System Maintenance Window

• Need for Policy
• Definition
• Statement of Policy
• Scope 
• Exceptions
• Attachments
• Approval

I. Need for Policy
Network servers and equipment require service and/or upgrades from time to time in order to operate to their highest capability and in an efficient manner. In order to minimize the downtime of the Truman networks, ITS requires a regular maintenance window.

II. Definitions
ITS – Information Technology Services
ITAC – Information Technology Services Advisory Committee

III. Statement of Policy

• ITS reserves the right to take servers and network equipment down for maintenance or repair every Friday night from 9:00PM to Noon the following day.
• ITS reserves the right to take servers and network equipment down for maintenance on the third Thursday of each month, from 8:00PM until 6:00AM the following morning, and also on any Truman observed holiday.

IV. Scope
ITS will notify the University community by normal means of communication the intention of invoking the maintenance window. Most server maintenance can be done within a couple of hours, and servers will only be taken down in a manner that will minimize downtime of all network services within this maintenance window. This does not mean that every Friday night or every third Thursday or holidays that all servers and network access will be down for 12 hours. Those services that affect classes during this timeframe will not be taken down until classes are complete. This policy includes, but is not limited to, servers such as web, print, file sharing,
DNS, DHCP, Help desk, and Macintosh servers.

V. Exceptions
This maintenance window does not apply to the administrative systems.

VI. Attachments
None.

VII. Approvals
Approved by: ITAC on Dec 15, 2003