Network Printer Connection: Windows 7 Installation Error Resolution

The information on this page is no longer relevant. Please visit this page for updated info.


Introduction

The purpose of this document is to outline the procedure for installing a “Local” printer to your PC or Laptop, to resolve the issue with a Network Printer installation failure.  This procedure is to be used ONLY when directed by an ITS Support technician, or from another ITS Technical Document.

  1. Right click on this link and choose “Save Target As…”  Download the map_printer.bat file to your “Downloads” folder. (If you have already performed steps 1-6, you may skip to step # 7)
  2. Next, go to your “Downloads” folder and right-click on the map_printer.bat file and choose “Edit”.
  3. Once it is open, edit the following information:
    • Replace “password” with your TRUMAN network password.
    • Also replace “username” with your TRUMAN network username.
    • Save and exit the file.
  4. Copy the map_printer.bat file to your Windows Startup folder.   Now your computer is setup to connect to the Truman print server each time you start your computer.  Double click on map_printer.bat to connect now.
  5. Next, you’ll need to download the Windows 7 64 bit driver for the printer that you wish to use and save it on your local PC/Laptop. The easiest way to accomplish this is to Google the printer Manufacturer-Model-Windows 7 64 bit.  (Ex. HP LaserJet 4250 PS Windows 7 64 bit driver)  You can also go to the Manufacturer’s website and look for the driver there.                                  (Ex. http://www.hp.com)  The following links will help you determine what the model of the printer that you wish to use, and what version of driver you will need: student printers table (For Students) and faculty/staff printers table (for Faculty/Staff).
  6. Once this has been done, unzip the files to a location that is easily found on your local Hard Drive.  (I would recommend your “Downloads” folder)  If the file you have downloaded is an “Executable”, (.exe) double-click on it, and it will start to install.  As part of the installation process, it will place the files in a folder that you can specify.  Once the folder is created and the files have been placed in it, you can cancel the installation.
  7. Click Start, Control Panel, and then Printer.  (In “Hardware and Sound”)
  8. Click “Add Printer” on the blue menu bar click.
  9. When the pop-up dialog box comes up, you will want to select “Add a local printer”.
  10. The next screen will be “Choose a printer port”.  The default settings are fine, so you can click “Next”.
  11. The next screen is “Install the printer driver”.  Here, you will click on “Have Disk” and browse to the location where the driver software was placed in step # 6.   (You may have to go to a sub-folder to get the file needed.)  Once you have located the file, click “Open” and you will be taken to the next screen.
  12. The next screen is where you can choose your printer model, click on the model needed and click “Next”.  (If unsure of the model needed, please refer back to the student printers table (For Students) and faculty/staff printers table (for Faculty/Staff) links in step # 5)
  13. Next, you will need to name your printer.  This name can be anything as this printer will be deleted at a later time.  Click “Next”, and the installation will begin.
  14. You may receive a screen titled “Printer Sharing”.  If you do, select “Do not share this printer” and click “Next”.
  15. The last screen informs you that you have successfully added the printer.  On this screen, you may want to “De-select” the “Set as the default printer”.  Also, do not print a test page, as you will not be able to print yet.  When done, click finish

You should now be able to install the “Network” printers that you would like to print to without any further errors.  For this, please refer back to the Network Printer Connection: Windows 7 64 bit document, located here: http://its.truman.edu/?p=407

It is also advisable that once you have installed a network printer that you delete the “Local” printer, as it is no longer needed and may lead to confusion.