Service Notes

Click Here to receive Service Notes automatically via email.

Displaying all Service Notes since 3/17/2012. View All

Date	Description
5/16/2012	The Panopto server upgrade and maintenance project scheduled for this morning (5/16/2012) has been completed. The upgrade will improve the user interface of the recorder and recording management screens by providing more options, detailed progress and error messages. If you have the Panopto Recorder installed on your personal computer, device or University workstation, the next time you launch it, you will be prompted to update it. Please follow the on-screen instructions to do so. If you prefer, you may contact the IT Service Center to request assistance with this update. Please contact the Help Desk as well if you have any further questions about the Panopto upgrade.
5/15/2012	Blackboard is experiencing performance issues and we are restarting services.
5/15/2012	Blackboard is experiencing performance issues and we are restarting services.
5/10/2012	TruView was down from approximately 5:30 a.m. until 8:05 a.m. on 5/10/2012. The system failed to automatically restart following database server maintenance.
5/9/2012	Thursday evening at 8:00PM during the regularly scheduled ITS Maintenance window several IT resources will be unavailable. DHCP and DNS services will be unavailable momentarily at 8:00PM as services are transferred to a new system. Wireless connectivity will have a rolling 5 to 15 minute outage as systems are upgraded across campus. Virtual desktops (lab and classroom systems) will be unavailable for 10 to 20 minutes. The personal web server will enter the first phase of shutdown. Student websites will be offline and faculty/staff websites will be read only until they can be migrated to a new system. A copy of the website is stored in a "T-Drive" folder in each user's Y: drive.
5/3/2012	We have identified a issue where a student could receive a "out of disk space" message when they logon to the virtual desktop system. We have identified the cause of the problem and are correcting it. Thank you.
4/27/2012	UPDATE: The Truman Voicemail has been repaired. A defective card at the AT&T Central Office was replaced last night. All voicemail should now be restored. If you are still experiencing voicemail issues, please contact the IT Service Center at x4544. We are currently experiencing issues with the campus voicemail system. Our technicians are working with the vendor to restore normal services as soon as possible. When you call the Truman voicemail system you can reach voicemail by entering the seven digit campus phone number.
4/25/2012	The MySQL server will be restarted at approximately 10 p.m. on Thursday, 4/26/2012. The outage should only last a few minutes. Affected services include: Truman Master Calendar, WordPress (blogs.truman.edu, sites.truman.edu), and other non-critical websites. This restart is scheduled during the weekly IT Maintenance window.
4/25/2012	TruView was restarted at about 1:55 p.m. on 4/25/2012 due to some performance issues. All services have been restored.
4/23/2012	DegreeWorks will be down for server maintenance on Monday, April 23. Services will be unavailable following the 3am backup and are estimated to take all day. An email announcement will go out when DegreeWorks is once again available for use.
4/18/2012	This work has been rescheduled to the 20th: MNA/Bluebird technicians will be performing maintenance on the Kansas City/Columbia loop on Thursday, April 20th between 12:01 and 6am. Maintenance is expected to last two hours. The University may see an internet outage during this window; however, traffic should reroute. We apologize for any inconvenience. Thank you for your patience.
4/16/2012	A selection of services were unavailable this morning following a power issue. Power has been restored and services should be back online.
4/13/2012	Due to server maintenance several software applications in the computer labs will be temporarily unavailable Saturday morning from 7 AM - 8 AM.
4/13/2012	On Friday, April 13th, at 5pm, Blackboard will be taken down for maintenance. We will be applying a required patch. The maintenance is expected to take approximately 30 minutes.
4/13/2012	On Saturday, April 14, we will be completing some maintenance work in the Data Center. As part of that work, the Banner Forms server and the Banner Self-Service server will be unavailable. Access to Banner Forms and all Banner Self-Service services (accessed through links in TruView) will be unavailable from 7am to approximately 8am.
4/12/2012	The east section of the McClain Hall Network will be offline for maintenance this Saturday, April 14th, from 7:00AM to 4:00PM. During this time access to the wired and wireless network on the east side of the building will be unavailable. Network service will be available to the west side of the building. All servers and services (TruView, E-Mail, Internet Access) will be available to the rest of campus during this time.
4/11/2012	Faculty/Staff email was unavailable following a system update. Full email service was restored at 8:20AM.
4/11/2012	Banner Forms server issued have been resolved and the Banner Forms services are available for use.
4/10/2012	We received the following notice from MORENet: MNA/Bluebird technicians will be performing maintenance on the Kansas City to Columbia loop on Wednesday, April 11 between 12:01 and 6am. Maintenance is not expected to last more than two hours. The University may see an internet outage during this window; however, traffic should reroute. We apologize for any inconvenience. Thank you for your patience.
4/10/2012	TruView was having performance issues and had to be restarted at about 3:40 p.m. on 4/10/2012. All services appear to be restored.
4/9/2012	We received the following notice from MORENet/l MNA/Bluebird technicians will be performing maintenance on the Kansas City to Columbia loop on Tuesday, April 10 between 12:01 and 6am. Maintenance is not expected to last more than one hour. The University may see an internet outage during this window; however, traffic should reroute. We apologize for any inconvenience. Thank you for your patience.
4/4/2012	The University internet service is having difficulties to an issue with our internet service provider. The issue has been reported and will be addressed as soon as possible. The connection may be intermittent until the issue is resolved.
4/1/2012	TruView was restarted at approximately 10:35 p.m. on 4/1/2012 due to performance issues.
3/30/2012	The power unit that protects several servers in the Data Center experiencing problems and is being looked at. It is possible that some systems, including Banner, may be taken down in the next few minutes while the problem is investigated.
3/30/2012	Due to a failure with one of the main UPSs in the Data Center, Banner and all Banner integrated services that require the Banner system including the banner links in TruView and DegreeWorks are currently down. The electricians are in the process of completing wiring updates to allow us to transition from the failed UPS to another main UPS. It is expected that it will take approximately two hours to complete the work. Updates will be provided when additional information is available.
3/30/2012	Banner and Banner integrated services and DegreeWorks are now available again. Special thanks to the electricians for getting the rewiring done so quickly.
3/26/2012	TruView was having performance issues and had to be restarted at about 2:45 p.m. on 3/26/2012. All services appear to be restored.
3/21/2012	UPDATE - Another outage occurred from 1:18PM to 1:24PM this afternoon. We have reported this to our service provider. Internet services are back online as of 9:15AM. The outage was caused by a configuration issue with MNA who is the network provider for MORENet.
3/20/2012	We have received a maintenance notice from MORENet, the University's Internet Service Provider. MNA/Bluebird technicians will be performing emergency maintenance in the Kansas City area on Wednesday, March 21 between 12:01 and 5am. Maintenance is expected to last one hour. The University may see an outage during this window; however, traffic should reroute through Columbia. We apologize for any inconvenience. Thank you for your patience.