Service Notes

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Displaying all Service Notes since 9/8/2009. View All

Date	Description
11/6/2009	TruView will be taken down for maintenance at 10:00 p.m. on Friday, 11/6/2009. This maintenance should address some of the issues we have been experiencing since the upgrade. The outage should only last about 30 minutes or less.
11/3/2009	The faculty / staff Exchange email system failed ~ 6 PM on Tuesday. The problem was corrected by 4 AM Wednesday. Faculty / staff email services are back up and working normally.
11/2/2009	Banner Self-Service links were unavailable this morning following the system restart. Services have been restored.
11/2/2009	We are having issues with the Banner forms server which result in connects being dropped. This is sporadic. We are working to identify the problem.
10/30/2009	Banner Self-Service links in TruView are currently unavailable. Service will be restored as soon as possible. UPDATE: Services are now available.
10/29/2009	Issues with TruView and Banner integration have reoccurred this morning. Banner Self-Service links in TruView are getting the same error as yesterday afternoon. Service will be restored as soon as possible. UPDATE: THIS ISSUE HAS BEEN RESOLVED
10/29/2009	Banner Self-Service links became available shortly after 9am. Services had been unavailable when required processes were not started following reboot of the SSB server.
10/28/2009	TruView will be restarted at 12:30 p.m. on Wednesday 10/28/2009. This restart is expected to fix a configuration problem which has been causing several issues for users. The restart should only take a few minutes.
10/28/2009	Issues following the TruView restart at 12:30pm have caused Banner Self-Service integration through TruView to be unavailable. Service will be restored as soon as possible. UPDATE: THIS ISSUE HAS BEEN RESOLVED
10/28/2009	The Friday evening maintenance plans have changed and therefore the faculty and staff email system (Exchange) will not be taken down as previously scheduled.
10/27/2009	Network drives W:, U:, V:, and Y: were unavailable early Tuesday morning due to a problem with the file server. The problem has been corrected. Thank you.
10/26/2009	Banner Self-Service, and the all Banner links in TruView, has been restarted and all services are now available.
10/26/2009	TruView will be restarted at approximately noon to address an issue that is affecting system performance.
10/22/2009	Banner Self-Service, which includes all the Banner Self-Service links in TruView, was unavailable this morning. Services have now been restored.
10/22/2009	The Truman internet connection will be briefly unavailable tomorrow night, 10/23/2009, at 9 p.m. during the regularly scheduled maintenance window. The maintenance period is scheduled to last five minutes after which full internet service will be restored. We apologize for the inconvenience and thank you for your patience.
10/21/2009	TruView was unavailable for a few minutes starting at 1:35 p.m. on 10/21/2009. The outage was the unintended result of a server backup procedure.
10/15/2009	As part of the TruView upgrade, single sign on functionality has been turned on for Banner Forms and eprint. Banner Forms and eprint users are receiving instructions via email for synchronizing their password with their network password. Once this step is completed they have to user their network user code and password to log into Banner Forms and eprint.
10/10/2009	The Truman email router, which receives email from outside the Truman domain was unavailable from sometime Friday evening 10/9/2009 until about 1:30 p.m. on Saturday 10/10/2009. All mail should be delivered, but will be somewhat delayed.
9/25/2009	MOREnet technicians will be performing maintenance on equipment in the Kansas City area on Sunday, Sept. 27, 2009, between 12:01 and 6 a.m. Truman users will unable to access the Internet during this time.
9/21/2009	Due to a power supply failure the following cable TV channels are unavailable. A new power supply will be installed tomorrow morning. 21 34 74 37 39 12 49 51 50 46 47 62
9/13/2009	Blackboard services were restarted at 6:30am as part of a maintenance update. All Blackboard services are now available.
9/13/2009	Blackboard services are now available.
9/9/2009	Banner database shutdown for nightly backup failed due to a hung process. The hung process was cleaned up and the Banner database restarted. Banner and all Banner related services are now available.