upgrades and normal maintenance will be done on several network servers including the DNS, DHCP and WINS Servers. Other maintenance will include upgrades to the Data Center Network. During this period, users may see slow response times when accessing the Truman network and Internet and/or may not be able to access network or Internet resources. All network services should be restored after midnight on Thursday night. Thank You.
9/13/2002	Due to a critical network hardware failure, Internet access was temporarily disrupted this afternoon from 2:30 until 3:00. All service has since been restored.
9/9/2002	Due to problems with the electronic printer accounting system, page charges for student printing has been temporarily suspended.
9/6/2002	Campus Pipeline will be down this afternoon from 2:00PM until 3:00PM for critical maintenance. Campus Pipeline, Inc has supplied a patch that is supposed to fix the Calendar and the Group problems.
9/5/2002	There continues to be problems with the Groups section of Campus Pipeline. After a period of time, the Groups section is no longer available to users. Campus Pipeline, Inc. continues to work on this issue, but has yet to identify the problem or release a patch. Updates will be here, and in the announcement section of pipeline when the problem is resolved.
9/3/2002	Gold was down for maintenance for approximately 45 minutes between 5am and 6am on Tuesday 9.3.02. Faculty/Staff e-mail and all personal websites were unavailable during the maintenance window.
9/3/2002	MOREnet network circuits are currently down in St. Louis. Internet sites in St. Louis or Internet traffic going through St. Louis may not work. MOREnet is working on resolving the problem as soon as possible. Update at ~ 2:45 pm MOREnet notified us that they have fixed the problem.
8/28/2002	We have experienced random intermittent problems with slow Internet access. We are working on the problem and have opened a ticket with MOREnet. MOREnet is aware of their problems with the state network. If your system is affected, you may be able to use the Truman Proxy Server to continue accessing the Internet. Instructions for using the Truman Proxy Server are located at: http://its.truman.edu/documentation/remote_computing/remote_library.stm
8/9/2002	MOREnet has announced a potential period of service interruption as they perform upgrade maintenance in St. Louis over the weekend. Steps have been taken to minimize network interruptions, however connectivity may be interrupted between 5:30 and 6:00pm tonight (Friday, 8.9.02) and again on Sunday (8.11.02) from 10:00 to 10:30am. Actual downtimes are expected to be brief.
8/9/2002	MOREnet today issued a critical alert regarding an IIS web server vulnerability. The appropriate patch was applied to the main administrative web server, Argon, at approximately 4:35pm. A reboot was required. Web services were interrupted only briefly.
8/5/2002	Outage on June 30 due to upgrades on core switches This Sunday, June 30, 2002, at midnight, MOREnet's Core Network group will upgrade the backbone network switches. This upgrade will result in several short outages. The total time for the upgrades is not expected to exceed six hours. These upgrades will improve network reliability and free resources for future growth.
8/5/2002	Difficulties between the Truman and AOL e-mail systems have been resolved for now. E-mail sent to AOL users should now be processed properly.
8/2/2002	A problem with Truman's firewall caused the temporary disruption in our connection to the Internet off-campus. The firewall was rebooted and service was restored by 2pm.
8/2/2002	The Argon web server was rebooted today during routine maintenance, briefly interrupting web services at approximately 3:15 pm.
7/15/2002	IBM has completed work on the administrative webserver, Argon. All sites are back up and running. Web services were unavailable from approximately 12pm to 1pm.
7/12/2002	On Monday evening, 07.08.02, the main administrative webserver, Argon, experienced a major hardware failure. Web services were unavailable for several hours while temporary repairs were made. Services on Argon are back up and available, but the system is running without one CPU. IBM has been contacted and will be on-site tomorrow (07.10.02) to make further repairs. Web services may be intermittently unavailable during this time.
7/9/2002	1:00pm, Friday 8.2.02 - Truman's connection to the Internet is down. Technicians are currently investigating the problem. All Truman websites should continue to be available.
7/3/2002	We are currently experiencing difficulties between the Truman and AOL email systems. Email sent from Truman users to AOL users is not being delivered. We are working with AOL to resolve this issue as soon as possible. The AOL estimate of when the problem will be resolved is by Monday morning August 5th
7/3/2002	On Monday evening, 07.08.02, the main administrative webserver, Argon, experienced a major hardware failure. Web services were unavailable for several hours while temporary repairs were made. IBM has been contacted and will be on-site Wednesday (07.10.02) to make further repairs. Web services may be intermittently unavailable during this time.
7/3/2002	On Wednesday, April 24 at ~3:34 PM All Truman server services were unavailable for ~ 5 minutes due to a network hardware problem.
6/27/2002	MOREnet has had intermittent performance problems on the state wide network since approximately March 24, 2002. These problems have been severe at times. Currently the PML library is having difficulty accessing MOBIUS and we've having large variations in our Internet service quality, ranging from very fast access to no access at all. We have multiple tickets open with MOREnet regarding these problems.
6/14/2002	On Sunday April 7, a network card in Argon went into hibernate mode and effectively disabled network access by the server. All hosted websites were unavailable from approximately 11:15 pm to 1:45 am. The card was reset and the system restarted shortly after the problem was reported.
4/24/2002	On Friday March 1st MOREnet is experiencing a state wide problem with Internet slowness. We have contacted MOREnet and notified them that Truman users are also being effected. MOREnet is currently working on locating and resolving the problem.
4/8/2002	Student Y: drives were unavailable from 11:45 until 3:30 due to a disk error.
3/1/2002	The MOREnet Core Networking group performed maintenance on their core routers in Kansas City, Springfield, Jefferson City, and St. Louis during their maintenance window starting at 12:00AM on 2/17/2002. Truman experienced service disruptions during this maintenance.
2/14/2002	On February 14 at 9 AM, Internet access was down for ~ 15 minutes due to a problem with the network infrastructure.
2/11/2002	Web Services on Argon (www) went down this morning at 10:46 after a series of ASP errors. The system was restarted and service was restored at 10:52.
1/22/2002	The Argon web server (www) was rebooted at 5pm, Tuesday January 22. The server had experienced a number of errors since the January 2nd reboot that we were unable to clear by other means. Web Services were interrupted for approximately 5 minutes.
1/2/2002	Web Services on Argon (www) were unavailable early morning Tuesday, January 2. Service was restored after the system was rebooted at 7:20am.
12/15/2001	A city-wide power outage caused a brief black out on the Truman campus at approximately 4:00pm, Wed 12/5/01. Network services remained operational on UPS power. Some critical servers were manually taken offline for a short period as a precautionary measure. All systems should be back up now.
12/10/2001	The webmail interface went down on Saturday, 12.08.01 around 1:15PM - all other services were available, including POP and IMAP. The webmail service was restored shortly after 2:00PM. Additional maintenance required a complete reboot of Gold, taking all services on that server off-line for a few moments.
10/18/2001	On Thursday evening, October 18 at ~5:00pm the administrative web server Argon was taken offline for maintenance for approximately 30 minutes. Most hosted web sites were back up at 5:30. The Truman home site was off-line from ~5:30 - 6:30pm. All website administrators were notified prior to the maintenance window.
10/16/2001	On Tuesday, October 16 at ~10:14 AM some primary DNS services were disrupted due to a problem with the server. All primary DNS services were restored shortly before 10:20 AM. The secondary DNS server remained up and active during this brief period.
10/12/2001	The email and personal web server, Gold, was rebooted this morning at 7:50 after maintenance to resolve incorrect date stamps and other issues affecting e-mail services. Service was restored by 8:15.
10/5/2001	The email and personal website server, GOLD, will be taken offline today (Friday, October 5th) around 6:00PM for upgrades and maintenance. Unless unforeseen problems arise, Gold will be back online and available to users no later than 8:00PM. Email and personal websites will not be available during this time.
10/5/2001	The main web server ARGON will be taken offline at 9:00PM on Monday, October 8, for maintenance. Unless unforeseen problems arise, web services will be restored by 8:00AM on Tuesday morning. Many of Truman's websites will not be available during this time.
10/4/2001	Web Services on Argon (www) were unavailable Wednesday, October 3 from approximately 6pm to 7:15pm. Service was restored after the system was rebooted.
9/28/2001	Maintenance scheduled for Sunday, September 30, 2001. MOREnet will be conducting maintenance on its Jefferson City BPX at 6:00 a.m., September 30th. The maintenance period is not expected to exceed two hours; Customers will experience a brief loss of connectivity during this maintenance period.
9/27/2001	Internet access was unavailable on Thursday, September 27 from 7:30 AM until 7:55 AM. This was due to MOREnet performing emergency unscheduled maintenance on the state network.
9/20/2001	On Wednesday, September 19, there was a partial disruption of network services for some Truman network users from 8 AM until 9:30 AM. This problem was caused by a Truman user running an unauthorized and mis-configured DHCP server.
9/10/2001	On Friday evening, 9/7/01, at approximately 11:00pm, a power outage in McClain Hall took the Truman Data Center offline. Power was later restored and Internet access and most other network services were back online by 9am Saturday morning. The web server Krypton was not fully operational till 12noon on Monday.
8/17/2001	On Sunday, August 19th, 2001, from 8:00 am - 12:00 pm, MOREnet will perform maintenance on core equipment in the Kansas City area. This maintenance is to replace an equipment failure identified within the Kansas City ATM switch. MOREnet customers in the Kansas City area will experience a loss of connectivity during this maintenance period as the hardware swap is performed. For questions or comments concerning this announcement, please reply to: techsupp@more.net
7/20/2001	oth the DK HelpDesk system server (TS11) and the Group Web Server (Argon) experienced a variety of technical difficulties on Thursday, 7/20/01. Some pages were unavailable and Web Services were interrupted a number of times. Behavior indicates the problems may have been caused by complications from an attack of the "Code Red" Worm virus. Both servers have had appropriate service packs and security updates applied and service has been restored as of 9:30am.
7/3/2001	The Argon server went down last night (Monday, 7/2) at an undetermined time between 7pm and 11:00pm. Service was restored by 8am Wednesday morning. The cause of the failure is being investigated at this time.
7/2/2001	The Argon server was taken off-line for scheduled maintenance at 5:30 pm Sunday, 7/1. Service was restored by 6pm. All hosted web sites were unavailable for a brief amount of time as the server was rebooted.
6/29/2001	The Gold server was taken off-line for scheduled upgrades and maintenance at 5pm Friday (6/29). Service was restored by 9pm. During this time frame, e-mail, web sites with www2. addresses and all other services supported on Gold were unavailable. Campus dial-up connections were also be unavailable during this outage.
6/27/2001	Due to a major electrical power outage on the Truman power grid, many network/web services were interrupted or unavailable from Sunday evening, 6/24 through Tuesday 6/26. All services were restored by 2a.m. Wednesday morning.
6/12/2001	The Groups Web server, Argon, experienced a hardware failure Monday evening (6/11). Services have been restored as of 9:15am Tuesday (6/12). As additional checks and repairs are performed, brief outages may occur Tuesday and Wednesday.
5/15/2001	The Groups Web Server, Argon, has been restarted several times during the past two weeks as updates and maintenance packs were applied. Any service outages should have been brief. Webmasters may, however, need to reapply custom file permissions.
4/12/2001	Thursday April 12 - The Pickler Library network is down. A core network backbone switch was damaged by a electrical power problem. Repairs are currently underway. Thursday April 12 - The Pickler Library network was down from ~ 7:00 AM until 10:00 AM. A core network backbone switch was damaged by a electrical power problem. Thursday April 12 - Network service to Missouri Hall was down from ~ 7:30 AM until 9:05 AM due to an electrical power problem
4/9/2001	On Sunday April 8 some residents in Blanton Hall lost network service from about 3 p.m. until 6 p.m. The problem was caused by an electrical power problem.
3/27/2001	Monday evening March 26 - The Groups web server Argon was down for an undetermined amount of time between 7:15 and 9:45. After experiencing a series of internal service errors, Argon was restarted at 9:53pm . Service to all hosted web sites was restored by 10pm.
3/15/2001	Thursday March 15 - The IBM Mainframe crashed at ~ 2:45 PM due to a channel error. This effected some internal library operations. Service was restored at ~ 3:30 PM.
3/15/2001	Wednesday March 14 - Some areas of Dobson Hall lost network connectivity from ~7pm until 8:30am. This outage was caused by an electrical service failure. Physical Plant electricians have corrected the problem.
3/14/2001	Wednesday March 14, ~9:15 am - Web services were briefly interrupted on the webgrp1 server. Service was restored to all hosted websites by ~9:25 am. This interruption initially appears to be related to possible problem with PERL service. More information will be posted as this problem is further documented.
2/27/2001	Tuesday February 27, ~10:40 - 11:00 - The web server, webgrp1, experienced a series of system errors taking it and all hosted web sites offline for approximately 20 minutes. Service has since been restored. This was a repeat occurrence of the problem reported on 2/6/01. A solution has been found and this problem is not expected to occur again.
2/26/2001	Sunday February 25, ~10:00 AM - 1:30 PM - Internet services were unavailable due to problems at MOREnet.
2/19/2001	Monday February 19, The web server, webgrp1, had to be restarted after an ~30 interruption in web hosting services. Service was originally interrupted in an attempt to clear cached data which was interfering in web site configuration. Intermediate measures were unsuccessful in clearing the data; thus forcing the restart.
2/12/2001	Friday February 9, Early Friday morning, a problem with network electronics caused several key servers to go down for an undetermined amount of time. Service was restored to all systems by 8:30am.
2/6/2001	uesday February 6, ~1:15 - 2:30 - The web server, webgrp1, had an unexpected system error taking it and all hosted web sites offline. Service has since been restored. Maintenance may require taking the system offline for a brief period during off-hours this weekend.
2/2/2001	Friday February 2, ~ 11:30 AM - 1:30 PM - Network services were severely degraded due to a "packet flood"-type attack that originated within the Truman network. Service has been restored.
2/2/2001	Friday February 2, 2:30 PM - We are experiencing problems with a network router which temporarily degraded network services. Additional details will be posted as that information becomes available.
1/18/2001	Tuesday January 16, 8:00 AM - 11:00 AM - Several workstations in the Violette Hall 2000 lab lost network access due to a damaged network switch. The defective network switch has been replaced
1/17/2001	Tuesday January 16, 11:30 AM - 9:30 PM - Truman off-site email was held and not sent until ~ 9:30 PM due to the new Firewall configuration. TheFirewall configuration has since been updated.
1/16/2001	Tuesday January 16, ~ 11 PM - Gold experienced system problems and had to be restarted. Gold services were unavailable for ~ 30 minutes.
1/12/2001	Truman's internet connection was taken down from 5:30pm Friday to 7:00am Saturday in order to test new network equipment.
1/3/2001	The network link to Ophelia Parrish "C" (north old building) has been taken down for building renovation and asbestos abatement.
11/29/2000	Due to a fire in the Help Desk office during the evening of November 28, the Information Technology Services Help Desk has been temporarily relocated from room 112 to room 112 M (just south of the Help Desk). You may still call x4544 to reach the Help Desk. As soon as the old location is cleaned and ready, the Help Desk will resume operation in room 112.
10/24/2000	On campus machines using static IPs and Truman Terminal Server dial-in users lost DNS connectivity from ~ 3:30 PM until 9PM. This problem was caused by a Truman user.
10/23/2000	Some ether net systems in McClain Hall lost connectivity from ~ 8 AM until 8:30 AM. This outage was caused by a problem with a ether net switch located in McClain Hall. Two data center servers were also effected.
9/13/2000	Gold server maintenance went as expected last night. All services hosted by Gold were back up by ~6:45pm.
9/13/2000	The Mac server, Neon, is currently down for repair and maintenance. There was an unexpected problem regarding disk space which occurred Tuesday evening (9.12.2000) ITS technicians are working to bring this server
9/13/2000	The network was down in Pickler Library first floor, east wing today for several hours due to an electrical circuit overload. The circuit breaker was reset at ~ 10:30 AM.
9/12/2000	The network was down in Fair apartments Monday night until Tuesday morning. Electrical power was cut to the wiring closet. The power strip was shut off and removed from the wiring cabinet by an unknown party.
9/8/2000	Several areas of Barnett Hall network were down from 8:00am to 10:15am. A contractor had unplugged a network electronics component from electrical power.
9/8/2000	he Mac server, Neon, experienced problems from ~2:00pm Wednesday (9/6) till 4:00pm Thursday (9/7). These problems prevented log-ons in academic and res hall labs. The problems are being addressed, but may require some planned downtime in the near future to fully fix. Those downtimes will be publicized and are planned for low-usage time periods.
9/6/2000	Truman ITS staff have moved mail services to an alternate server and have fully restored e-mail services!! Any addresses in your mail address books which include Tin (e.g. "username@tin.truman.edu") will not function. Those addresses should be modified to the standard "username@truman.edu".
9/6/2000	IBM techs have determined that Tin's failure was due to a bad motherboard. Additional IBM techs should arrive with the new board by 1:00 today. It is hoped that mail service will be restored by 2:00pm.
9/6/2000	There has been a critical hardware failure in the mail server, Tin. This has brought all incoming and outgoing mail to a halt. Truman mail set to be forwarded to an internet account cannot be delivered. IBM is on-site, hoping to repair or replace the equipment as soon as possible.
9/6/2000	The network print server for the trumannt domain was down yesterday (9/5) for an indeterminate amount of time. Service was restored at 3:05pm.